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Grand Cosmos Resort Ruisui Hualien

5.0 star property
Suburban hotel with 3 restaurants and a full-service spa

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Photo gallery for Grand Cosmos Resort Ruisui Hualien

Property grounds - Grand Cosmos Resort Ruisui Hualien (Ruisui)
Lobby - Grand Cosmos Resort Ruisui Hualien (Ruisui)
Restaurant - Grand Cosmos Resort Ruisui Hualien (Ruisui)
Children's play area - outdoor - Grand Cosmos Resort Ruisui Hualien (Ruisui)
Royal Villa | Premium bedding, down comforters, pillowtop beds, free minibar - Grand Cosmos Resort Ruisui Hualien (Ruisui)
Grand Cosmos Resort Ruisui Hualien, near Ruisui Cinglian Temple, offers luxury with an indoor mineral hot spring and three on-site restaurants serving local flavors. Families enjoy the indoor pool, lazy river, and free WiFi, balancing relaxation with adventure.
VIP Access

Reviews

9.0 out of 10
Wonderful

Popular amenities

  • Pool
  • Bar
  • Spa
  • Breakfast included
  • Pet friendly
  • Gym

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Room options

Available filters for rooms
Showing 20 of 20 rooms

View all photos for Castle Superior Double Room

Castle Superior Double Room | Premium bedding, down comforters, pillowtop beds, free minibar

Castle Superior Double Room

10.0 out of 10
Exceptional
(2 reviews)

Highlights

Soundproofed
Air conditioning
Free cribs/infant beds
Refrigerator
Free minibar items
LCD TV
Pillow menu
Premium bedding
  • 538 sq ft
  • Resort view
  • Sleeps 3
  • 1 King Bed

View all photos for Castle Superior Twin Room

Castle Superior Twin Room | Premium bedding, down comforters, pillowtop beds, free minibar

Castle Superior Twin Room

10.0 out of 10
Exceptional
(2 reviews)

Highlights

Soundproofed
Air conditioning
Free cribs/infant beds
Refrigerator
Free minibar items
LCD TV
Pillow menu
Premium bedding
  • 538 sq ft
  • Resort view
  • Sleeps 3
  • 2 Large Twin Beds

View all photos for Castle Family Quad Room

Premium bedding, down comforters, pillowtop beds, free minibar

Castle Family Quad Room

Highlights

Soundproofed
Air conditioning
Free cribs/infant beds
Refrigerator
Free minibar items
LCD TV
Pillow menu
Premium bedding
  • 646 sq ft
  • Resort view
  • Sleeps 6
  • 2 King Beds

View all photos for Castle Family Suite

Castle Family Suite | Premium bedding, down comforters, pillowtop beds, free minibar

Castle Family Suite

Highlights

Soundproofed
Air conditioning
Free cribs/infant beds
Refrigerator
Free minibar items
LCD TV
Pillow menu
Blackout drapes/curtains
  • 1421 sq ft
  • 1 bedroom
  • Resort view
  • Sleeps 6
  • 2 King Beds and 1 Twin Bunk Bed

View all photos for Castle Deluxe suite

Castle Deluxe suite | Premium bedding, down comforters, pillowtop beds, free minibar

Castle Deluxe suite

Highlights

Soundproofed
Air conditioning
Free cribs/infant beds
Refrigerator
Free minibar items
LCD TV
Pillow menu
Blackout drapes/curtains
  • 1421 sq ft
  • 1 bedroom
  • Resort view
  • Sleeps 3
  • 1 King Bed

View all photos for Mansion Superior Double Room

Mansion Superior Double Room | Premium bedding, down comforters, pillowtop beds, free minibar

Mansion Superior Double Room

Highlights

Soundproofed
Air conditioning
Free cribs/infant beds
Refrigerator
Free minibar items
LCD TV
Pillow menu
Premium bedding
  • 431 sq ft
  • Resort view
  • Sleeps 3
  • 1 King Bed

