Indoor pool

Reviews of Hampton Inn & Suites by Hilton Medicine Hat

2.5 out of 5
Hampton Inn & Suites by Hilton Medicine Hat
2510 Boxsprings Blvd., Medicine Hat, AB

Reviews

9.2

Wonderful

Rating 10 - Excellent. 554 out of 804 reviews" "
Rating 8 - Good. 191 out of 804 reviews" "
Rating 6 - Okay. 38 out of 804 reviews" "
Rating 4 - Poor. 12 out of 804 reviews" "
Rating 2 - Terrible. 9 out of 804 reviews" "

9.6/10

Cleanliness

9.4/10

Staff & service

9.2/10

Amenities

9.4/10

Property conditions & facilities

8.8/10

Eco-friendliness

Reviews

10/10 Excellent

Troy

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Breakfast was super fancy
Stayed 2 nights in May 2024
Response from Meagan on May 13, 2024
Thanks for the great review, Troy! The team at Hampton Inn and Suites Medicine Hat is thrilled you are so happy with your stay. We hope to see you again soon.

10/10 Excellent

Frelan

Liked: Cleanliness, staff & service, property conditions & facilities
Building is relatively new and well designed. Elevator doesn’t disturb any rooms and ice machines are isolated from rooms. Decent choice of restaurants nearby by. Fast food, Boston Pizza and Keg near by. Great location if heading West the next day.
Stayed 1 night in May 2024
Response from Meagan on May 13, 2024
Thanks for the awesome review, Frelan! We work hard to meet expectations like yours, and we are happy to hear we hit the mark for you. Come back and see us soon. Cheers!

10/10 Excellent

sheree

Traveled with family and small children, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This property was amazing..I had everything I needed for a weeks stay. We had so much fun at the pool with my grandson. The suite we had was great..Very spacious. The breakfast was the best.Eggs bacon potatoes sausages waffles...It was so good..special shout out to the breakfast lady (from Newfoundland).. All the staff were so kind.. This is my go to Hotel from now on...
Stayed 7 nights in Apr 2024
Response from Vincent on May 9, 2024
Thank you so much for the wonderful review, Sheree! We are thrilled to hear that your stay with us at the Hampton Inn and Suites in Medicine Hat was enjoyable, and that our amenities were well suited to your needs. We look forward to serving you again in the future, please come back again soon!

10/10 Excellent

Agnes

Traveled with family and small children
Liked: Staff & service, amenities, property conditions & facilities
Disliked: Cleanliness
.
Stayed 1 night in May 2024
Response from Meagan on May 6, 2024
Thanks for the awesome review, Agnes! We work hard to meet expectations like yours, and we are happy to hear we hit the mark for you. Come back and see us soon. Cheers!

10/10 Excellent

Susie

Liked: Cleanliness, staff & service, property conditions & facilities
Clean
Stayed 1 night in Apr 2024
Response from Meagan on May 6, 2024
Thanks for the awesome review, Susie! We work hard to meet expectations like yours, and we are happy to hear we hit the mark for you. Come back and see us soon. Cheers!

10/10 Excellent

Stephan

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024
Response from Meagan on May 2, 2024
Thanks for the awesome review, Stephan! We work hard to meet expectations like yours, and we are happy to hear we hit the mark for you. Come back and see us soon. Cheers!

10/10 Excellent

Laura

Traveled with family and small children
New looking and clean. Nice area for the continental breakfast. Restaurants in walking distance. Room was large and spacious. Pool was very fun for the kids.
Stayed 2 nights in Apr 2024
Response from Meagan on Apr 29, 2024
Hello Laura, Thank you for the wonderful review and for taking the time to share your feedback with Hampton Inn and Suites. Our priority is customer service and we are ecstatic that we met that mark! We hope to see you again soon.

10/10 Excellent

Victoria

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Apr 2024
Response from Meagan on Apr 27, 2024
Thanks for the great review, Victoria! The team at Hampton Inn and Suites Medicine Hat is thrilled you are so happy with your stay. We hope to see you again soon.

10/10 Excellent

Scott

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
everything was fine
Stayed 1 night in Apr 2024
Response from Vincent on Apr 21, 2024
Thank you for taking the time to leave this review for us! We are thrilled to hear that you enjoyed your stay with us at the Hampton Inn and Suites in Medicine Hat. It was a pleasure to serve you and we look forward to welcoming you back again soon. Have a great day!

