Puerta Suroeste Tours

Excellent hotel ! Central location

Very well-located hotel in the centre of all the action. Hotel room is very comfortable. Good sound-proofing and the gym is super nice! Breakfast buffet is amazing, they have a very diverse and extensive spread. Would definitely consider returning!

When staying in a large city with an infinite number of hotels to select from; finding a way to sort through the possibilities is critical. We have found Relais and Chateau properties to be welcoming, well-appointed and staffed with gracious, knowledgeable staff. Heritage Madrid provides a gold standard for the brand. The property is situated in a very accessible but quiet part of the city, the bedrooms, and bathrooms while not huge are very pretty with comfortable beds, pillows, and amenities. Breakfast is delicious and comes with multiple options for large and small appetites. The rooftop bar is made special with climbing roses and jasmine. A truly wonderful place for wine after a day of sightseeing. We have absolutely no negative feedback or even suggestions for better service at this property. THANK YOU to the Heritage Madrid and to Relais and Chateau for not disappointing.