Hillwood Vacations from $328

The hotel was nice and clean. The staff was super friendly!

Property was fine, the best part was the convenience of the area. The staff was absolutely terrible. Very rude front desk from check in to during the day to at night. We were even swore at by an employee. Every person we encountered was extremely unpleasant. Our bartender in the main floor bar was nice, however the upstairs at the pool bar everyone seemed to be inconvenienced and annoyed when you went up to order. The pool was also very cloudy and gross. Tried calling after our stay to get my receipt as it was never emailed like they said they would and I wanted to see what my extra charges were and when I did finally get ahold of someone they were just as rude as the front desk. Still waiting for a call back from a supervisor which I’m sure won’t happen. If you are looking for a friendly atmosphere and a place you want to know what your money is going towards this is not the place.

I stayed overnight while my granddaughter was at Vanderbilt Children's Hospital. Convenience of location perfect. The valet parking was perfect. Staff great and friendly. Room was clean and fresh. I had two issues with noise. The traffic outside was very loud on occasion and a group of guest came in late (11:30) hollering and screaming and turned their music and television up super loud.

The room and common

The staff was wonderful and the hotel itself was clean. It was just a bummer that they were doing renovations next door so I woke up to drilling and clanging at 5am which was not so pleasant.