View all photos for Mansion Deluxe Quad Room

Mansion Deluxe Quad Room | Premium bedding, down comforters, pillowtop beds, free minibar

Mansion Deluxe Quad Room

Highlights

Soundproofed
Air conditioning
Free cribs/infant beds
Refrigerator
Free minibar items
LCD TV
Pillow menu
Blackout drapes/curtains
  • 1001 sq ft
  • 1 bedroom
  • Resort view
  • Sleeps 6
  • 1 King Bed and 2 Twin Beds OR 2 King Beds

View all photos for Mansion Family Quad Room

Premium bedding, down comforters, pillowtop beds, free minibar

Mansion Family Quad Room

Highlights

Soundproofed
Air conditioning
Free cribs/infant beds
Refrigerator
Free minibar items
LCD TV
Pillow menu
Blackout drapes/curtains
  • 893 sq ft
  • 1 bedroom
  • Resort view
  • Sleeps 6
  • 2 King Beds

View all photos for Mansion Family Suite

Mansion Family Suite | Premium bedding, down comforters, pillowtop beds, free minibar

Mansion Family Suite

Highlights

Soundproofed
Air conditioning
Free cribs/infant beds
Refrigerator
Free minibar items
LCD TV
Pillow menu
Blackout drapes/curtains
  • 1066 sq ft
  • 2 bedrooms
  • Resort view
  • Sleeps 10
  • 4 King Beds

View all photos for Mansion Grand Deluxe Quad Room

Mansion Grand Deluxe Quad Room | Premium bedding, down comforters, pillowtop beds, free minibar

Mansion Grand Deluxe Quad Room

Highlights

Soundproofed
Air conditioning
Free cribs/infant beds
Refrigerator
Free minibar items
LCD TV
Pillow menu
Blackout drapes/curtains
  • 1001 sq ft
  • 2 bedrooms
  • Resort view
  • Sleeps 8
  • 3 King Beds

View all photos for Superior Villa

Superior Villa | Premium bedding, down comforters, pillowtop beds, free minibar

Superior Villa

Highlights

Yard
Soundproofed
Air conditioning
Free cribs/infant beds
Refrigerator
Free minibar items
LCD TV
Pillow menu
  • 893 sq ft
  • 1 bedroom
  • Resort view
  • Sleeps 6
  • 2 King Beds

View all photos for Deluxe Villa

Deluxe Villa | Premium bedding, down comforters, pillowtop beds, free minibar

Deluxe Villa

Highlights

Yard
Soundproofed
Air conditioning
Free cribs/infant beds
Refrigerator
Free minibar items
LCD TV
Pillow menu
  • 1776 sq ft
  • 2 bedrooms
  • Resort view
  • Sleeps 10
  • 4 King Beds

View all photos for Premier Villa

Premier Villa | Premium bedding, down comforters, pillowtop beds, free minibar

Premier Villa

Highlights

Yard
Soundproofed
Air conditioning
Free cribs/infant beds
Refrigerator
Free minibar items
LCD TV
Pillow menu
  • 3240 sq ft
  • 2 bedrooms
  • Resort view
  • Sleeps 8
  • 3 King Beds

View all photos for Royal Villa

Royal Villa | Premium bedding, down comforters, pillowtop beds, free minibar

Royal Villa

Highlights

Yard
Soundproofed
Air conditioning
Free cribs/infant beds
Kitchenette
Refrigerator
Free minibar items
LCD TV
  • 3240 sq ft
  • 3 bedrooms
  • Resort view
  • Sleeps 8
  • 3 King Beds

View all photos for Family Villa Quad Room

Premium bedding, down comforters, pillowtop beds, free minibar

Family Villa Quad Room

Highlights

Soundproofed
Air conditioning
Free cribs/infant beds
Refrigerator
Free minibar items
LCD TV
Pillow menu
Premium bedding
  • 570 sq ft
  • Resort view
  • Sleeps 6
  • 2 King Beds

