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Protur Naisa Palma Hotel

4.0 star property
An urban retreat in Palma de Mallorca where attentive staff create a relaxing atmosphere, from cooling swims to pampering wellness treatments

Choose dates to view prices

Protur Naisa Palma Hotel offers a peaceful escape in bustling Palma de Mallorca. Enjoy drinks at the poolside bar or city views from the rooftop terrace. The spa provides body scrubs and manicures/pedicures, while the library offers books for quiet relaxation.

Reviews

9.4 out of 10
Exceptional

Popular amenities

  • Free WiFi
  • Restaurant
  • Air conditioning
  • Gym

Room options

Available filters for rooms
Showing 3 of 3 rooms

View all photos for Double or Twin Room

A hotel room with a large bed, a desk with a chair, a TV, a bathroom with a mirror, and a wardrobe.

Double or Twin Room

8.8 out of 10
Excellent
(51 reviews)
  • 237 sq ft
  • 1 bedroom
  • Sleeps 3
  • 1 Double Bed OR 2 Twin Beds

View all photos for Double or Twin Room (1 Adult + 1 Child)

A hotel room with a large bed, a desk with a chair, a TV, a bathroom with a mirror, and a wardrobe.

Double or Twin Room (1 Adult + 1 Child)

  • 1 bedroom
  • Sleeps 2
  • 1 Double Bed OR 2 Twin Beds

View all photos for Double Room Single Use

A hotel room with a large bed, a desk with a chair, a TV, a bathroom with a mirror, and a wardrobe.

Double Room Single Use

10.0 out of 10
Exceptional
(2 reviews)
  • 1 bedroom
  • Sleeps 1
  • 1 Double Bed OR 2 Twin Beds

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About the neighborhood

Located on the boardwalk/promenade, Protur Naisa Palma Hotel is in El Camp d'en Serralta neighborhood and is connected to the convention center. Plaza Espana and Cathedral of Santa Maria of Palma are notable landmarks, and the area's natural beauty can be seen at Cala Mayor Beach and Playa de Palma. Centre Cultural La Misericòrdia and Katmandu Park are also worth visiting. Visit our Palma de Mallorca travel guide
Map
Carrer de Simó Ballester 6, Palma de Mallorca, Illes Balears, 07011

What's nearby

  • Spain Majorca, old town city center Palma, view of the alley Passeig de la Rambla.; Shutterstock ID 600436607
    La Rambla
    6 min walk - 0.4 miles
  • Paseo Maritimo
    Paseo Maritimo
    9 min walk - 0.5 miles
  • Plaza Mayor de Palma
    Plaza Mayor de Palma
    12 min walk - 0.7 miles
  • Spain Palma de Majorca historic city center panorama view
    Plaza Espana
    12 min walk - 0.7 miles
  • Cathedral of Santa Maria of Palma
    Cathedral of Santa Maria of Palma
    12 min walk - 0.7 miles

Getting around

  • Marratxi Poligon Station
    10 min drive
  • Intermodal Station
    16 min walk
  • Palma de Mallorca Airport (PMI)
    19 min drive

Restaurants

  • Jaime 3 Food & Drinks
    4 min walk
  • Menut Cafe
    4 min walk
  • La Consentida
    1 min walk
  • Block House
    4 min walk
  • Chapeau 1987
    3 min walk

About this property

Protur Naisa Palma Hotel

  • Upscale hotel near Cathedral of Santa Maria of Palma
  • Close to Plaza Mayor de Palma and Plaza Espana, Protur Naisa Palma Hotel provides a poolside bar, a rooftop terrace, and a coffee shop/cafe. Indulge in a body wrap, a massage, and a manicure/pedicure at the onsite spa. Free in-room WiFi is available to all guests, along with a library and laundry facilities.
  • Other perks at this hotel include:
    • An indoor pool and an outdoor pool, along with sun loungers
    • Full breakfast (surcharge), bike rentals, and self parking (surcharge)
    • A roundtrip airport shuttle (surcharge), express check-out, and express check-in
    • A front-desk safe, multilingual staff, and a banquet hall
    • Guest reviews speak highly of the helpful staff and first-rate property condition
  • Room features
  • All 99 rooms have comforts such as premium bedding and air conditioning, in addition to thoughtful touches like free WiFi and safes.
  • More amenities include:
    • Showers, free toiletries, and hair dryers
    • Heating, daily housekeeping, and desks

