Matfield Vacations from $1,575

The rooms were NOT as advertised There was NO ONE to answer the phone or doorbell! The help when finally found was NO HELP and in fact rude! They would not give refunds for cancellation of stays even greater than 24 hrs out

The images don’t represent this apartment. The apartment in reality appears to be like the one in the photos, but with true AI filter. Extensive use of gross polyester blankets were used to cover the gross furniture. This host ruined the first day of our trip with their deceitful tactics. This place was so below our standard and so far from what we expected, and was so gross that we desperately searched for alternative accommodations immediately after walking into the room, thankfully finding some availability at a nearby Marriott. The onsite person was kind enough, but completely unhelpful and gave me the number to a manager that I have attempted to contact via WhatsApp and through the Expedia messaging, all to no avail. 5 days later and I’m yet to hear from this scammer. I’m highly disappointed in Expedia for not having better vetting and very disappointed that Expedia has not clear way to remediate this. I’m reconsidering my Expedia use. I’m a Gold member and have extensive travel experience and I have never had such a terrible experience. Be very cautious with any of these apartment bookings, especially in London. Expedia is almost useless and apparently some of the people that rent out these apartments are not decent humans. Great societies are built on trust, these types of tactics erode trust. My advice: don’t chance it.

Location of the hotel was great, but all you really need for a hotel when sightseeing in London. Staff were able to keep bags at the hotel whilst we weren’t able to check till 3 pm. Would stay at the hotel again.

Property is conveniently located. Reception is fine and the staff also. I was disappointed with the location of the unit, I let the gentleman on reception know this. I did not want to be in the basement. Right outside the unit is the entrance to Harrod's car park. Opening hours 9.30-9.30pm. As you can imagine some engines are quite loud, so be prepared for the revs during these hours and conversations had between staff and customers. Bathroom could do with overhaul of taking out bath.

Smaller than expected but a great place, location and help. Laundry was a big plus.