16.8/10 Exceptional! (1,000 reviews)
Well...it was definitely one of my most exciting visits to the Hilton, between multiple fire alarms and having to change rooms early hours (it definitely got my steps in and those stairs to the 6th and 7th floor really are a weeks cardio...they are no joke)
The staff are always amazing and really helped the best they could.
We managed to break a chair during breakfast, which resulted in a game of musical chairs and the laughter was very much needed.
I spilled water everywhere (it was one of those mornings) safe to say I'm glad the staff know us very well or it would have been embarrassing.
I will say, even with all the crazy going on. The girls on the desk and the night staff where amazing, jumped into action. When we returned from the evacuation, we wouldn't enter our room due to a strong sulphur odour and even though we had to wait for another room, they really did a great job and held it all together.
The young lad who helped us move room with our bags was so nice and was able to laugh with us during this funny ordeal.
A dedicated and friendly staff, really make these situations easier to handle.
Reviewed on Nov 7, 2025
