欧洲探寻历史的假期

Good service. Convenient location.

staff are friendly but not professional. no wifi in the room. very small room but good and cozy public area

I have stayed at this hotel for the second time now, and I must say that they are situated in a prime location just behind the Presidential Palace. The surroundings are stunning, and safety is never a concern. However, the reason I am writing this review is because of the exceptional service I received from the hotel staff. During my recent visit, I left my handbag at the restaurant, which contained my ID and cash. I was extremely worried about the consequences of losing it, but the staff went above and beyond to locate it for me. Their level of professionalism and responsibility towards their guests is truly commendable, and I am grateful for their efforts. I highly recommend this hotel!

很好. 唯一是辦理登記入住時,要等上了一小時,才可取房間.雖然職員給我們增了飲品,都是有些不滿.正當可以取房後發現給錯了房間.由於我們訂的是雙床房,她們給了我們king size bed 房間,我的伴侣極之不開心再到前台與她們理論後才安排雙床房給回我們.在這裏確有不開心的. 對於一間極吸引力的酒店,在這裏安排實在有的錯失,應加留意.因為客人在訂酒店時已指明是雙床房為何不能安排而導致錯失,需要改善. 酒店的運作應該是知道,每天入住的旅客是訂了什麼的房間,而作出安排.而不是隨便給了房間給旅客就算了。除非旅客沒有指明那種房間.才可接受的.

I have stayed at this hotel for the second time now, and I must say that they are situated in a prime location just behind the Presidential Palace. The surroundings are stunning, and safety is never a concern. However, the reason I am writing this review is because of the exceptional service I received from the hotel staff. During my recent visit, I left my handbag at the restaurant, which contained my ID and cash. I was extremely worried about the consequences of losing it, but the staff went above and beyond to locate it for me. Their level of professionalism and responsibility towards their guests is truly commendable, and I am grateful for their efforts. I highly recommend this hotel!

1. 第一天由維也納到布拉格時間已經晚了，當在櫃檯check in 時，飯店告知沒有房間，另外已在別處安排飯店所屬的公寓先居住一晚，雖然公寓空間大些、舒適度也有些，但因沒有事先告知，心裏感覺不是很👌。 2. 飯店沒有提供熱水店壺，無法有熱水可使用，令人感到十分不便利。