Keele University Tours

The staff were very friendly and the room spacious. Some people might not like that the bedroom window is onto the corridor so Jo natural light. The coffee supplied in the room is in a bag and the cups very small. No hools for towels or coats and could do with more attention to detail when cleaning - fridge grubby and the bathroom needs attention. Lighting isn’t great if you want to read and the sofa not very comfy . We stayed in a premium room This time and only difference was it was bigger. Same furniture layout as a standard room. Otherwise this is a reasonable priced, great location. Woudl stay again.

At the time of writing the review I hadnt had breakfast. The rooms are modern and very clean. I thought the bed & pillow were hard but everyone is different. The coffee machine was tempremental, maybe put more coffee& tea bags so we can use the good old traditional kettle.

A delightfully quirky hotel with some wonderful touches - such as the filtered water on each floor. Very friendly and helpful staff. However, check-in experience was quite overwhelming - loud background music and general hubbub made receiving a lot of information unclear. Although notified about the deposit (£50) beforehand, I feel the service charge could have been made clearer - a quicker method of returning the deposit to those staying would also be appreciated (rather than waiting a week for the bank to accept that the transaction won't be claimed). The room itself was clean and I liked the "treehouse" aesthetic. Lots of comfy cushions and pillows, and a well-provisioned bathroom. The coffee bags, rather than instant coffee, were also much appreciated! Only nitpicky things to point out: A slightly confusing lightswitch situation, where I plunged myself into darkness, or kept turning on lights that I didn't want to. Some signposting of where to find the pulley to operate the blinds would also have been helpful. Despite being on the fifth floor, I found the noise at night to be noticeable - lots of shouting and beeping of horns. This is to be expected, to some extent, at a city centre hotel - but the windows could have been better insulated! Overall, however, this was a lovely stay.