Point des Chateaux Tours

Attention, alors que nous croyions avoir loué un hôtel, il s'agit plutôt d'un appartement privé dans un hôtel. La prise en charge a donc été très pénible. Sinon, l'appartement (ou plutôt la grande chambre) est très bien. Propre et bien équipé. L'hôtel offre plusieurs services, mais vous n'aurez pas accès à tout si vous n'avez pas le bracelet approprié. Nous étions en basse saison, alors plusieurs restos fermés ou à heures réduites. Très chers. Presque pas d'animation. POINT FORT : Le personnel est génial. Gentil, courtois, efficace et toujours souriant POINT FAIBLE : Ce n'est pas de la faute de l'hôtel, mais la plage est un désastre. Immensément de sargasse. Et de toute façon, la partie délimitée est peu profonde et a de gros massifs rocheux. Ne comptez pas y nager.

Pros: * super friendly staff * good location Cons: * no restaurant - the hotel emailed us 6 times before our stay. Not a single time did they let us know their cook had quit so they closed the restaurant. This was one of the reasons we had picked this hotel. * no AC - the air conditioner wasn't working in our room with 90F weather. As it blew hot air, I turned it off and asked them to fix it. So insulting, they told me it worked, I just had to find the remote and turn it on! So I called them again, day 2 of no AC. Then they realized it wasn't working. They said it'd take a week for someone to come fix it, so I was lucky there was a small AC in the entrance of the room, I just had to blast it super cool so some cold air could come to the bedroom. After 5 days I was offered to switch room, a little late as we were about to leave. * no basic toiletry - no big deal, but beware you need to being your own shampoo and hair conditioner. Can't remember last time I stayed at a hotel that did not provide these basic toiletries. * clean your own dishes - with the restaurant shut down, at least there was a small kitchenette. But... not only don't they do the dishes, if you don't wash your own dishes, they charge you 50 euros for it! At a 4 star hotel with no restaurant?!? * from day 1 I tried to book a pedicure. Took 3 days to get an answer, which was not possible. This place is ridiculous and not worth its 4 stars. The kindness of the staff saves it from a 1 star review!

We had an awesome time staying at La Toubana! The set up of the resort on the cliff side is very unique….. having a pool up top overlooking the sea and beach below offers the best of both worlds. They have done a great job of making each bungalow feel secluded utilizing the elevation of the cliff and foliage of the land. Bungalow 19 had a great view of a small cover and cliff side but also the southern tip of Basse-Terre in the background. This resort is on the smaller scale and more intimate, if you’re looking for busy nightlife this is not the place. At one point we had the pool to ourselves for close to 2 hours. Drinks and food are a little on the higher end compared to what can be found outside the resort. I would recommend getting a rental car to explore the islands as the resort has free parking. Overall an amazing experience and would totally recommend and even come back!