Vila Guida Garden Viewpoint Tours

Staying at São Lourenço Guest House in Madeira was truly the highlight of our trip. The property is stunning, peaceful, and spotless, with everything thoughtfully arranged for comfort and relaxation. But what made it unforgettable was the host—so warm, welcoming, and helpful, going above and beyond to make sure we had the best experience possible. From local tips to daily check-ins, their kindness made us feel completely at home. It was hands down the best stay we’ve ever had, and we can’t wait to return!

The breakfast was great, the staff friendly and helpful and the hotel and grounds well maintained, charming and comfortable. Only minor issues were with the late check-in procedure and the beds, which were on the small side compared to most hotels these days. Overall a great stay and we would definitely stay again.

I commend you on the inviting atmosphere and thoughtful layout of the lobby and floors, with comfortable seating enhancing the overall experience. However, I faced some inconveniences during my stay. The lack of an iron and ironing board was inconvenient, as I was informed that this was due to fire hazard policies. While I understand safety regulations, I believe these amenities would improve guest satisfaction. Additionally, clean towels were not provided during housekeeping, and one of the washcloths I used was not replaced. My daughter’s washcloth was left hanging by the bathtub. Having replacements available would ensure guests have what they need. The complimentary breakfast was limited, with the potatoes never served warm or hot. It's important to ensure that meals are enjoyable for guests. Lastly, I attempted multiple times to book spa services but found the spa unattended, with no indication of when someone would be available. Thank you for considering my feedback.