4 outdoor pools, pool umbrellas, sun loungers

Reviews of The Westender Inn

3.5 out of 5
The Westender Inn
West End Road, Negril, Westmoreland

Reviews

8.6

Excellent

Rating 10 - Excellent. 171 out of 301 reviews" "
Rating 8 - Good. 77 out of 301 reviews" "
Rating 6 - Okay. 26 out of 301 reviews" "
Rating 4 - Poor. 12 out of 301 reviews" "
Rating 2 - Terrible. 15 out of 301 reviews" "

8.8/10

Cleanliness

8.8/10

Staff & service

8.0/10

Amenities

8.4/10

Property conditions & facilities

8.4/10

Eco-friendliness

Reviews

10/10 Excellent

Katheryn

Liked: Cleanliness, staff & service, property conditions & facilities
Great place. I loved it
Stayed 3 nights in Mar 2024

8/10 Good

Gareth

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Wonderful retreat! The kind of place to rejuvenate and reconnect with self, people and nature.
Stayed 2 nights in Apr 2024

8/10 Good

Alromeo, Calgary

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The WestenderInn is a beautiful property in the west end of Negril. I stayed there for only one night and it was great. The property has everything you need for your stay. It's right by the ocean where you can watch the majestic Negril sunset. The food was great, the staff amazing, and it's in a quiet neighbourhood. Not all the cabins come with AC, some with only a fan so it can be very hot so be mindful of that.
Stayed 1 night in Apr 2024

10/10 Excellent

Alice

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff was fabulous. Friendly, caring and felt like family. Very peaceful place. Great snorkling reefs.. would move there to live .
Stayed 3 nights in Apr 2024

4/10 Poor

Sashagay

Stayed 2 nights in Apr 2024

10/10 Excellent

Elton

Traveled with family and small children, Traveled with partner, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It is a beautiful property, away from all the noise. We stood in a cabin and it was very quiet. The place is clean, the food delicious and the stuff is really nice. The only thing that I didn’t like was the shower head in cabin 10 because the water flow was very weak so taking showers, washing your hair wasn’t the easiest, other than that we had an amazing stay and most likely we will return
Stayed 6 nights in Mar 2024
Response from Romeo on Apr 8, 2024
Good day EltonWe thank you for sharing your review and for trusting us with your vacation. It is a joy to know you enjoyed the property, staff and food and we certainly hope to see you again soon. As always we continue to improve on the product and trust your next stay will be even better.

10/10 Excellent

Eric Edwin

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The grounds are well kept and beautiful. Pools and grounds are very clean. Food was really good, we ended up eating there rather than going other places because they had so many things we wanted to try. Access to the ocean for swimming or snorkeling, we swam every day. Security made us feel very safe. Staff are all very friendly and helpful.
Stayed 15 nights in Feb 2024
Response from Romeo on Mar 26, 2024
Good day Eric Edwin, What a pleasure it was for us to host you. We are delighted that you found the property to your liking and that we were able to satisfy your taste buds. Please come and see us again in the near future.

10/10 Excellent

John

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice hotel in a very quiet safe area. Many pool choices, including salt water ones. The owner and staff are very friendly, helpful and knowledgeable. I’m sure you’ll enjoy your stay here as much as we did. We will definitely be back.
Stayed 1 night in Mar 2024
Response from Romeo on Mar 14, 2024
Good day John, Thank you for taking the time out to offer your feedback. We are happy to have hosted you and the management and staff are delighted you had a good time. We look forward to seeing you again soon

