Telaga Lake Tours

The best part of this property is the kids area/pool/activities. I felt they really catered well to families. I also appreciated their housekeeping team - room was always cleaned and serviced when we were out in the morning. We also loved the breakfast buffet - great value for the price.

The room was not so good like years ago The breakfast was good

The property itself is definitely a grand 5 stars hotel. The food during breakfast is absolutely excellent. However, I wouldn’t call the services 5 stars. I can tell right away that the facility is understaffed when i checked in on Feb 3rd. Everything is so slow. First day breakfast, no one checked us in. We accidentally took someone else’s table while they were looking around. Coffee was coming in super slow towards the end of our breakfast. Our key didn’t work on the second day, there was only 2 staffs at the reception while it was during check in hours. Hence, my key wasn’t fixed right away. It took awhile for them to find another staff and fix the key while i was holding my toddler. On the last day Feb 7th however, it seems that the superintendent was there (he was a white guy wearing batik). So everything was working out better around the hotel. Needless to say, it is not worth the amount of money you pay for one night. The hotel i stayed at which is Trans Luxury was better than this hotel.