Awards and affiliations

  • Eco-Certified Property
  • This property participates in Ecostars, a program that measures the property's impact on one or more of the following: environment, community, cultural-heritage, the local economy.

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Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi and wired internet

Parking and transportation

  • 24-hour roundtrip airport shuttle (surcharge)
  • Self parking on site (EUR 18 per night)
  • Limited onsite self parking

Food and drink

  • Daily full breakfast available 7:30 AM to 11:00 AM for a fee: EUR 14 for adults and EUR 14 for children
  • A bar/lounge
  • A coffee shop/cafe
  • A poolside bar
  • A restaurant
  • Snack bar/deli

Things to do

  • Bicycle rentals
  • Full-service spa
  • Health club
  • Indoor pool
  • Library
  • Outdoor pool
  • Sauna
  • Steam room

Family friendly

  • Indoor pool
  • Laundry facilities
  • Outdoor pool
  • Snack bar/deli
  • Soundproofed rooms

Conveniences

  • 24-hour front desk
  • Laundry facilities
  • Luggage storage
  • Newspapers in lobby
  • Safe at front desk
  • Vending machine

Guest services

  • Concierge services
  • Housekeeping (daily)
  • Multilingual staff
  • Tour and ticket assistance

Business services

  • 2 meeting rooms
  • Conference center (2,153 square feet of space)

Outdoors

  • On the boardwalk/promenade
  • Picnic area
  • Pool loungers
  • Rooftop terrace

Full-service spa

  • Body scrubs
  • Body wraps
  • Facials
  • Manicures/pedicures
  • Massage

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Elevator
  • Grab bar near toilet
  • Low-height counter and sink
  • Raised toilet seat
  • Wheelchair accessibility
  • Wheelchair accessible (may have limitations)

More

  • 6 floors
  • Banquet hall
  • Beaux Arts architecture
  • Built in 2018
  • Designated smoking areas

Room amenities

Bedroom

  • Blackout drapes
  • Down comforter
  • Premium bedding

Bathroom

  • Bathrobes
  • Free toiletries
  • Hair dryer
  • Shower
  • Slippers
  • Towels provided

Entertainment

  • Smart TV

More

  • Air conditioning
  • Connecting rooms available
  • Desk
  • Heating
  • Phone
  • Safe
  • Soundproofed rooms

Policies

Check-in

Check-in time starts at 2:00 PM

Express check-in available

Minimum check-in age: 18

Check-out

Check-out before 11:00 AM

Express check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property

Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

Pets not allowed

Children and extra beds

Children are welcome

Rollaway/extra beds are not available

Property payment types

Important information

Fees

You'll be asked to pay the following charges at the property. Fees may include applicable taxes:

  • A tax is imposed by the local government and will be collected at the property. The tax is reduced by 50% after the 8th night of stay and children under 16 years of age are exempt. Other exemptions and reductions may apply. For more details, please contact the property using the information on the reservation confirmation received after booking.
  • A tax is imposed by the city: From 1 November - 30 April, EUR 0.83 per person, per night , up to 9 nights, and EUR 0.41 thereafter. This tax does not apply to children under 16 years of age.
  • A tax is imposed by the city: From 1 May - 31 October, EUR 3.30 per person, per night, up to 9 nights, and EUR 1.65 thereafter. This tax does not apply to children under 16 years of age.

We have included all charges provided to us by the property.

