Staff was particularly helpful with the Internet ESTA problem. I like results not someone saying I'm sorry. Thank you!
United transfer for conneting flight poorly organized and roo long lines
Susan Webster is an extremely valued employee you have she helped me get my mom who is very sick and traveling alone from Milano to Newark helped fix a discrepancy and stayed on the phone with me until my mom checked in . What a wonderful employee you have United it’s because of Susan Webster from Utah that I will only travel United .Thank you so much Susan for your wonderful customer this morning.
I have never gotten a seat upgrade ever would be a nice occasion for any customer once in their life
Staff should be more accomodating if there are many empty seats on plane. I asked a steward to change to window seat and he told me they were blocked out. Much later other passengers anyway seated themselves in those seats.
I did not get my special meal. The equipment was changed repeatedly. I traveled with a minor and was supposed to sit next to her, her first overseas flight, but three times I had to get it corrected. Get to the gate and IT IS STILL WRONG!
The whole flight crew was great espedcially Pilots!!! They greeted us while I waititss to board and stood outside to shake hands and send us off when we landed. Very personable!
good flight without turbulence. Thank the pilot.
Overall, a very comfortable flight. The service was perhaps a bit better on the flight to Milan. Also, my seat only partially able to recline.
|Origin Airport||Malpensa Intl.|
|Destination Airport||Liberty Intl.|
|Airlines Serving||Aer Lingus, Air Canada, Air France, American Airlines, Austrian Airlines, British Airways, Brussels Airlines, Delta, Icelandair, KLM, LOT-Polish Airlines, Lufthansa, SAS, Swiss International Air Lines, TAP Portugal, Turkish Airlines, United, Virgin Atlantic|