6/10 Okay

Tod, Airdrie

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Only 1 negative in an otherwise 5 star rating. BEDS HARD AS A ROCK!
Stayed 2 nights in Apr 2024
Response from Meagan on Apr 14, 2024
Thanks for the awesome review, Todd! We work hard to meet expectations like yours, and we are happy to hear we hit the mark for you. I am so sorry to hear that the beds were not comfortable for you. I hope you come back and see us soon. Cheers!

8/10 Good

Jaclyn

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Sn
Stayed 1 night in Apr 2024
Response from Vincent on Apr 8, 2024
Thank you for taking the time to leave us this review! We are thrilled to hear that your stay with us at the Hampton Inn and Suites in Medicine Hat was satisfactory. We hope to see you again in the future!

2/10 Terrible

Gordon

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Very nice hotel.Room was great, staff were great. Unfortunatley for us there was group that was there the same time that had no repect for the other guests and couldnt be bothered to control their children. We ended up checking out at midnight because of it. The staff unfortunatly had their hands tied by the hotel policies which prevented further action against the rowdy bunch.
Stayed 3 nights in Apr 2024
Response from Meagan on Apr 8, 2024
Hello Gordon, Thank you so much for taking time to leave us this review. I am so sorry to hear that your stay was not up to standards. I am truly sorry you had to deal with loudness and loud children during your stay. I hope you give us another chance and we see you again.

2/10 Terrible

Matthew

Traveled with family
Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service
Massive group of people with young kids were running around the hotel all night making noise. Hotel staff warned them multiple times, but that did nothing to stop the noise. Informed the staff at checkout and all we got was a “We appreciate your feedback” aka we don’t care, give us your money and piss off.
Stayed 1 night in Apr 2024
Response from Meagan on Apr 8, 2024
Hello Matthew, thank you for taking time to leaving us this review. I am so sorry you had to deal with loud kids running around during your stay. I am so sorry to hear that at checkout our guest service agent did not offer you and apology. We want to make every guest who stays here comfortable and feel welcome and it truly saddens me that we did not meet that with you. Again I am so sorry for the experience you had with us. I hope you give us another chance and we see you again.

10/10 Excellent

Blaine

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice and clean hotel. Great hot breakfast!
Stayed 1 night in Mar 2024
Response from Meagan on Mar 30, 2024
Thanks for the great review, Blaine! The team at Hampton Inn and Suites Medicine Hat is thrilled you are so happy with your stay. We hope to see you again soon.

10/10 Excellent

David

Liked: Cleanliness, staff & service, property conditions & facilities
Great room
Stayed 1 night in Mar 2024
Response from Meagan on Mar 29, 2024
Thanks for the great review, David! The team at Hampton Inn and Suites Medicine Hat is thrilled you are so happy with your stay. We hope to see you again soon.

4/10 Poor

Jacqueline

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
They processed my payment wrong
Stayed 1 night in Mar 2024
Response from Meagan on Mar 25, 2024
Hello Jacqueline. Thank you for taking time to leave us this review. I am so sorry to hear we processed the payment wrong on your reservation. We always want to be putting the payment on the correct credit card. I have taken a look at the reservation, and you should see the payment taken off the wrong card within 5-10 business days. I am so sorry again for the inconvenience.

8/10 Good

TANIA

Traveled with family
Liked: Cleanliness, amenities, property conditions & facilities
Close to Costco and easy to access from #1 highway
Stayed 1 night in Mar 2024
Response from Meagan on Mar 13, 2024
Thanks for the great review, Tania! The team at Hampton Inn and Suites Medicine Hat is thrilled you are so happy with your stay. We hope to see you again soon.

10/10 Excellent

Dawn

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from Meagan on Mar 11, 2024
Thanks for the great review, Dawn! The team at Hampton Inn and Suites Medicine Hat is thrilled you are so happy with your stay. We hope to see you again soon.

10/10 Excellent

Adam

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from Vincent on Mar 9, 2024
Hello, Adam! Thank you for choosing to stay with us at the Hampton Inn and Suites in Medicine Hat. We are thrilled to hear that you enjoyed your stay! We hope to continue to provide great service, so please come back again soon. Have a great day!

8/10 Good

Aimee

Stayed 2 nights in Feb 2024
Response from Vincent on Mar 22, 2024
Hello Aimee, thank you for this review! We are thrilled to hear that you enjoyed your stay with us at the Hampton Inn and Suites in Medicine Hat. It was a pleasure to have you stay with us and we hope you come back again soon. Have a great day!

