Hot Springs Library Tours

Great stay, highly recommend! We had an absolutely fantastic stay here. It is incredible to see what they’ve done with the place—turning a formerly rundown building into a beautiful, fresh, and modern hotel. Every aspect of the experience was spot on: The Room & Dining: The room was excellent, clean, and comfortable, and the restaurant on-site was fantastic. Service: The entire staff went above and beyond. The valet team was incredibly helpful, and everyone we interacted with was friendly, welcoming, and genuinely chatty in the best way possible. Pet-Friendly: A huge bonus for us was how accommodating and welcoming they were with dogs. It’s a top-tier hotel with a great atmosphere and stellar service. We will definitely be back!

The hotel is beautiful but the staff leaves much to be desired. We got 2 rooms for 6 nights, spent money at the restaurant, overnight parking, room service, and yet they refused to ship a small item we left behind (housekeeping took it by mistake) unless we paid a $25 shipping fee. I’m disappointed by their poor customer service at the front desk. All other staff was good.