Neple Vacations from $1,458

Great property. Easy walking to the old town. Great sauna and pool for relaxation

It was super clean and beautiful. Staff on reception was super friendly. Ambience was incredible and Location of the property at perfect spot. Everything accessible around the hotel. Special if you are traveling.

Staff at the front desk is unpleasant. When I booked my mom‘s the room I immediately texted the hotel that all is paid incl. breakfast and that mom should not be asked for any additional money at the time of checking in etc. Of course nobody „remember“ and the receptionist was adamant with the request that my mom pays upfront for bar use either 500zl or 100zl. Mom called me; I then talked over the phone with the receptionist and he still was pressing upfront payout incl. that he could send the link to pay to me. I was livid at that point. I asked to speak with the manager and mentioned that it is again the same story at this hotel. Eventually my mom signed the document that she will not be using anything from the room‘s bar. What the hotel did later was below 4-5 star hotel - they came and remove the room bar. I have never and my mom too, been treated at the top rated hotels like that. We will never stay in or recommend this hotel to anyone.

After check-in a cleaning service and electrician showed up. The kitchen is beautiful and big but if you intend to cook, there are just a few utensils and dishes, no supplies for cleaning dishes. the shower wasn’t working well and could be more clean. The location was great and the staff friendly. for a group of 6 we needed to ask several times for a second key. The communication before the stay could be more responsive . it has great potential, but a better customer oriented service and sup lies would make it to 4