Polotitlán Vacations from $372

This hotel has the potential to be a 5-star experience, but unfortunately it needs much better attention to maintenance and overall upkeep. I reserved three rooms for my family and me while we attended a wedding. Starting with my room, the bathroom was missing part of the shower tile—it was not simply unpainted, but visibly incomplete. The bathroom also lacked proper ventilation, the mirror appeared old and worn, and the room had a noticeable humid smell upon entering. In the second room, the shower drain was clogged. We reported the issue on the day we arrived, but it was never addressed during our stay. Additionally, the bathroom floor was not properly cleaned, and because of the flooding from the clogged shower, we had to use our own towels to dry the floor. To add to the frustration, the room keys repeatedly became demagnetized. We had to return to the front desk multiple times to have them reactivated, which was inconvenient and disruptive. Overall, the property has great potential and could offer a much better experience with improved maintenance and more responsive service.

Muy tranquilo el lugar

This was my second time staying at Casa No Name so that says a lot. The staff are professional and very attentive of the needs of all guests. The entire facility from the rooms to the rooftop bar are well appointed and in excellent condition. I will stay again at Casa No Name!

Beautiful hotel in an ideal location. Stunning views from the rooftop, superb food and drinks, and the loveliest staff. Truly enjoyed our stay.

Hermoso, estuve ahí con mi familia visitando de Canadá y nos la pasamos muy bien, muchas áreas verdes y la alberca muy bien. El restaurante bueno.