Optional extras

  • Fee for full breakfast: approximately EUR 14 for adults and EUR 14 for children
  • Self parking fee: EUR 18 per night

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards and cash
Cashless transactions are available
Safety features at this property include a carbon monoxide detector, a fire extinguisher, a smoke detector, and a security system

We should mention

Cash transactions at this property cannot exceed EUR 1000, due to national regulations; for further details, please contact the property using information in the booking confirmation
Reservations are required for massage services and spa treatments; reservations can be made by contacting the property prior to arrival, using the contact information on the booking confirmation
The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation

Frequently asked questions

Does Protur Naisa Palma Hotel have a pool?

Yes, this property has an indoor pool and an outdoor pool.

How much does it cost to stay at Protur Naisa Palma Hotel?

As of May 17, 2026, prices found for a 1-night stay for 2 adults at Protur Naisa Palma Hotel on Jun 14, 2026 start from $274, including taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Is Protur Naisa Palma Hotel pet-friendly?

No, pets are not allowed at this property.

How much is parking?

Self parking is available for EUR 18 per night. Limited spots are available.

What time is check-in at Protur Naisa Palma Hotel?

Check-in begins at 2:00 PM.

What time is check-out at Protur Naisa Palma Hotel?

Check-out is at 11:00 AM.

Does Protur Naisa Palma Hotel provide a shuttle to the airport?

Yes, there's an airport shuttle.

Where is Protur Naisa Palma Hotel located?

Located in El Camp d'en Serralta, this spa hotel is within a 15-minute walk of La Rambla, Plaza Espana, and Plaza Mayor de Palma. Port of Palma de Mallorca and Cathedral of Santa Maria of Palma are also within 3 mi (5 km). Intermodal Station is 16 minutes by foot and Jacint Verdaguer Station is 24 minutes.

Can I cancel my reservation for free and receive a full refund?

Yes, this property offers free cancellation on select room rates, because flexibility matters! Please refer to the property cancellation policy on our site for more details about any exclusions or requirements.

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Reviews

Protur Naisa Palma Hotel Reviews

9.4

Exceptional

9.6

Cleanliness

9.0

Location

9.4

Staff & service

9.6

Property conditions & facilities
Rating 10 - Excellent. 494 out of 667 reviews
Rating 8 - Good. 136 out of 667 reviews
Rating 6 - Okay. 23 out of 667 reviews
Rating 4 - Poor. 8 out of 667 reviews
Rating 2 - Terrible. 6 out of 667 reviews

Reviews

Verified

10/10 Excellent

Daniel

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean modern hotel in a great location a short walk from the centre. Friendly staff (thanks especially to Oscar), good buffet and quiet rooms. Can’t really fault it at all, lovely stay.
Stayed 3 nights in Apr 2026
Verified

10/10 Excellent

Karsten

Liked: Cleanliness, staff & service, amenities
Excellent hotel with a great location and superb breakfast.
Stayed 4 nights in Nov 2025
Verified

10/10 Excellent

Rosa

Liked: Cleanliness, amenities, property conditions & facilities
Rooms were clean, staff very friendly, centrally located, we walked everywhere. Would stay here agin.
Stayed 4 nights in Feb 2026
Verified

10/10 Excellent

Andreas

Liked: Cleanliness, staff & service, amenities
Nice pool, good food
Stayed 4 nights in Jan 2026
Verified

10/10 Excellent

Patrícia

Liked: Cleanliness, amenities, property conditions & facilities
Beautiful hotel with spotless rooms, friendly service and delicious food.
Stayed 5 nights in Nov 2025
Verified

10/10 Excellent

Anne

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Fabulous stay, very clean, spacious hotel and room, nice pool facilities, great breakfast. Central location, airport bus stop close by. Would definitely stay again and recommend.
Stayed 4 nights in Oct 2025
Verified