View all photos for Family Villa Garden Room

Premium bedding, down comforters, pillowtop beds, free minibar

Family Villa Garden Room

Highlights

Soundproofed
Air conditioning
Free cribs/infant beds
Refrigerator
Free minibar items
LCD TV
Pillow menu
Premium bedding
  • 646 sq ft
  • Sleeps 6
  • 2 King Beds

View all photos for Pet Villa Quad Room

Pet Villa Quad Room | Premium bedding, down comforters, pillowtop beds, free minibar

Pet Villa Quad Room

Highlights

Soundproofed
Air conditioning
Free cribs/infant beds
Refrigerator
Free minibar items
LCD TV
Pillow menu
Premium bedding
  • 570 sq ft
  • Resort view
  • Sleeps 6
  • 2 King Beds

View all photos for Mansion Family Quad Room for 2 people

Premium bedding, down comforters, pillowtop beds, free minibar

Mansion Family Quad Room for 2 people

Highlights

Soundproofed
Air conditioning
Free cribs/infant beds
Refrigerator
Free minibar items
LCD TV
Pillow menu
Blackout drapes/curtains
  • 893 sq ft
  • 1 bedroom
  • Resort view
  • Sleeps 3
  • 2 King Beds

View all photos for Castle Family Quad for 2 people

Premium bedding, down comforters, pillowtop beds, free minibar

Castle Family Quad for 2 people

Highlights

Soundproofed
Air conditioning
Free cribs/infant beds
Refrigerator
Free minibar items
LCD TV
Pillow menu
Premium bedding
  • 646 sq ft
  • Resort view
  • Sleeps 3
  • 2 King Beds

View all photos for Family Villa Quad for 2 people

Premium bedding, down comforters, pillowtop beds, free minibar

Family Villa Quad for 2 people

Highlights

Soundproofed
Air conditioning
Free cribs/infant beds
Refrigerator
Free minibar items
LCD TV
Pillow menu
Premium bedding
  • 570 sq ft
  • Resort view
  • Sleeps 3
  • 2 King Beds
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About the neighborhood

Map
No.368, Sec. 2, Wenquan Rd., Ruisui, Hualien County, 97841

What's nearby

  • Ruisui Hot Spring - 5 min drive - 1.5 miles
  • Tropic of Cancer - 5 min drive - 1.7 miles
  • Ruisui Ranch - 6 min drive - 1.7 miles
  • Ruisui Cinglian Temple - 8 min drive - 3.2 miles
  • East Rift Valley National Scenic Area - 11 min drive - 4.8 miles

Getting around

  • Yuli Sanmin Station - 10 min drive

Restaurants

  • ‪涂媽媽肉粽 - ‬7 min drive
  • ‪巷子口餃子館 - ‬7 min drive
  • ‪華玉 - ‬7 min drive
  • ‪竹村日式料理 - ‬7 min drive
  • ‪緩慢咖啡 - ‬5 min drive

About this property

Grand Cosmos Resort Ruisui Hualien

Luxury family-friendly hotel near Ruisui Hot Spring
Located close to East Rift Valley National Scenic Area, Grand Cosmos Resort Ruisui Hualien provides a free breakfast buffet, free water park access, and an indoor mineral hot spring (onsen). For some rest and relaxation, visit the sauna or steam room, and indulge in a massage, hydrotherapy, or a facial. Be sure to enjoy a meal at any of the 3 on-site restaurants. Stay connected with free in-room WiFi, and guests can find other amenities such as a grocery/convenience store and a terrace.
Other perks include:
  • An indoor pool and a children's pool, along with a lazy river, a waterslide, and sun loungers
  • Free self parking
  • Free train station pick-up, free bicycle rentals, and hot springs on site
  • Express check-in, a computer station, and wedding services
  • Guest reviews speak well of the overall condition
Room features
All 198 rooms feature comforts such as premium bedding and pillow menus, in addition to thoughtful touches like air conditioning and free stocked minibars.
Other conveniences in all rooms include:
  • Pillowtop mattresses, down comforters, and free cribs/infant beds
  • Bidets, hair dryers, and shampoo
  • 49-inch LCD TVs with cable channels
  • Refrigerators, daily housekeeping, and desks

