2/10 Terrible
Leedene B.
11 jul. 2025
No le gustó: Limpieza
July 2025
Location was great, conveniently near most wineries and about 10 minutes away to Old Town. However, the landscaping needs a lot of help. Overgrown weeds (huge dead ugly plant near pool chairs needs removal), trash, and old, unusable pool toys near the pool was an eye soar. Large portions of dead grass all over the property, spider webs that literally wrap around trees. Pool has black algae at the water line and numerous broken tiles around the spa surface (leaving a sharp, dangerous place where you would place your arms). Misplaced tiles were left on the pool deck. Pool waterfall does not work. When asked for help with this, it was unclear if they were able to get it to work. We started sweeping the house as soon we got there. Carpet on stairs do not get cleaned and needs replacement. The courtyard had black algae due to water puddles that we also had to scrub clean in order to use the table. Outside built-in grill did not work, but another one was provided. Staff offered to send a cleaning crew, but we didn’t want to have to plan our whole day around this. I sent photos to them so they can consult with the landscapers/ cleaners for improvement.Bedding/towels, bathrooms, toilets were clean. A/C worked great. One stove burner would not light.It’s unfortunate to have experienced so many issues with such a beautiful estate. Hopefully these things will improve, as there is so much potential here. Owners/managers seem to have just let it go.
Leedene B.
Se hospedó 4 noches en julio de 2025
