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Reviews of Old Library By Flying Butler

Old Library By Flying Butler
Carnegie Road, Newbury, England

Reviews

6.8
Rating 10 - Excellent. 1 out of 5 reviews" "
Rating 8 - Good. 2 out of 5 reviews" "
Rating 6 - Okay. 1 out of 5 reviews" "
Rating 4 - Poor. 0 out of 5 reviews" "
Rating 2 - Terrible. 1 out of 5 reviews" "

7.6/10

Cleanliness

6.0/10

Staff & service

8.8/10

Property conditions & facilities

Reviews

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 5 nights in Dec 2018
Response from CP on Dec 20, 2018
Thank you for taking the time to review your stay with esa. Do visit our Facebook and Twitter pages for updates and offers from esa. Looking forward to seeing you again soon.

2/10 Terrible

Verified traveler

Liked: Property conditions & facilities, room comfort
Disliked: Staff & service
The company doesn't care about its clients
For the second time in the span of 3 weeks they mixed up the keys for self-check-in so after taking a bus, the tube, a train and a cab to get there, I wasn't able to check in. I had to wait by the door with my luggage until someone from ESA brought the spare key. After 20-30 minutes someone let me in the apartment but wouldn't let me keep the key so I was stuck in the apartment for another hour or so until they brought the correct keys. Because of the above, I wanted to speak to a manager to make sure this doesn't happen a 3rd time since I stay there often. The first day I was told the manager went home so I will get a call the next day. The next day I got a call saying that the manager is busy that day but will call the next day. It has been more than a week now since I should have received a call and the manager hasn't done so, therefore, I am writing this review to make sure however chooses ESA is very patient and doesn't expect a hassle-free stay.
Stayed 3 nights in Jun 2018

10/10 Excellent

Tony, Spring Hill, FL

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice apartment close to downtown Newbury. Only a 10 minute walk to my mum's flat. 2 bedrooms. Nicely furnished. TV only picked up one channel. Did not see any housekeepers. Wanted to change out towels because washer/dryer is really small. Overall a very nice place to stayin Newbury
Stayed 9 nights in Jun 2018

8/10 Good

Adam

Liked: Cleanliness, property conditions & facilities, room comfort
Stayed 3 nights in Mar 2018
Response from Cassie Pooley on Apr 11, 2018
Thank you for taking the time to review your stay with esa. Your feedback is important to us and will go some way to helping us improve our services. Do visit our Facebook and Twitter pages for updates and offers from esa. Looking forward to seeing you again soon.

6/10 Okay

Verified traveler

Although i have stayed with ESA before this was by far my worst experience. There were no toiletries in the property and and the water had a distinct smell. It was a below par experience
Stayed 3 nights in Feb 2018
Response from Cassie Pooley on Mar 21, 2018
Thank you for taking the time to review your stay with esa. We’re sorry to hear that your stay wasn’t what you hoped it would be, but we welcome your honest feedback. We have forwarded your comments on to our operations team, who will investigate further. This will go some way to helping us improve our services in the future.