I am requesting a full refund for my recent stay. From the moment we arrived, our trip was riddled with issues. The house was dark, and freezing. There were no instructions anywhere for operation of heaters or thermostats. There was also no firewood to attempt to heat the home. We located space heaters throughout the house that we turned on, and immediately went to the store to purchase firewood so our children were somewhat comfortable. The poor design of the chimney and flue just resulted in smoke filtering through the house which took over a day to dissipate. Within 2 hours of arriving, an upstairs toilet was flushed and water poured over the bowl, ran into the next room, and dumped through the floor to the dining room in the lower level. We used the few towels in the home to sop up the toilet water. We then proceeded to wash the towels to find there was no laundry detergent. So that resulted in a second trip to the store which would later prove to be pointless because after 3 hours of running the dryer, the towels still did not dry. We also called to ask for help and none was provided. It was not until 3pm the following day were we provided with a plumber and fresh towels so we coukdnt shower that morning. We opted to leave the house as much as possible to spare everyone the embarrassment of the home we decided to rent for our family holiday. After a solid day and a half, the heat finally started to pick up. We could not get the wall heater in the upstairs bedroom to work, but in opening it, found a dead rat. I’m certain this is not sanitary, and potentially toxic. To top all of this off, without any warnings in an apparent child-friendly home, my son burned his foot on the hallway floor vent - a severe burn that sent him screaming and left him with undeniable burn scars. This house needs significant improvements to be rentable. I am not seeking medical damages and not pursuing any type of legal action at this time, but am requesting a full refund. I have photos of some of the issues we encountered including my sons foot, the dead rat, and the toilet water on the dining room floor and bathroom. I look forward to your prompt response.