Planos Vacations from $672

Exceeded our expectations.

A really pleasant hotel with amazing staff. We had a private pool and it was lovely for the kids to be able to dip in and out. The overall hotel facilities were good, the pool and beach bar were good. Having a small beach effectively to ourselves was also great. It's reasonably good for snorkelling. The food was very good and plenty of variety on offer. The only thing I did not like was that the property is some distance from a shopping area, so would suggest a car to people. Although there are plenty of trips and tours arranged by the excellent concierge at the hotel.

Overall an enjoyable holiday at a good hotel. Reception & bar staff very friendly- more so than buffet/restaurant staff who worked hard but smiled little. Breakfast coffee machines repeatedly breaking down or running out of milk was frustrating.

We stayed for 2 nights at Karras Hotel. We do not recommend this hotel to anyone who plans on resting and enjoying their room & amenities. Our room had several issues: - water from the main drain in the bathroom was constantly backfilling after showers and flooding not only the bathroom but also our room. We had to move our things around and put down towels to prevent the water from ruining our things. - leaking pipping under the sink, all our towels were wet with dirty water - phone in room not working - supporting mirror in bathroom loosely fixed to the wall, can easily fall and hurt someone or break the main mirror We notified the staff of some of these issues during our stay, we could only temporarily have another room to shower and come back to our original room. When we checked out we notified the staff of all these issues and they didn’t write down any of these problems. The only positives: - price point - location