10/10 Excellent

Dennis

Traveled with pets, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
My experience was very satisfactory, considering the location of the hotel. Everything was done cheerfully, helpfully. Breakfast was great.
Stayed 2 nights in Feb 2024
Response from Meagan on Mar 2, 2024
Thanks for the awesome review, Dennis! We work hard to meet expectations like yours, and we are happy to hear we hit the mark for you. Come back and see us soon. Cheers!

10/10 Excellent

Tanya

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great amenities
Stayed 1 night in Feb 2024
Response from Meagan on Feb 25, 2024
Thanks for the great review,Tanya! The team at Hampton Inn and Suites Medicine Hat is thrilled you are so happy with your stay. We hope to see you again soon.

8/10 Good

Michael

Stayed 4 nights in Feb 2024
Response from Meagan on Mar 21, 2024
Thanks for the great review, Michael! The team at Hampton Inn and Suites Medicine Hat is thrilled you are so happy with your stay.

10/10 Excellent

Curtis

Stayed 1 night in Feb 2024
Response from Crystal on Feb 18, 2024
Glad to hear your stay with us was wonderful. We look forward to seeing you again in the near future

6/10 Okay

Tristen

Disliked: Room comfort
Hotel ok.. some issues.
Rooms were clean and modern. Beds are hard as a rock. Breakfast station uses paper plates and plastic utensils - lots of waste. Pool area had issues - ants and maple bugs spotted several times. Had to ask to get the water slide on both times we visited. Hot tub is murky and jets don’t work. We were in the pool at 8:30am and the staff was just sprinkling chlorine chemicals in the pool and hot tub as people were in the water… seemed odd and dangerous. Hotel is close to 3 good restaurants and to Costco. It was ok, will likely not stay there again.
Stayed 1 night in Feb 2024
Response from Meagan on Feb 17, 2024
Hello Tristen, Thank you for taking time to leave us this review. I am so sorry to hear that your experience was not up to standards. I understand how frustrating it can be. I can assure you guest safety is taken very seriously when it comes to the pool chemicals. We hope you give us another chance.

10/10 Excellent

Gordon

Liked: Cleanliness, staff & service, room comfort
Stayed 1 night in Jan 2024
Response from Vincent on Jan 29, 2024
Thank you for taking the time to leave us a review! We are pleased to hear that you enjoyed your stay with us at the Hampton Inn and Suites in Medicine Hat. We strive to provide our guests with amazing experiences, and it is great to see that we are succeeding. Please come back and stay with us again soon!

10/10 Excellent

Daniel

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great location
Great location.
Stayed 4 nights in Jan 2024
Response from Vincent on Jan 25, 2024
Thank you for the 10/10 review, Daniel! It was a pleasure to have you stay with us at the Hampton Inn and Suites in Medicine Hat. We are glad to hear that our location was well suited to your needs. Making you happy makes us happy! We hope to serve you again in the future. Have a great day!

10/10 Excellent

Laura, Bow Island

Liked: Cleanliness, staff & service, property conditions & facilities
Liked the room. It was larger than standard and had a table for eating at. There were stools with wheels that our kids could sit on and eat at the table. also, the pool and hot tub were nice, kids enjoyed the water slide.
Stayed 1 night in Jan 2024
Response from Vincent on Jan 25, 2024
Thank you for your feedback, Laura! We are thrilled to hear that your room was to your liking, and that your family enjoyed our pool facilities. Thank you for choosing the Hampton Inn and Suites in Medicine Hat. We hope to see you again soon! Have a lovely day!

10/10 Excellent

Melvin

Stayed 1 night in Jan 2024
Response from Vincent on Feb 10, 2024
Thank you for taking the time to leave us this review, Melvin. We are thrilled to hear that you enjoyed your stay with us at the Hampton Inn and Suites in Medicine Hat! It was a pleasure to have you stay with us and we would love to welcome you back again in the future. Have a great day!

10/10 Excellent

Teagan

Stayed 1 night in Jan 2024
Response from Vincent on Feb 10, 2024
Thank you for choosing to stay with us at the Hampton Inn and Suites in Medicine Hat. We are thrilled to hear that you enjoyed your experience! It is much appreciated that you have taken the time to let us know. It was a pleasure to have you stay with us and we look forward to welcoming you back to our hotel in the future. Have a great day!