10/10 Excellent

Joshua

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The Westender Inn is a little slice of paradise carved carefully into the far west cliffs of Jamaica. The grounds are beautiful kept by Mr. Green and crew with tropical flowering trees, bushes, and plants throughout the property. Situated on the far west the sunsets are glorious and you can view them from a nearly every corner. We caught a few from comfy little cabanas and the three salt water infinity pools perched on the edge of the fossilized coral cliffs. There are 2 restaurant areas with full bars on the property that offer the Jamaican cuisine essentials with a variety of fruits and vegetables grown on property. For excursions off property the awesome staff is super happy to set you up with reservations and transportation. Free shuttles to 7mile beach run three times a day. You’ll be dropped off at “The Whistling Bird” and have full access the their private beach. It’s like a sister property to the Westender which gives you the opportunity to experience a whole different beautiful little resort. Even the 400 foot walk from entrance to beach is breathtaking strolling through a beach side tropical shady garden. For short money you can reserve a shuttle to any of the local attractions, (Rick’s Cafe, blue hole springs, Barney’s flower and hummingbird botanical garden.) be sure to have staff make a reservation at Barney’s. He is a gem of a dude so long as you make reservations haha. Tino or maybe Raheem will get you safely to your destinations. I could rattle on. Just go!
Stayed 4 nights in Feb 2024
Response from Romeo on Feb 27, 2024
Good day JoshuaWhat a privilege it has been to have hosted you. We want to thank you for taking the time to offer your review and are delighted to know that enjoyed the property. Our hard working staff are always happy to hear from their guest and will certainly be updated on your feedback. We are happy you got home safe and wish to see you again in the very near future.

10/10 Excellent

Tricia

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This was our second year staying here and we loved it was much as last year. The staff and owner are friendly, transportation to the beach is easy, the pools are beautiful and well maintained, and it’s quiet in the evenings compared to the beach.
Stayed 7 nights in Feb 2024
Response from Romeo on Feb 11, 2024
Good day TriciaThank you for sharing with us you feedback. As always it is great to hear from our guest and also to know that it was not your first visit. We hope you will make us your home away from home. Have a great day and see you again soon.

10/10 Excellent

Bobby

Traveled with group, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice big rooms beautiful view awesome staff.
Stayed 4 nights in Feb 2024
Response from Romeo on Feb 11, 2024
Hello BobbyWe are delighted you had a good time with us and that you found the facilities beautiful Please allow us to host you again very soon.

8/10 Good

Bryann

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Feb 2024
Response from Romeo on Mar 26, 2024
Good day BryannThank you for offering a rating and for trusting us with your vacation. I was our please and we hope to see you again soon.

10/10 Excellent

Jose

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Beautiful space.
Beautiful place with great, attentive staff!! Will definitely be back!!
Stayed 2 nights in Feb 2024
Response from Anna-kay on Feb 6, 2024
Hello Jose, Thank you for choosing to stay with us and for taking the time to leave such a wonderful review. We are thrilled to hear that you enjoyed your experience with us. We take pride in providing exceptional service and creating a memorable stay for all of our guests. We would be honored to have you return and provide you with an even better experience in the future. Thank you for your patronage and we look forward to serving you again!

6/10 Okay

Giovanna

Disliked: Cleanliness
Stayed 5 nights in Jan 2024
Response from Romeo on Feb 11, 2024
Good day GiovannaThank you for allowing us to host you and for taking the time to offer a review. We hope to see you again.

6/10 Okay

Larry

Liked: Cleanliness, staff & service, property conditions & facilities
Disliked: Amenities
I arrived at the property at about 11:15 PM with all the numerous flight delays. Everything was closed down at the hotel. I was dehydrated from the trip and there was no water in the room. Security had to unlock the dining area to get me water. There was no food to purchase. Good thing I had protein bars in my luggage. There was no phone in the room in case I had an emergency situation. There wasn’t even a remote to turn on the TV.
Stayed 1 night in Jan 2024
Response from Romeo on Jan 30, 2024
Good day Larry, We thank you for taking the time out to send over your feedback. We must apologize for the inconvenience and have since put measures in place to rectify as best as we can. The location does not allow right now for land lines in the rooms however we are hopeful for changes in the future.

