老年学员

Extremely disappointing experience. 1. At 10:40 in the morning, one staff opened our room’s door using his master key, without our consent or knowledge. He claimed that a lock repair was scheduled for our room, but we never ever asked for that repair and our key card worked well without any problems. I was sleeping on the bed and one stranger opened the door and tried to come in. Although I verified that staff’s identity with the front desk, they said he was indeed their man and apologized. Nevertheless, this problem still reflected unprofessional and poor management of their staff and working procedures. This was absolutely not acceptable and ridiculous! 2. Their room service was upon “request” before 10 AM. So after we came out on the second day of our stay, no room service was provided. When we came back to the hotel in the evening, what we saw was exactly same as when we left. I did hang don’t disturb signs on the door because we wanted to get up later. Does don’t disturb represent NO ROOM SERVICE on that day? Still, poor management and service. 3. I booked a room with a sofa bed. But that room was very small, and the “sofa bed” was actually a two-people sofa, not a bed! Overall, this was a very disappointing and unsatisfactory living experience. I always choose living with Sandman for all my travels. This experience is definitely the worst! Avoid this hotel to people who don’t want to be invaded when they’re sleeping, living without room service and downgraded!

整棟飯店只有一台洗衣機會不會太誇張了？壞掉也不修理，電梯只有一台老舊緩慢，每次等電梯等到天荒地老。