10/10 Excellent

Lorna

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff are really friendly and made my stay here very pleasant. The cleanliness is impeccable, and I was so happy that there is guest laundry facilities available.
Stayed 1 night in Jan 2024
Response from Vincent on Jan 25, 2024
Thank you for the great review, Lorna! We are thrilled to hear that your recent stay with us at the Hampton Inn and Suites in Medicine Hat was enjoyable. We pride ourselves on outstanding customer service and it is wonderful that our hard work is paying off. It is lovely as well, that our facilities were well suited to your needs. It was a pleasure to have you stay with us and we look forward to serving you again in the future. Have a great day!

10/10 Excellent

Jake

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Dec 2023
Response from Maira on Jan 9, 2024
Thank you for this great review. We are thrilled to hear that your stay with us was enjoyable! It means a lot to us that you have taken the time to let us know. It was a pleasure to have you stay with us at the Hampton Inn and Suites in Medicine Hat and we hope you come back again soon!

10/10 Excellent

Dale

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023
Response from Maira on Jan 9, 2024
Thank you for this great review. We are thrilled to hear that your stay with us was enjoyable! It means a lot to us that you have taken the time to let us know. It was a pleasure to have you stay with us at the Hampton Inn and Suites in Medicine Hat and we hope you come back again soon!

10/10 Excellent

Jake

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023
Response from Maira on Jan 9, 2024
Thank you for this great review. We are thrilled to hear that your stay with us was enjoyable! It means a lot to us that you have taken the time to let us know. It was a pleasure to have you stay with us at the Hampton Inn and Suites in Medicine Hat and we hope you come back again soon!

10/10 Excellent

trisha

Liked: Cleanliness, staff & service, property conditions & facilities
Close to rink
Stayed 1 night in Dec 2023
Response from Maira on Jan 9, 2024
Thank you for this great review. We are thrilled to hear that your stay with us was enjoyable! It means a lot to us that you have taken the time to let us know. It was a pleasure to have you stay with us at the Hampton Inn and Suites in Medicine Hat and we hope you come back again soon!

10/10 Excellent

Jim

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Dec 2023
Response from Vincent on Dec 27, 2023
Thank you for this great review, Jim! We are thrilled to hear that your stay with us was enjoyable! It means a lot to us that you have taken the time to let us know. It was a pleasure to have you stay with us at the Hampton Inn and Suites in Medicine Hat and we hope you come back again soon!

8/10 Good

Cheryl

Stayed 1 night in Dec 2023
Response from Vincent on Dec 27, 2023
Thank you for choosing to stay with us at the Hampton Inn and Suites in Medicine Hat, Cheryl! It is wonderful to hear that you enjoyed your experience. We pride ourselves on outstanding service and I'm glad that we are succeeding. Please come back again soon!

10/10 Excellent

Deanna

Stayed 1 night in Dec 2023
Response from Maira on Jan 9, 2024
Thank you for this great review. We are thrilled to hear that your stay with us was enjoyable! It means a lot to us that you have taken the time to let us know. It was a pleasure to have you stay with us at the Hampton Inn and Suites in Medicine Hat and we hope you come back again soon!

10/10 Excellent

Ken

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Dec 2023
Response from Vincent on Dec 27, 2023
Thanks for the great review, Kevin! We are thrilled to hear that we were able to provide you with a 5-star experience during your recent stay with us at the Hampton Inn and Suites in Medicine Hat. It would be our pleasure to welcome you back again in the future!

10/10 Excellent

Susan

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Dec 2023
Response from Vincent on Dec 27, 2023
Thank you for the 5-star review, Susan! We are thrilled to hear that you enjoyed your stay with us at the Hampton Inn and Suites in Medicine Hat. It was a pleasure to have you stay with us and we look forward to serving you again in the future.

10/10 Excellent

Blaine

Business traveler, Traveled with partner
Liked: Amenities
Stayed 1 night in Dec 2023
Response from Maira on Dec 9, 2023
Thank you for leaving a 5-star rating for your recent stay at the Hampton Inn and Suites Medicine Hat. We are so glad you enjoyed your stay with us and hope to see you again in the future.

10/10 Excellent

Ryan

Stayed 2 nights in Dec 2023
Response from Maira on Dec 6, 2023
Thank you for leaving a 5-star rating from your recent stay at the Hampton Inn and Suites Medicine Hat. We hope you enjoyed your experience with us and hope to see you again in the future.