10/10 Excellent

Janelle

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The food was excellent, my favorite was the Brown Stew Chicken, Soup, and the Jerk Chicken Sandwich. Ramona, Nelia, and Natasha made beautiful drinks. Natasha made great conversation and was our favorite server. Infinity Pools were our spot, watching the crabs on the rocks and waves crash giving an unforgettable show. Snorkeling was amazing when it was calm enough, only 2 days out of 10. Mr Brown was kind and made sure we were always taken care of. There was a gentleman in the office almost everyday, I'm ashamed I forgot his name, but he was so kind and attentive with all my questions, he loves the Red Dragon Pork :) too so the management can know whom I am speaking of he deserves recognition. The Gardens were so beautiful and well kept! We will definitely be back!
Stayed 7 nights in Jan 2024
Response from Romeo on Jan 19, 2024
Good day JanelleWe are delighted to hear from you and we will certainly let the team know they did a good job. Encouragement does strengthens labor and to know the proper and food was to your liking certainly does that. Have a wonderful day and we hope to see you again soon.

8/10 Good

Brad

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 9 nights in Dec 2023
Response from Romeo on Jan 16, 2024
Hello Brad, as always it is a pleasure to be allowed to share in our guest memories and we thank you for joining all those persons sharing a rating for this property. Have a great day and we will see you again soon

8/10 Good

Hortense, bronx

Liked: Cleanliness, staff & service, property conditions & facilities
Quiet and secluded.
Stayed 2 nights in Dec 2023
Response from Romeo on Jan 16, 2024
Good day Hortense, We are happy you got back home safe and was able to find the time to offer your review. Thank you for trusting us with your vacation experience we look forward to seeing you again soon.

4/10 Poor

JASON

Traveled with partner
Disliked: Staff & service, amenities, property conditions & facilities
Wanted to love this place, but unfortunately that wasn’t the case. We didn’t realize it’s Sooooo far away from Any civilization/market/restaurants. Our first night there was very limited food options. They were out of EVERYTHING. Power outages, then the lights in our rooms light and fan would randomly turn on in the middle of the night. Over the next 6 days, no hot water-we reported and finally we reported it again and the heating module was out and replaced and fixed, No room service, Never a full menu, no ice, no ice bucket, no juice, no limes, it was basically comical. Then you have to pay basically $40 (2ppl) for a trip into town to eat somewhere else. They do have a free shuttle that will take you to a sister property on 7 mile beach. Breakfast was good, burger, tuna sandwich and jerk chicken sandwich was good as well. I guess I should have done more research, it’s just to remote and not all the staff was helpful. This was our 4th trip to Negril and our usual spots were full so we know and love the area. My suggestion to make your stay here better, rental car, bring snacks and keep your water bottle so you can refill it and keep in mini fridge. Buy duty free liquor and make a day using their free shuttle to 7 mile. Walk to beach, find the Patty man, barter for gifts and search for shells yourself-they are in waist deep water. Have the grounds keeper at the sister property Whistling Bird to clean your shells. At the Westender bring your pool floats and snorkeling stuff
Stayed 7 nights in Dec 2023
Response from Romeo on Jan 11, 2024
Good day Jason Thank you for taking the time out to offer your feedback. I must first apologize for all these concerns that resulted in you not having a good time. For there to have been so many challenges is not the norm and will certainly be investigated.We take pride in ensuring our Guests have a good time and we are just as disappointed. Please allow us to host you again so we can ensure you get the wow factor we are accustom to offer

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Jan 2024
Response from Romeo on Jan 16, 2024
Good day It was our pleasure hosting you and we thank you for taking the time to give us the rating. Have a wonderful day

10/10 Excellent

Kristy

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 7 nights in Dec 2023
Response from Romeo on Jan 16, 2024
Good day Kristy Thank you for taking the time out to give us a rating, we are always appreciative See you again soon

8/10 Good

Alexandra

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Property is at the very end, great view and quiet. Staff at the dinning were great. Check in staff could be better and they need to answer their phones.
Stayed 1 night in Dec 2023
Response from Romeo on Jan 7, 2024
Good day Alexandra, It was our pleasure hosting you, and we are happy you enjoyed the property. The staff are always pleased when mentioned and we will pass this on. We do however recognize the challenge with the phones and will address it.

