Find all hotels by Independent in Masai from $22

"The hotel toilet shower was broken. The flooring was loose and uneven. Floor tiles were completely debonded and dislodged. The laminated flooring had wrapped and edges were tapped up. I banged my legs against the low bed frame … twice. The tooth brush supplied had their bristles loose and ended up in my mouth. Tooth paste was tastless. Receptionist lost my bookings and took me a little longer to check in. The room lights are configured weird. There was no ambient lighting … harsh lighting. Also, suppose to have a window as featured on the booking images but the room had no window. The shower gel and shampoo was too little. The TV was placed in a very weird position. There wasn’t really much place for you to place your belongings nor a proper work table. No fridge. And the aircon controller was sticky to the touch. The pillows were hard. Bed wasn’t as comfortable. Sheets look worn out. I don’t know how this hotel got a 9.2 rating. It is misleading. Will not stay there anymore."

"Very nice hotel"

"Excellent service team with quick response. Convenient location too!"

"Staffs and services are exceptionally wonderful. "

"Great spacious room, very good hot springs facilities and good service staff"

"Nice clean room."

"The unit was immaculate. Check in was smooth and communication was great. The complex is a little overwhelming at first, but then we learned our way around. We enjoyed the pool briefly, and our son wanted to stay longer. Unfortunately JB was just a transit point for us, but we did check out the mall next door. Nice view of Singapore and spacious apartment!"

"great. "

"Im impressed by the warm and hospitality of the staff.. They teied their best. "