4/10 Poor

CHRISTINA

Liked: Staff & service, property conditions & facilities
Very noisy: uncontrolled kids using the halls as their playpen, dogs howling in the early morning. Terrible if you want to rest. Good internet (wifi, ethernet). Mostly clean except for the dried up white fluid on the bed skirt of one of the beds. Better attention to detail when cleaning is absolutely necessary. The bathroom and hard surfaces were clean. For the price I was not impressed as it was one of the more expensive options. After this experience I'm very reluctant to book this chain again.
Response from Maira on Dec 6, 2023
Thank you for taking the time to leave a review of your recent stay at the Hampton Inn and Suites Medicine Hat. I am so sorry to hear that you did not have a positive guest experience, our hotel staff does their best to manage noise complaints and are available 24/7. We will definitely be discussing the finer details of room cleanliness with our housekeeping team. Thank you bringing these to our attention, we hope you will choose our property in the future so that we can provide a more pleasurable experience for you.

8/10 Good

Dean

Traveled with family
Liked: Cleanliness, property conditions & facilities
It was convenient to where we were travelling and provided a quiet, clean place to stay with a great breakfast.
Stayed 1 night in Dec 2023
Response from Maira on Dec 6, 2023
Thank you for taking the time to leave a review of your recent stay at the Hampton Inn and Suites Medicine Hat. We appreciate you taking the time to leave us a great review and are so happy to hear you enjoyed your stay with us. We will make sure to let our breakfast attendants know what a good job they are doing. We hope you will choose us again in the future.

10/10 Excellent

Ron

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Excellent breakfast bar, prime location for arena, Costco and freeway access plus beds are most comfortable-checked brand for reference.
Stayed 1 night in Nov 2023
Response from Maira on Dec 6, 2023
Thank you for taking the time to leave a review of your recent stay at the Hampton Inn and Suites Medicine Hat. We appreciate you taking the time to leave us a great review and are so happy to hear you enjoyed your stay with us. We will make sure to let our breakfast attendants know what a good job they are doing. We hope you will choose us again in the future.

10/10 Excellent

Mickey

Liked: Cleanliness, staff & service, property conditions & facilities
Great clean property
Stayed 1 night in Nov 2023
Response from Vincent on Dec 4, 2023
Thank you so much for this 5-star review! We appreciate hearing from our guests as it shows where we are succeeding and where we need to improve. It is wonderful to hear that the cleanliness of our property was up to expectations. It was a pleasure to have you stay with us and we look forward to serving you again in the future. Have a great day!

10/10 Excellent

Jeff

Stayed 2 nights in Nov 2023
Response from Maira on Dec 9, 2023
Thank you for taking the time to leave a 5-star review of your recent stay at the Hampton Inn and Suites Medicine Hat. We are so happy that you enjoyed your stay with us and hope to see you again in the future.

10/10 Excellent

Allison

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This hotel had great service and was extra clean which we greatly appreciate.
Stayed 2 nights in Nov 2023
Response from Vincent on Nov 12, 2023
Thank you for taking the time to share your thoughts on your recent stay with us at the Hampton Inn and Suites in Medicine Hat, Allison! We are thrilled to hear that we were able to provide you with a clean and welcoming environment during your stay. It was a pleasure to have you stay with us and we look forward to continuing to provide you with great service should you come back to stay with us again. Have a great day!

10/10 Excellent

Jeanine

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Nov 2023
Response from Vincent on Nov 14, 2023
Thank you for the 5/5 rating Jeanine! We appreciate you taking the time to let us know that you enjoyed your stay with us at the Hampton Inn and Suites in Medicine Hat. It was a pleasure to have you stay with us and we look forward to being able to host you again in the future. Have a great day!

10/10 Excellent

dave

Business traveler
Liked: Cleanliness, property conditions & facilities, room comfort
newer hotel in MH
newer hotel, out of town by close to arena. TV and wi-fi worked good. Good hot breakfast.
Stayed 1 night in Nov 2023
Response from Vincent on Nov 12, 2023
Thank you for your review, Dave! It is lovely to hear that you enjoyed all we have to offer here at the Hampton Inn and Suites in Medicine Hat. Our breakfast staff works very hard to make sure that all of our guests have a great start to their day, so I will be sure to pass along your kind words to them. We hope to see you again soon so that we can continue to provide great service. Have a good day!