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 6 nights in Dec 2023
Response from Romeo on Dec 21, 2023
Good day Thank you for adding another positive score to our rating, we always appreciate when our guest let us know they have a good time. Happy know you got home safe, have a wonderful day

8/10 Good

Margie

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Dec 2023
Response from Romeo on Dec 21, 2023
Good day MargieThank you for taking the time out to offer a rating, we certainly appreciate it and hope to see you again soon

10/10 Excellent

Joanne, Ottawa

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
A gem away from all the hustle and bustle of the beach. Definately where you should go to get away from it all. Sitting in the salt pool listening to the waves crash against the rocks was so peaceful. Restaurant onsite served excellent food. Grounds are beautiful and lush. Rooms are very clean
Stayed 2 nights in Dec 2023
Response from Romeo on Dec 13, 2023
Good day JoanneThank you for taking the time out to offer your feedback. It was great hosting you and even better knowing you had a good time. Please come and visit us again soon

10/10 Excellent

Nele Catherine

Liked: Cleanliness, staff & service, property conditions & facilities
Dan the owner, Tino, Raheem, Natty and Natasha all took amazing care of us and we were given excellent suggestions by them all. The drivers were fantastic. It’s a little off the beaten path but they made it super easy to get around. We enjoyed being out of the way of the hustle and bustle and the security of the property. Loved our stay!
Stayed 7 nights in Nov 2023
Response from Romeo on Nov 28, 2023
Hello Nele Thank you so much for spending time with us and for taking the time out to recognize our hard working staff. We will certainly let them know you had a great time, see you again soon

8/10 Good

Rebecah

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Loved my stay at the Westender! I was fortunate enough to meet the owners while staying there. Loved having pools to choose from! The staff was friendly. One thing to keep an eye on: they are economical rooms which means no AC, I made this mistake but they were able to move us after the first night and were very nice about it.
Stayed 4 nights in Oct 2023
Response from Anna-kay on Nov 2, 2023
Dear valued guest,Thank you for sharing your experience at Westender Inn. We are thrilled to hear that you enjoyed your stay with us and had the chance to meet our owners during your visit. Our guests genuinely love our multiple pools, and we are glad that you were able to enjoy them, too. We appreciate your kind words about our friendly and dedicated staff, who ensured your stay with us was memorable. We are grateful for your understanding of the room type and the absence of AC. It's great to know that our Team accommodated your needs promptly and kindly. Your feedback is valuable to us, and it will help us improve and enhance the experience for our guests.We look forward to the opportunity to host you again, and we hope your next stay with us will be just as enjoyable as the last.Dear valued guest,Thank you for sharing your experience at Westender Inn. We are thrilled to hear that you enjoyed your stay with us and had the chance to meet our owners during your visit. Our guests genuinely love our multiple pools, and we are glad that you were able to enjoy them, too. We appreciate your kind words about our friendly and dedicated staff, who ensured your stay with us was memorable. We are grateful for your understanding of the room type and the absence of AC. It's great to know that our Team accommodated your needs promptly and kindly. Your feedback is valuable to us, and it will help us improve and enhance the experience for our guests.We look forward to the opportunity to host you again, and we hope your next stay with us will be just as enjoyable as the last.Warm regards,The Westender Inn

8/10 Good

Nyanhial

Traveled with group
Liked: Staff & service, property conditions & facilities
We had a fantastic time at this hotel ! Very relaxing and a nice get away from all the chaos. Def recommend for those looking to have a chill vacation. Food was excellent!
Stayed 3 nights in Oct 2023
Response from Anna-kay on Oct 30, 2023
Dear Nyhanhial,Thank you for your review of Westender Inn! We're thrilled you enjoyed your stay with us. We're dedicated to providing a peaceful escape, and it's rewarding to know we succeeded. We appreciate your recommendation for those seeking a relaxing vacation and are delighted you enjoyed our food. We hope to welcome you back soon!Kind regards,The Westender Inn

