Lac-Meach旅游套票 | Lac-Meach机票+酒店优惠低至 4 折

It was a horrible experience for our family. The check-in staff and staff in restaurant were nice and polite, apart from this, this hotel just did not fulfill the expectation on Sheraton brand. First, we arrived at the hotel at after 5pm, but the rooms were still not ready to check-in; the staff offered free breakfast for compensation. Next, when we came back to the hotel at night time and prepare to take a bath, there was no hot water supply in the entire hotel, we called the service hotline for help, the staff just replied there was a technical issue, and nothing they can do. We were a family with >80 elderly and a 8 years old kid, since it was quite late already, we cannot find another hotel at that time, the staff just did not provide any help or solution to the issue, we can only took a quick shower. We chose Sheraton hotel since it is a well-known hotel brand, it was ridiculous that this kind of issue happened and there was no solution for the guest. Really feel disappointed with Marriott hotel brand, will not choose any of the brand under Marriott from now on.

Great

My partner and I spent 3 nights at The Arc hotel in a single queen size bedroom. The room was clean in all of the important places however, there were areas that it was clear are not cleaned as often. The chair for the desk, when pulled out to use, was dusty/dirty on the back rest area and when we opened the cabinet under the TV, the safe looked pretty gross/dirty. Other than that, the room is pretty outdated and things are worn which I felt gives the appearance of being dirty. The towel bars in the shower where they put the clean towels were all rusted underneath (some of the towels on our first night did have some small stains on them which grossed me out and we didn’t use). The whole bathroom is tiled white and the grout looks stained and door trim is beat up looking. We couldn’t figure out how to work the room telephone to call down to front desk. It was very