Similar properties

Exterior

The Silence Manor

  • Pool
  • Breakfast included
  • Parking included
  • Free WiFi
9.8 out of 10, Exceptional, 59 reviews
$97 nightly
The price is $102
Nov 4 - Nov 5
Total with taxes and fees
The Silence Manor

Property amenities

Internet

  • Available in all rooms: Free WiFi and wired internet
  • Available in some public areas: Free WiFi

Parking and transportation

  • Free train station pick-up and drop-off shuttle from 11:00 AM to 5:00 PM
  • Free self parking on site
  • Free RV/bus/truck parking on site
  • Limited onsite parking

Food and drink

  • Free buffet breakfast available daily 7:00 AM to 10:00 AM
  • 2 bars/lounges
  • 3 restaurants

Restaurants on site

  • Prime Ome
  • Prime One Bar
  • 城堡音樂酒吧
  • 美饌廣場
  • 芳泉百匯

Things to do

  • Arcade/game room
  • Billiards/pool table
  • Books
  • Children's pool
  • Free bicycle rentals
  • Free water park
  • Full-service spa
  • Games
  • Gym
  • Hot springs
  • Indoor pool
  • Karaoke
  • Lazy river
  • Library
  • Playground
  • Sauna
  • Shopping
  • Steam room
  • Table tennis
  • Waterslide

Family friendly

  • Arcade/game room
  • Children's games
  • Children's pool
  • Children's toys
  • Free water park access
  • Grocery/convenience store
  • In-room crib
  • In-room refrigerator
  • Indoor pool
  • Lazy river
  • Playground
  • Soundproofed rooms
  • Waterslide

Conveniences

  • 24-hour front desk
  • ATM
  • Gift shop/newsstand
  • Grocery/convenience store
  • Hair salon
  • Lockers
  • Luggage storage
  • Safe at front desk

Guest services

  • Concierge services
  • Housekeeping (daily)
  • Multilingual staff
  • Porter/bellhop
  • Tour and ticket assistance
  • Wedding services

Business services

  • 5 meeting rooms
  • Business center
  • Computer station
  • Conference center

Outdoors

  • Garden
  • Outdoor entertainment area
  • Outdoor furniture
  • Pool loungers
  • Pool umbrellas
  • Terrace

Full-service spa

  • 10 treatment rooms
  • Aromatherapy
  • Couples treatment rooms
  • Facials
  • Hot springs
  • Hydrotherapy
  • Manicures/pedicures
  • Public bath open from 7:00 AM - 10:00 PM
  • Public indoor mineral hot springs (onsen)
  • Thai massages

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Braille/raised signage
  • Elevator
  • Visual fire alarm
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible path to elevator
  • Wheelchair-accessible registration desk

More

  • Banquet hall
  • Built in 2018
  • No plastic soft drink bottles
  • No plastic water bottles
  • Reception hall
  • Reusable cups
  • Reusable tableware
  • Smoking not allowed

Room amenities

Bedroom

  • Blackout drapes
  • Down comforter
  • Free crib
  • Pillow menu
  • Pillowtop mattress
  • Premium bedding

Bathroom

  • Bathrobes
  • Bidet
  • Hair dryer
  • Shampoo
  • Toilet paper
  • Towels provided

Entertainment

  • 49-inch LCD TV with cable channels

Food and drink

  • Free bottled water
  • Free stocked minibar
  • Limited room service
  • Refrigerator

