Wet n Wild Water Park Tours

Good hotel if you are looking for somewhere cheap to stay, there is a few maintenance issues such as broken door glass and aircon not working in the room, The breakfast is not great, i avoided anything that’s not covered as there were a lot of flies on and around the food and staff were not concerned, the lack of hygiene ment that i only had a tea in the mornings and ate out most of the time i was there, the major disappointment for me was when the hotel tried to charge me extra for fresh towels, which they normally change daily but then stated to skip a day.. once a little extra was left aside the towels were changed daily and the room was cleaned properly. i did inform management but they said that they would look into it.. but nothing came of it. overall it’s a cheap hotel for a reason, there’s better out there for the money and given the choice i would look else where

1. Good service and welcoming approach of staff. 2. Consistency of experience amongst the various Serena Hotel properties.