8.8/10 Excellent! (1,002 reviews)
Exceptional Five Star Experience at Aloft London Excel
I recently had the pleasure of returning to this fantastic hotel, and once again, the level of hospitality was nothing short of world class. From start to finish, the team went above and beyond to ensure a seamless and comfortable stay.
The service here is truly five star, defined by a genuine warmth that is rare to find. I want to extend a special thank you to the operational manager, Alexandros Tsarnas, for maintaining such high standards across the property. It is clear that excellence is a priority here.
Outstanding Staff Recognition
A few individuals made my stay particularly memorable:
Anuska (Receptionist): She is an absolute credit to the hotel. Anuska is incredibly good at her job, always smiling and radiating a positive energy that makes you feel instantly welcome.
Sagar Singh (Duty Manager): I am immensely grateful to Sagar for his incredible kindness and professional touch. He handled my room allocation with great care and was generous enough to grant a late check out until 16:00, which made a huge difference to my trip.
The attention to detail and the willingness to look after guests is what sets this hotel apart. Whether you are visiting for business or leisure, the team ensures you are well taken care of. I have already begun sharing my positive experiences with others, and I will certainly be back. Thank you for making my stay so special.
Reviewed on Apr 10, 2026
