Pontprennau Vacations from $1,042

Check in staff member was very unwelcoming, tried to claim that we may not be allowed into our booked room because the hotel "doesn't allow 3 adults into the same room", even though we booked the room for 3 adults and the hotel accepted our booking. 3 adults in our case were 2 parents and our child aged 18. I think that to try to deny admission (or more likely try to con us into paying for a second room) because our child is a few days over the age of 18, rather than below it (when he would be classed as a "child" rather than "adult) is preposterous. Anyway, there was nothing about this hotel "policy" on its website and our booking for 3 adults was accepted. In the end we were allowed into our room after the receptionist "phoned the manager" to ask if she can let us into our room but this is not the sort of welcome we would expect from any normal hotel. Additionally, she was generally sour, unpleasant and unhelpful. I had to go back to the reception later to ask for the password for their free wifi, because the receptionist didn't provide it. Though by the time I got back to the reception, there was a different receptionist there, who provided the password and was generally helpful and friendly.

Breakfast was great, room a good size. The hotel including restaurant and bar area is very pleasant and comfortable. Excellent value for money and very convenient location. I didn't appreciate having to pay £5 to leave my luggage for a few hours though after checking out. I would definitely stay there again.

Check in staff were welcoming, the bed linen was clean and fresh , as for the quality of the room below avaravge ,I dont think you could have supplied a cheaper more uncomfortable mattress if you tried. Based on all the the above and more i won't be returning.

The room was extremely hot although the heating didn't work. The window would not open. Only one member of staff on reception and the bar so we couldn't get a drink in happy hour as she was rushed. Also she was new. The food was expensive and not very good.