More

  • Air conditioning
  • Desk
  • Iron/ironing board on request
  • Safe
  • Soundproofed rooms

Policies

Check-in

Check-in start time: 3 PM; Check-in end time: midnight
Express check-in available
Minimum check-in age: 18

Check-out

Check-out before 11 AM

Special check-in instructions

This property offers transfers from the train station; to arrange pick-up, guests must contact the property 72 hours prior to arrival, using the contact information on the booking confirmation
The check-in location differs from the property location; go to: [Castle or Manor areas]
Front desk staff will greet guests on arrival at the property
This property doesn't offer after-hours check-in
For any questions, please contact the property using the information on the booking confirmation

Access methods

Staffed front desk

Pets

Pets stay free
Service animals are welcome, and are exempt from fees
Welcoming dogs only
1 total pets
Pets cannot be left unattended
Specific rooms only; pet-friendly rooms can be requested by contacting the property at the number on the booking confirmation

Children and extra beds

Children are welcome
1 child, up to the age of 2 years, can stay for free if using existing beds when occupying the parent or guardian's room
Rollaway/extra beds are not available
Free cribs are available on request at the property

Property payment types

Important information

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
Noise-free guestrooms cannot be guaranteed
This property does not provide disposable personal items, such as combs, loofahs, shavers, nail files, and shoe mitts
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
Property Registration Number 交觀業字第1508號

We should mention

Pool access available from 7:00 AM to 10:00 PM
Reservations are required for massage services and spa treatments; reservations can be made by contacting the property prior to arrival, using the contact information on the booking confirmation
Only registered guests are allowed in the guestrooms

Property is also known as

Grand Cosmos Resort Hualien
Grand Cosmos Ruisui Hualien
Grand Cosmos Hualien
Cosmos Ruisui Hualien Ruisui
Grand Cosmos Resort Ruisui Hualien Hotel
Grand Cosmos Resort Ruisui Hualien Ruisui
Grand Cosmos Resort Ruisui Hualien Hotel Ruisui

Frequently asked questions

Does Grand Cosmos Resort Ruisui Hualien have a pool?

Yes, this property has an indoor pool and a children's pool. Pool access is from 7:00 AM–10:00 PM.

How much does it cost to stay at Grand Cosmos Resort Ruisui Hualien?

As of Nov 1, 2025, prices found for a 1-night stay for 2 adults at Grand Cosmos Resort Ruisui Hualien on Nov 24, 2025 start from $316.49, excluding taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Is Grand Cosmos Resort Ruisui Hualien pet-friendly?

Yes, this property allows dogs (limit 1 total).

How much is parking at Grand Cosmos Resort Ruisui Hualien?

Self parking is free at this property.

What time is check-in at Grand Cosmos Resort Ruisui Hualien?

Check-in start time: 3 PM; Check-in end time: midnight. After-hours check-in is not available.

What time is check-out at Grand Cosmos Resort Ruisui Hualien?

Check-out is at 11 AM.

Where is Grand Cosmos Resort Ruisui Hualien located?

This family-friendly Ruisui hotel is located in the suburbs, 1.5 mi (2.3 km) from Ruisui Hot Spring, and within 12 mi (20 km) of East Rift Valley National Scenic Area and Fuyuan National Forest Recreation Area. Danongdafu Forest Park is 11.9 mi (19.2 km) away.