10/10 Excellent

Sheila M, Weare

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
A little slice of heaven! The Westender Inn is perfect for those wanting to get away from the hustle and bustle of the beach. The views rival those seen at Ricks Cafe but in a much more serene setting. There are no buffet lines, every meal is cooked to order using locally sourced fruits and veggies ( grown on the property! Doesn’t get fresher than that!) if you are looking for ultra mega resort life this is not your place, things settle down for the evening and you can relax and enjoy a quiet drink at the bar listening to the waves. The rooms and grounds are well maintained, lush plants, flowers.. the salt water infinity pool was a favorite of mine, I did stay in a suite on the ocean which was incredible! I can’t wait to return in the spring. 💜
Response from Anna-kay on Oct 30, 2023
Dear Sheila,Thank you for your review of Westender Inn. We're thrilled you found our property a peaceful haven offering breathtaking views and authentic Jamaican cuisine. The saltwater infinity pool was a highlight of your stay, and we're glad you enjoyed our well-maintained rooms and grounds. We can't wait to welcome you back for another exceptional experience in the spring. Thanks for choosing Westender Inn.Kind regards,The Westender Inn

10/10 Excellent

HEIKE

Traveled with group, Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
This was a nice quiet place, with several pools to explore. The staff and the owners were extremely accommodating. Would definitely stay again.
Stayed 4 nights in Oct 2023
Response from Anna-kay on Oct 30, 2023
Dear Heike,Thank you for taking the time to share your experience at Westender Inn. We're delighted to hear that you enjoyed our property's peaceful and quiet atmosphere and the opportunity to explore our various pools.We take great pride in our staff and ownership team, and we're pleased to hear that they were able to make your stay even more enjoyable through their accommodating and welcoming service.We appreciate your kind words and your intention to return. We look forward to welcoming you back for another memorable stay at Westender Inn. Your satisfaction is our priority, and we can't wait to provide you with another excellent experience in the future.Kind regards,The Westender Inn

10/10 Excellent

Demar

Stayed 1 night in Oct 2023
Response from Anna-kay on Nov 2, 2023
Dear Demar,We truly appreciate your outstanding 5 out of 5 rating for your stay at Westender Inn. It warms our hearts to know you had a positive experience with us.Your satisfaction is our ultimate goal, and your feedback is an excellent source of motivation for our Team. We look forward to the opportunity to host you again, providing you with another exceptional stay in the future.Thank you for choosing Westender Inn, and until we meet again, may your travels be filled with joy and relaxation.Warm regards,The Westender Inn

8/10 Good

Najee

Liked: Staff & service
Stayed 4 nights in Sep 2023
Response from Anna-kay on Oct 30, 2023
Dear Najee,Thank you for taking the time to rate your recent experience at Westender Inn. We appreciate your feedback and are glad you had a positive stay with us, as reflected in your 4/5 rating.Your feedback is valuable to us, and it motivates us to continue providing excellent service and accommodations to our guests. Thank you for choosing Westender Inn, and we hope to welcome you back for an even more exceptional stay in the future.Kind regards,The Westender Inn

10/10 Excellent

Kerry-Anne

Stayed 4 nights in Sep 2023
Response from Romeo on Oct 22, 2023
Good day Kerry-Anne Thank you for taking the time out to offer a rating, we appreciate you and hope you will be visiting us again soon.

6/10 Okay

Deanna M

Traveled with group
Liked: Amenities
great staff
Stayed 6 nights in Sep 2023
Response from Romeo on Sep 18, 2023
Good day DeannaThank you for offering your feedback. We are happy to know that our staff was able to make your stay memorable. We do hope to see you again soon.

