Jeffersontown Vacations from $333

Room was clean, was missing do not disturb sign. bed was not soft nor were the sheets. waterfront suite was nice. in hotel-bar was very clutch.

The hotel was within walking distance for us to have dinner and drinks. We were in town for a conference.

Had a great check in and loved my amenity package after a long day of travel. Valet line was long but went quickly. Only downside is that it was after dark and we had someone lean into our car window while we were in line, asking for money. But we understand the hotel is downtown. Love the common sitting area outside our room (shared with three others

Arrived very late after long day of travel. Check in was fine, but returned later to request additional towels. I’ll spare the fine details but had to go behind the counter area to retrieve towels as no one was attending the desk at that time. Only to be confronted, treated with the most extreme rudeness and hostility by the attendant as she returned. This person scolded me to stay there until she called security to make sure “nothing else was missing” while she went to rewind cameras- as she could see the towels in my hands. When I realized how she was escalating this situation, I was forced to have a long discussion with resort secuiry. Literally I have never been treated so poorly by a hotel employee in all my years of travel. Of note- no signs barring guests from entering that open area were posted, not to mention it was almost 1:00 am and I was trying to eliminate the need for someone to deliver the towels to my room at that hour, which I tried to explain between her combative and argumentative comments. Spoke with manager, Gabe, the following morning and he helped make things a little better for me and handled this professionally. Due to his help, I won’t publish the associated name here: under no circumstances should a guest be made to feel that way regardless of the situation. Professionalism should be a baseline expectation. Suite was nice but the bedroom is not private - large open doorways lead into sitting area and microwave is only available in the lobby.

Really a nice place to stay