Lake Puyehue Tours

Overall, we had a great stay at Hotel Sommelier, but communication, breakfast variety and guest safety could be improved. The language barrier made it difficult to ask staff for help. While we understand that English may not be widely spoken, clearer signage and multilingual information would help international guests find answers to basic questions. Breakfast was enjoyable, but more variety, particularly local dishes, would have made it better. Our biggest concern occurred on the day of our departure. A political demonstration was taking place nearby, but we were unaware of it. Staff did not warn us before we left the hotel, and we almost walked into protesters, police and tear gas. It was frightening, especially as we were unfamiliar with the area. The hotel should proactively alert guests to nearby safety risks. A notice at reception, an alert or advice from staff about areas to avoid could have prevented this situation, particularly for visitors who cannot follow local news. Despite these issues, we enjoyed our stay and found the hotel comfortable and welcoming. We hope management considers these improvements.

Excelente! Recomiendo.

We loved this hotel. The breakfast was delicious with lots pf variety. The pool was clean and warm. They also have a small sauna. The only problem we encountered was a rude staff at the restaurant who accused us of taking food for the room because we had a covered sandwich for a family member who was coming late. The supervisor was informed and dealt with the situation while apologizing.