2/10 Terrible

Theresa

Disliked: Cleanliness
Stayed 2 nights in Sep 2023
Response from Romeo on Sep 11, 2023
Good day TheresaWe are extremely disappointed that you did not have a good time with us. We do recognized that like everywhere we have to issues to work out internally and we are working hard to ensure all our guest have a great time. We do hope that if you come and stay with us again, whatever challenge you had now would have been resolved.

8/10 Good

Daniel Lee

Traveled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Overall it was a good staff for espically for the price . I felt like the service and lack of communication between the staff and customers could be improved . And there needs to be 24hour access to drinking water and coffee in my opinion.
Stayed 6 nights in Sep 2023
Response from Romeo on Sep 11, 2023
Good day Daniel Lee, we appreciate you taking the time out to offer your feedback. We do recognize some challenges and we are working to rectify. Thank you for highlighting.

6/10 Okay

Lorraine

Disliked: Cleanliness, staff & service, property conditions & facilities
This is my second time staying at the property and both of my stay i can say that not much has changed. The bathrooms NEED proper cleaning , they have black stains in the shower and it was exactly like that during my first stay back in April of this year. The shower doesn't work properly and its still the same. We had to leave early for our flight and and i could not even take a shower UNBELIEVABLE, thank God we had a bottle of water to brush our teeth. We had room service which was very unusual for the time that they came in our room. All they did was spread our bed all dirty towels were left behind. Rooms need to have "DO NOT DISTURB" signs. When you charge for ocean view my expectation is that the rooms would be in pristine condition. Front desk staff was friendly and accommodating. The staff at the bar at night has ZERO customer service. We sat at the bar she to order dinner, she did not greet , asked if we need a drink , nothing. It seems like we were bothering her as she was busy working on her school assignments. I enjoy staying at this property but without any changes made you will loose a regular client, as i travel to the Island VERY often. Thank you
Stayed 3 nights in Aug 2023
Response from Romeo on Sep 6, 2023
Good day Lorraine, First we thank you for sharing your review and for coming back to spend time with us. We are also quite disappointed with the experience you had this time and assure you that all these concerns will be taken seriously. We have and still continue to renovate the property, having done several rooms and public spaces this year and the restrooms are among the areas to be addressed. we do hope that you will continue to share with us as we endeavor to make the property and experiences better

2/10 Terrible

Nickeisha

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
The Inn was not was pictured online and after booking and going to the property it was nothing like the actual place. Property is run down and under construction and I felt unsafe. I refuse to stay at this place because it didn’t feel safe. I did not check in after contacting Expedia about the unsafe conditions I was told I had to wait 48 hours. They refuse to refund me even though I felt unsafe. I will never be using this site to make any reservations. After having travel plan it didn’t cover anything and this is false advertising. My entire trip was ruined and I’m completely disappointed about this site. I placed my trust in them when I paid that they would ensure that I had a safe comfortable place to stay while on vacation. They need to hold the hotel accountable not the guest who spend their hard earn money. As expensive as traveling is imagine coming to a place you feel uncomfortable and the hotel isn’t able to grant you a refund.
Stayed 4 nights in Aug 2023
Response from susan on Sep 1, 2023
Yes, we are going to refund this person.

10/10 Excellent

elaine

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Food was great staff was awesome great views clean facilities
Stayed 4 nights in Aug 2023
Response from Anna-kay on Aug 31, 2023
Dear Elaine,We are thrilled to hear that you've had a fantastic time during your stay with us! Our team is devoted to delivering exceptional service and creating unforgettable moments for all our guests.Here's to more incredible moments and delightful drinks at our bar! We do hope to host you again soon. Best regards, The Westender Inn