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Grand Cosmos Resort Ruisui Hualien Reviews

Reviews

9.0

Wonderful

Rating 10 - Excellent. 113 out of 194 reviews
Rating 8 - Good. 61 out of 194 reviews
Rating 6 - Okay. 11 out of 194 reviews
Rating 4 - Poor. 5 out of 194 reviews
Rating 2 - Terrible. 4 out of 194 reviews

9.2/10

Cleanliness

9.0/10

Staff & service

9.6/10

Amenities

9.2/10

Property conditions & facilities

9.0/10

Eco-friendliness

Reviews

10/10 Excellent

Chaoyung

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
設施豐富 適合各種年齡的小朋友 一次入住2晚很舒壓
Stayed 2 nights in Jul 2025

8/10 Good

Ching

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

優質飯店

房間空間大，泡湯池非常大及優 館內設施多、適合親子遊 主廚餐園現煮玉米、蛋、蔬菜優質 唯一建議早晚餐部分熱食、湯品加熱溫度不夠，希望改善
Stayed 2 nights in Feb 2025

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

接駁車調度不佳

晚餐buffet，房間有溫泉，Spa也很齊全，救生員人很友善。比較美中不足的是接駁車雖然預約了，實際上卻客滿了要等下一班，不知道預約講一大堆要幹嘛。
Stayed 2 nights in Jan 2025

10/10 Excellent

Ting Kin Kelvin

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
自助餐很有水準！ 很讚！
Stayed 1 night in Oct 2024

10/10 Excellent

Ching

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
瑞穗環境悠哉、是個放鬆好去處 旅館設施齊備、房間內泡湯池大、清潔程度優
Stayed 2 nights in Feb 2024

10/10 Excellent

KWAI CHI

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

酒店特別的設施

家庭旅行加上有小朋友，是一間很好的選擇，酒店內的設施合一家大小。我個人比較喜歡有一個市集在酒店內給客人選擇自己喜歡的物品。
Stayed 1 night in Jan 2024

6/10 Okay

CHANG MAO

Liked: Cleanliness, property conditions & facilities, room comfort
Disliked: Staff & service
入住時，感覺不錯唯一敗筆就是退房時服務很差，因為是入住莊園離上下行李地方算遠，結果讓我們在外面苦等冷風收收，行李車也沒來在外面吃冷風吃的10幾分鐘，最後還是自己推著行李到大門口何其可惡，下次不會來了
Stayed 1 night in Jan 2024

10/10 Excellent

Tzu Ling

Liked: Amenities, property conditions & facilities
沒有、很好
Stayed 1 night in Sep 2023

10/10 Excellent

春縈

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
設施可再延長使用時間
Stayed 2 nights in Jul 2023

10/10 Excellent

Wanda

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
A relaxing and full service resort
Stayed 3 nights in Apr 2023

8/10 Good

SHUHUNG

Liked: Cleanliness, amenities, property conditions & facilities
ㄧ應健全的住宿，可惜就設施的維持稍微差了些

4/10 Poor

Hsiu-yi

Disliked: Staff & service, property conditions & facilities, room comfort
沒有想像中好
Stayed 1 night in Jul 2022

10/10 Excellent

Aidan

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
房間內非常潮濕 希望可以房內裝一台除濕機
Stayed 1 night in Jun 2022

8/10 Good

SHIHHENG

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
跟兒子女兒一起玩的非常開心，也很適合疫情下不出門待在房內或館內用設施的防疫之旅。雙人床如果可以再舒服一點會更好，方方面面都不錯，等特價再去玩～
Stayed 2 nights in May 2022

6/10 Okay

Lin

Disliked: Cleanliness
公設種類多，拍照好地方。 室內外玩水spa很棒。親子同遊很適合。 但備品不是很好，房間清潔小地方有灰塵，需改善。
Stayed 2 nights in Dec 2021

10/10 Excellent

Verified traveler

Liked: Cleanliness, property conditions & facilities, room comfort

超棒的住宿體驗

服務非常周到，設施也非常的多，非常的貼心會想再來住一次。
Stayed 1 night in Nov 2021

8/10 Good

IMIN

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
這次住了2晚，餐廳的部分真的很棒，不管是菜色或味道，另外這次住寵物房，飯店還有提供寵物食品和用品，真的很貼心，服務真的很棒。 美中不足的是因為疫情有些設施不開放，例如三溫暖等，一直都待在飯店，設施都玩過好幾輪反而有點無聊，建議可以利用週邊景點來個腳踏車導覧。
Stayed 1 night in Oct 2021

