Luserna Vacations from $1,437

The hotel grounds and spa were beautiful However, the room: decor, comfort and usability let’s down the hotel and thus the experience The WiFi in the room was patchy and the tv only had Italian speaking programs and no option for subtitles in a chosen language. This coupled with the poor WiFi meant that on the 3 rainy days of our trip you are limited for things to do sadly

The breakfast was pretty good and was included in our room rate, but the scrambled eggs were powdered eggs (they were terrible) and if you want fresh cracked eggs you paid 8-12 euros. We stayed in the presidential suite. It was very nice and large room and had a nice view of the Duomo. The outdoor balcony was very large too. Unfortunately, the lobby chairs and sofas need to be updated. They smelled bad and had stains on them. Otherwise, you are about a 10 minute walk from the galleria shopping area. Nice hotel and once they update the lobby furniture, it will be much better.

A complete gem. We would highly recommend. Only negatives were that there is no shop on site for any small amenities & the meal prices on site are a bit high. The property, views, rooms, service & amenities are first class all the way.

Pros- very helpful staff, excellent location, clean rooms. Elena on reception staff was excellent at helping with transport and advising on local points of interest, concierge Arriana was excellent at giving tips on local points of interest. Cons- no milk given in the rooms, kettle would be better than nespresso machine for tea drinkers. Overall a very pleasant stay with only minor recommendations. Staff cannot be faulted- they were amazing.