10/10 Excellent

Racquel

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff was excellent. Tino, Raheim, Trish, Mr. Brown, Remona, the other lady in the office and the staff that cleaned my room daily and provided fresh towels. Huh I really enjoyed my stay. Oh and the chef the food was awesome
Stayed 4 nights in Aug 2023
Response from Anna-kay on Aug 31, 2023
Dear Racquel,Thank you so much for your kind words and for choosing to stay with us at Westender Inn! We're thrilled to hear you loved every aspect of your time here.Our team takes pride in going the extra mile to ensure our guests feel comfortable and at home from arrival.It's heartwarming to learn that our staff's helpfulness and dedication to making your stay enjoyable positively impacted your trip. Your appreciation means the world to us, and we're truly honored to have been a part of making your trip a memorable one. If you need anything else or plan to return in the future, don't hesitate to get in touch. We're here to provide you with another exceptional experience.Warm regards, The Westender Inn

10/10 Excellent

Kimberly, Alameda

Liked: Staff & service, amenities, property conditions & facilities
I selected Westender Inn because I wanted to be away from the partying crowds and busyness of typical Jamaica visitors. The cottage was was the ideal place to escape to when too many people gathered at the pools/ocean or if people were smoking nearby. The cottages do not have air conditioning, only fans. So if seeking solitude, the fan provides the breeze that the ocean would have otherwise. The only challenge was that the entire floor of the cottage was not thoroughly mopped prior to my arrival. The accommodations that were near the pools/ocean have air conditioning but are too close to the places where people congregate. Therefore, those places were less appealing for my specific need for quiet and solitude.
Stayed 3 nights in Aug 2023
Response from Romeo on Aug 24, 2023
Good day KimberlyWe are happy to know that we were able to provide the kind of solitude and rest that you were looking for. The team continues to work hard at making our guest happy and we do hope you will visit us again soon. As always we thank you for taking the time out to offer your feedback

6/10 Okay

Andre

Liked: Staff & service
Disliked: Cleanliness
overall the hotel experience was ok ,the cottage we stayed in had stains in the bathroom had weird smells.
Stayed 2 nights in Jul 2023
Response from Romeo on Aug 7, 2023
Good day Andre,We thank you for taking the time out to offer your feedback. We are please your overall experience was ok and will certainly looking into your concern. Please visit us again so we want ensure your next stay is more than just OK

8/10 Good

Alexander

Stayed 4 nights in Jul 2023
Response from Romeo on Sep 1, 2023
Good day Alexander Thank you for leaving a rating

2/10 Terrible

montenae

Traveled with family
Disliked: Staff & service, amenities, property conditions & facilities
I hated this property!! I was bit up while laying in the beds! I literally had to make a makeshift bed! THEY PLACED US IN THE BACK CABIN where dogs were knocking over our trash & trying to enter our cabin. IT WAS HORRIBLE I WOULD LIKE A REFUND
Stayed 4 nights in Jul 2023
Response from Romeo on Jul 30, 2023
Good day MontenaeThe management team have review your request and investigated your concerns. We recognized that the room you originally booked was on the garden side of the property and is clear on our website. Having spent one night in the room and reporting to the office your discomfort, as three single ladies, at that section of the propertyThe Manager approved, a free upgrade for the remaining three nights of your stay. As such we will not be offering a refund at this time.

10/10 Excellent

Franka M.

Liked: Cleanliness, amenities, property conditions & facilities
The Westender Inn was absolutely wonderful. The sunset view, how they set up chairs around the beach area was a work of art. There are no words to explain the comfort, joy and scenery was just out of this world.
Stayed 3 nights in Jul 2023
Response from Romeo on Jul 30, 2023
Good day Franka It was our pleasure hosting you and we are delighted that you had a good time. we continue to work to ensure all our guest have a great experience and we want wait to see you again soon.

