Shell Beach Tours

Overall, facilities, views, welcome, and even the pillows on the bed - wonderful! The issue was the mattress. Hard as a rock. I have a firm mattress at home. The mattress that tortured me all night was not firm. I was scouting the resort for a family trip - but wouldn’t put anyone through the sleepless night. I was up and out as early as I could be. I did speak to front desk and even left a message for head of housekeeping, and no response to apologize for the mattress that desperately needs replacement. Gosh, my joints spoke to me for days after.

We stayed Premium 1 bedroom suite--it was great!

Everything was wonderful. We had some issues with our room code but they were able to gives us a new code right away with a quick phone call. They did their best to make sure we were comfortable. It is a beautiful property and the staff was very kind and did their best to make sure we had everything we wanted and needed. I highly recommend for a beautiful getaway.