Horto Florestal Tours

The hotel is great! The location is great. The breakfast is fantastic! The only problem is that since the pandemic, I prefer not to have cleaning staff come into my room. I never had any problems with this, however, one night, a cleaning man along with a front desk receptionist knocked really loudly on my room door at 10pm to see if everything was “ok. The girl at the front desk had already seen me arrive at the hotel, so I don't know why she needed to come to my room and knock on the door so loudly. The next morning I went to the front desk to complain, and was told that this is not standard procedure - that they should have called my room first and not just knock on my door at 10pm.

Staff was good but they need to work on maintaining the rooms and quality of the property

I recently had the pleasure of staying at this hotel, and I must say, it exceeded my expectations in every way! As a solo traveler, I felt extremely safe and comfortable throughout my stay. The breakfast buffet was truly impressive, with a vast selection of delicious options to suit every taste. The quality of the food was top-notch, and the presentation was impressive. What truly made my stay exceptional, however, was the outstanding staff. Every single member of the team was kind, helpful, and went above and beyond to ensure my stay was memorable. From the warm welcome to the fond farewell, I felt valued and appreciated throughout. The hotel's emphasis on safety and security was evident, and I appreciated the extra measures in place to ensure guests' well-being. In summary, I highly recommend this hotel to anyone seeking a comfortable, safe, and enjoyable stay with exceptional breakfast and staff. I can't wait to return!