10/10 Excellent

Yachi

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

ㄧ點點的美中不足

瑞穗溫泉的五星級飯店，來拜訪客戶，順便安排兩天的親子四人房型住宿行程，飯店服務非常的好，裝潢的設備及整體環境很像到了外國城堡景點，天氣非常好，美中不足的也許是疫情的關係，兩個晚餐和早餐的菜色都沒有太大的變化，所以若是有機會再來入住，希望飯店的餐飲部份可以再多變化，或是特色料理。
Stayed 2 nights in Sep 2021

10/10 Excellent

Yu-Fang

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

整體住宿體驗不錯，只是價格略高

住宿體驗不錯，環境也很好，幾點小缺點：check in花費時間太久，很多設施都有營業時間但是沒有紙本或電子的介紹，導致都要用記憶的，另外這麼貴的飯店但是11點check out也是硬傷。
Stayed 1 night in Apr 2021

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

希望寵物友善部分再調整

這次入住的是親子寵物房，住宿環境很好，只是在餐廳用餐時，寵物規定要放在大廳的櫃台，而且住房前的說明，並沒有寫"必須"(不是放在餐廳的櫃台;而且在城堡區時，還被放在一間無人的房間裡，這樣不是沒有人在看管嗎?讓人不放心)。如果飯店有設計寵物可進房入住，就應該要安排主人用餐時，也可將寵物放入提袋或提籠，放在主人旁邊，我們為什麼會選擇"寵物進房的房型"?目的就是希望可以都在一起。我們也入住過其他有接受寵物進房入住的飯店，會安排有攜帶寵物住客的用餐區。希望飯店可以針對此點作適當的調整，才不會讓客人覺得因此被排擠。
Stayed 1 night in Jan 2021

10/10 Excellent

Sihyu

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
房間有一個大客廳，媽媽們入住的非常開心～❤️
Stayed 1 night in Sep 2020

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
住宿環境不錯，早餐也菜色不錯，但以五星級飯店來說，一泊二食的自助晚餐就遜了...海鮮(烤魚、炒蝦、炒蜆)都不太新鮮！肉類選擇也稍嫌不多...水果(西瓜、哈密瓜、芭樂)大多不甜... 每晚一萬元以上一泊二食的優惠價位，本以為住客都有一定水平，但不知為何住宿三天兩夜期間~團客很多，且水準不高，用餐時間都像市場般嘈雜，而散客需要排隊入餐廳，團客只要吆喝一聲，可以全部一起直接入場、並坐在餐檯主菜附近的位置 。 正值防疫期間，但取餐時並未要求戴口罩，有些大人小孩一邊咳嗽一邊趴趴走取餐，令人十分擔心！ 希望飯店在薄利多銷的同時，也要注意兼顧星級水準，以免對注重品質的住客產生排擠效應！
Stayed 2 nights in Sep 2020

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
城堡外型很吸引人，房間內部有個人溫泉池，飯店設施很多很不錯。
Stayed 1 night in Sep 2020

10/10 Excellent

shih-hao

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

讚！

讚！環境好 接送服務也好 晚餐可以加點炒蔬菜，自己燙有點久
Stayed 2 nights in Sep 2020

6/10 Okay

Kelvin

Disliked: Property conditions & facilities

這種經驗 一次就夠了。

整體而言 建築很漂亮/房間很大之外, 其他都是一般般, 沒有很大的亮點。遊憩設施 玩水算多樣也OK, 小朋友玩很不錯, 其他能玩的並不多, 也不像廣告那麼多樣, 好玩。比較糟糕的是 餐點, 真的不像這價位飯店該有的水準, 早餐更是悲劇, 跟商旅差不多。總之, 這種經驗 一次就夠了。
Stayed 1 night in Aug 2020