Yarra Valley and Dandenong Ranges Pet-friendly Vacations

When we first walked in it seemed lovely. But there are a few things that definitely need your attention. The ensuite bathroom was a disaster. The toilet continually filled up 24 hours a day...there was black hair all over the floor , there was mould in the shower, the right hand sink wouldn't drain so we didn't use it at all and the smell coming out of the drain was awful. You told us to use the towels from our room for the pool and spa,,but what we were supposed to use when we came back to shower? In the kitchen you need at least one tea towel to dry the few dishes we used and more detergent. The beds were comfy and linen was nice. There needs to be better communication about where to check in as well. We wandered around for ages trying to find out where to go.

Communication for picking up and dropping off key was not great. I emailed twice with no reply so ended up phoning them. Other than that the property was excellent. Close to tram stop, very clean and tidy. Great views.

Great location and amenities

Fabulous... as always. A unique and beautiful place to stay. This was my son and daughter in law early Christmas present. They were rapt...

Such a good location with easy access to the Skybus, the tram and Marvel Stadium. Despite being so central, it's quiet and peaceful. Super comfy bed. We stay here just about every time we come to Melbourne for an event.

Fabulous... as always. A unique and beautiful place to stay. This was my son and daughter in law early Christmas present. They were rapt...

Staff were warm and friendly Facilities were new Cleanliness needs to be improved as I found a used ear plug on the floor left by previous guests

Quiet hotel,great location close to city

Close by station. Shopping

Communication from booking was very poor. Paid for parking and breakfast. Was contacted for payment a few weeks prior to dates of arrival, I asked to pay via debit as I wanted to avoid the 1.3% credit card charge, I was told I can’t do that. I inquired about not having a different option to pay and automatically being charged the 1.3% on top of the $923 for two nights, they said that was just the system. Then at check in I was asked to pay for parking and pay for breakfast…. Again tried to clarify I had already paid and the lady indicated she’d have to speak with her manager even though I had the receipt for proof. After a lot of frustration got checked in paying an extra $70 for the two rooms due to the 1.3% credit card charge. Room was very dated, smelled, carpet stained, bed not at all comfortable, shower tub was narrow to stand in. The view was nice. Definitely not worth the $500/night!! Buffet eggs took too long, so the food picked up on the buffet was cold. All in all, this was not good value for money no matter how convenient the location was. Wouldn’t recommend to stay unless you get a good deal.. $500/night is Crown prices not a dated smelly hotel like this one!