10/10 Excellent

Zara

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff really made our stay wonderful. We asked if we could connect our Netflix to the tv but they informed us that the casting ability wasn’t working at the moment. They provided us with a laptop and HDMI cable to still enjoy the programs we wanted. All the staff were kind to us and always happy to help with any situation. Would love to come back again ☺️
Stayed 3 nights in Mar 2026
Verified

10/10 Excellent

Rebecca

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Clean room and wonderful service with amazing tips to go around the area. Great breakfast
Stayed 3 nights in Sep 2025
Verified

10/10 Excellent

Jan

Liked: Cleanliness, staff & service, property conditions & facilities
Everything was great, one of the nicest hotel experiences I had and we felt like home very quickly. Very pleasant staff! We will come back
Stayed 3 nights in Nov 2025
Verified

10/10 Excellent

Robert

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great service, good location, cool roof top pool!
Stayed 1 night in Jun 2025
Verified

10/10 Excellent

Lesley

Superb hotel, breakfast good, staff lovely. Will definitely stay again
Stayed 4 nights in Nov 2023
Verified

10/10 Excellent

Helen

Liked: Cleanliness, staff & service, property conditions & facilities
The staff was very helpful, especially helping me with a rental car. The breakfast was very complete, but I expected higher quality. My breakfast comparison was a hotel in Madrid which cost about the same per night.
Stayed 1 night in Oct 2025
Verified

10/10 Excellent

Marie

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Hidden Gem

This place is a hidden gem. The staff is friendly, the room super modern and clean and quiet.
Stayed 3 nights in May 2025
Verified

10/10 Excellent

Stephen

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great central location
Stayed 7 nights in Oct 2023
Verified

8/10 Good

Ed

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great hotel, with a friendly knowledgeable staff, in a nice location right outside the old town. Safe neighborhood right next to Palma Police Station. Nice rooftop pool and lounge. Clean with well layed out rooms. Limited parking in the garage, but street parking available. We enjoyed our Saturday!
Stayed 4 nights in Sep 2025
Verified

10/10 Excellent

Noriko

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
spacious and cozy room, quiet area, near the bus stop
Stayed 4 nights in Dec 2024
Verified

10/10 Excellent

ARKADIUSZ

Top Hotel in Palma

Great hotel, fantastic breakfast, very nice and clean rooms, staf vwry frendly
Stayed 3 nights in Nov 2023
Verified

10/10 Excellent

Cara

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
We absolutely loved our stay at Protur Naisa in Palma. The hotel is very chic, comfortable, clean and the staff were all very friendly. We especially loved the rooftop pool! Breakfast was great and we had some snacks/drinks at the pool which were also really nice. Would highly recommend to others and if would happily return!
Stayed 4 nights in May 2025
Verified

10/10 Excellent

rosa-maria

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
It was a very clean and beautiful place service was amazing. They were always there to help when we needed and the location was ideal to walk around Palma.
Stayed 3 nights in Jul 2024
Verified

10/10 Excellent

Alexis

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful hotel, amazing pools (inside and outside), fantastic area close to everything. The staff were very friendly. I would stay at this hotel again.
Stayed 2 nights in Oct 2023
Verified

10/10 Excellent

Scott

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great location and wonderful staff. Lovely rooftop pool.
Stayed 2 nights in May 2024
Verified

10/10 Excellent

Ramona

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It is a modern hotel located within walking distance to shops and dining places. Very clean and the staff is friendly. We enjoyed the sauna and the interior pool.
Stayed 3 nights in Oct 2024
Verified

10/10 Excellent

Gareth

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Perfect Protur Palma!

Fantastic hotel, great location and food and drink was not only high quality but also great value
Stayed 3 nights in Jun 2024
Verified

10/10 Excellent

Davida

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This hotel is perfectly located, trendy, clean and has great food! 10/10 experience!
Stayed 3 nights in Jun 2024
Verified

10/10 Excellent

Alina

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Really nice hotel - very modern, bright and clean. Great pool with many sun beds. Good and large breakfast. Quick walk to the Main Street / attractions.
Stayed 3 nights in Sep 2023