10/10 Excellent

Marlene

Traveled with family
Liked: Cleanliness, staff & service
It's an amazing resort. Food was great. Staff friendly, very homely feel. I like that
Stayed 1 night in Jul 2023
Response from Anna-kay on Jul 22, 2023
Dear Marlene,Thank you for your kind words and for sharing your wonderful experience with us. We are thrilled to hear that you had an amazing stay at our resort and enjoyed our delicious food offerings. Our team takes pride in providing exceptional service, and we are delighted to learn that our staff's friendliness made your stay special. Creating a warm and welcoming atmosphere is a top priority, and we are happy that you felt comfortable during your time with us. Your positive feedback motivates us to continuously exceed our guests' expectations. We had a great time hosting you and look forward to the opportunity of welcoming you back for another memorable stay in the future. Thank you once again for your lovely feedback, and we are excited to host you again soon!Best regards,The Westender InnManagement Team

4/10 Poor

Wendy

Traveled with family and small children
Room was book for 5 people. Arrived and there was only bedding for 4. Went to front desk to ask about this but was told I should have requested an extra bed. There was nowhere while making the reservation that it said I would have to request an extra bed. The room just said sleeps 5. I was told an extra bed would be delivered to the room, so went for dinner and came back and there was no bed delivered. The next morning before leaving for the day, I went back to the office and complained about not receiving the bed the night before. I was told someone would delivery the bed while we were out. Came back late that night and no bed was in the room and the office staff was gone for the night. Therefore for the 2 nights we were there my husband and 2 of our kids had to sleep in one bed. This was very inconvenient, uncomfortable, and disappointing.
Stayed 2 nights in Jul 2023
Response from Romeo on Jul 16, 2023
Good day WendyOn behalf of the management team I want to apologize for the team dropping the ball, and not communicating effectively or even upon the point of your arrival rectify the situation. We are investigating the situation and rest assure this will not surface again. We do hope you will allow us to see you and your family again for us to offer you a great stay.

2/10 Terrible

Tiffany

Traveled with group
Disliked: Cleanliness, staff & service, property conditions & facilities
I stayed last year at this property. Everything is in decline including quality of service. The sea rooms had little access to the sea view because the property is running rampant with mosquitoes and cats… the pools were not being skimmed nor the areas being cleaned. Very limited food service… if you have small children you’ll need plenty snacks … bar and kitchen close at 830 pm and open again 830-9 ish… one could not be sure this time… the transportation provided is almost worth it until they kick in $90 airport transfer each way per person… needless to say… I’ll be seeking another property for my next trip to Negril. This is unfortunate because everything I loved last year; including the $90 ROUNDTRIP transfer; was missing. Very disappointing and I brought a friend who I raved about this property to… sad situation because my union sisters are looking for a winter retreat during layoff times.
Stayed 6 nights in Jun 2023
Response from Romeo on Jun 29, 2023
Good day TiffanyThank you for taking the time out to let us know how your experiences went. We are disappointed, that as a repeat guest your expectations were not again met and that you brought Jessica with you and she also had a bad time. We will be properly investigating your review and you will be hearing directly from us.

2/10 Terrible

Jessica

Disliked: Cleanliness, staff & service, property conditions & facilities
Too many mosquitos, they never cleaned the rooms, I paid so much for nothing. They never brought clean sheets or towels. Almost never had beach towels. NEVER cleaned the pools it was disgusting. I couldn't even go outside or stand to be in the room. I just used it to sleep and even so I got bit up badly and I had to go to doctor to get medicine when coming home. I went last year and it was nothing like this. They also charged 90 dollars for cab going and coming to airport when we could've gotten it for 25-35. Horrible I will never go there again.
Response from Romeo on Jun 29, 2023
Good day , Jessica Thanks you for your review, we must apologize for what was considered a horrible experience. We will be doing a proper investigation into your review and you will hear from us directly

2/10 Terrible

Taniqua Marie

Traveled with partner
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Ants was crawling on the bed, rust was on the shower bar..doesn’t look the same as it does online
Response from Romeo on Jun 26, 2023
Good day Taniqua, we are quite disappointed that, despite all our efforts you had such an experience, and we assure you this is not the norm as we have countless number of satisfied guest. We certainly want to apologize an hope you will give us an opportunity to host you again to make amends