North Columbus Pet-friendly Vacations

There was nothing wrong with the hotel; the room was fantastic, the property was kept up, parking was great. I did not have breakfast. I did order from room service and the food was fine. My biggest issue was that upon check-in I was told that I had to basically put down $100 deposit, that’s not the issue. The issue is that they did not tell me that if I ordered room service that I was going to be charged another hundred dollars. I ordered room service the first night the next day. I looked at my bank card to see how much money I had and there was another hundred dollars withdrawn from the Sheridan. When I called them, the gentleman that answered the phone said that because I ordered room service that is why that happened and that sometimes it happened and sometimes it doesn’t and sometimes it won’t take extra unless you’ve spent $80. It made absolutely no sense to me, but he said it was a computer thing and there was nothing that he could do about it. I think the assumption by them was that I already knew that this was going to happen. I am not a well traveled person. In fact this is the first time I have traveled on my own so I wasn’t aware of the incidental fee, which is fine. It took two days to get my money back. I just think that somewhere somebody needs to explain to people what’s going to happen with that incidental fee and that they’re gonna have more taken out if they use it. I will likely never stay at the Sheridan again just for this reason.