Rustavi Vacations from $515

Location is convenient. Walking distance to lot of restaurants.

Great

My recent stay was highly frustrating, largely due to unfocused front desk staff and poor customer service. The receptionists made multiple careless errors, starting with issuing a defective room key that required an immediate trip back to the desk to fix. Later, a receptionist incorrectly validated my parking ticket, forcing me to walk all the way back from the garage and wait for her to finish a phone call just to correct her admitted mistake. The poor service extended to the rest of the hotel; I requested towels for my room, and they never arrived. The room itself was equally disappointing, featuring an extremely small and inconvenient toilet and shower layout. To top it off, management refused a simple 2:00 PM late checkout request, capping it at 1:00 PM—a surprising lack of flexibility compared to the standard courtesy provided at almost every other hotel I visit. Overall, an incredibly disorganized and inconvenient experience.

Great location and staff, but a persistent damp odor ruined the stay. ​Pros: ​Superb location in Tbilisi, making it very easy to get around. ​The staff was friendly, polite, and helpful. ​Visually, the room appeared clean upon arrival. ​Cons: ​Persistent damp/musty odor throughout the room that lingered all night, even with the window open. ​The smell unfortunately transferred to my clothing overnight, making for an uncomfortable sensory experience. ​Bottom Line: This has the potential to be a very good hotel given the staff and location, but the dampness issue needs serious attention from management for rooms to be truly comfortable.