Near West End Pet-friendly Vacations

Staff was very welcoming and friendly, check in went extremely smooth and quick.

The spa, indoor pool, and hot tub were great, and the customer service was very good. But the toilet in our unit wasn't functioning properly and we had to call maintenance every day to fix it. That should have been fixed before they had anyone stay in the unit. Also the property was presented as a resort but it's a resort in a gated community with residents as well as guests which gives a different vibe. There were 4 bugs in our unit, it seems they need better pest control.

I've stayed here a few times now, and it's convenient, but not a four-star property. You will be unhappy in the unrenovated rooms: the thermostat inevitably doesn't work properly, the mattress is hard/lumpy, and some linens literally threadbare/frayed. The new design is sophisticated enough, with a *great* lighting plan (integrated, intuitive, right color temp), comfortable bed, responsive thermostat, and roller shades with edges covered by slats. But even with that, you quickly notice issues: a clogged shower drain leaving you racing to shower quickly before it overflowed; another one with no niche for your items so you have to leave them on the floor and a shower handle either broken or installed incorrectly, making it hard to get warm water or to turn it off when it got scalding. Even little things: there's no extra blanket; all the pillows are the same overfilled poly, too tall for your neck; at late night, they blocked the door with a trash can, making the lobby smell like garbage. More importantly, they should have taken all that $$ and invested it in soundproofing: you hear the elevator, people in the hallway, the construction on the floor above, & the cleaning crew outside. Not that I would have needed that, because (despite the DND tag) they not only knocked on my door but called to see if I was still there (yes but no longer asleep). The woman on duty was very professional and apologetic but others less so. I'll stay here if my fav hotel is booked/too pricey but FYI

Wonderful hotel! Great location and gracious hospitality.

The rooms were huge and the staff was very friendly. The location was also very convenient.

Everything was perfect!

Wonderful hotel! Great location and gracious hospitality.

I've stayed here a few times now, and it's convenient, but not a four-star property. You will be unhappy in the unrenovated rooms: the thermostat inevitably doesn't work properly, the mattress is hard/lumpy, and some linens literally threadbare/frayed. The new design is sophisticated enough, with a *great* lighting plan (integrated, intuitive, right color temp), comfortable bed, responsive thermostat, and roller shades with edges covered by slats. But even with that, you quickly notice issues: a clogged shower drain leaving you racing to shower quickly before it overflowed; another one with no niche for your items so you have to leave them on the floor and a shower handle either broken or installed incorrectly, making it hard to get warm water or to turn it off when it got scalding. Even little things: there's no extra blanket; all the pillows are the same overfilled poly, too tall for your neck; at late night, they blocked the door with a trash can, making the lobby smell like garbage. More importantly, they should have taken all that $$ and invested it in soundproofing: you hear the elevator, people in the hallway, the construction on the floor above, & the cleaning crew outside. Not that I would have needed that, because (despite the DND tag) they not only knocked on my door but called to see if I was still there (yes but no longer asleep). The woman on duty was very professional and apologetic but others less so. I'll stay here if my fav hotel is booked/too pricey but FYI

Staff was very welcoming and friendly, check in went extremely smooth and quick.

The rooms were huge and the staff was very friendly. The location was also very convenient.

I just love Harry and Mr.Patel Very caring about his customers and very well monitored. Address any issues immediately with thr best professional service.

I've stayed here a few times now, and it's convenient, but not a four-star property. You will be unhappy in the unrenovated rooms: the thermostat inevitably doesn't work properly, the mattress is hard/lumpy, and some linens literally threadbare/frayed. The new design is sophisticated enough, with a *great* lighting plan (integrated, intuitive, right color temp), comfortable bed, responsive thermostat, and roller shades with edges covered by slats. But even with that, you quickly notice issues: a clogged shower drain leaving you racing to shower quickly before it overflowed; another one with no niche for your items so you have to leave them on the floor and a shower handle either broken or installed incorrectly, making it hard to get warm water or to turn it off when it got scalding. Even little things: there's no extra blanket; all the pillows are the same overfilled poly, too tall for your neck; at late night, they blocked the door with a trash can, making the lobby smell like garbage. More importantly, they should have taken all that $$ and invested it in soundproofing: you hear the elevator, people in the hallway, the construction on the floor above, & the cleaning crew outside. Not that I would have needed that, because (despite the DND tag) they not only knocked on my door but called to see if I was still there (yes but no longer asleep). The woman on duty was very professional and apologetic but others less so. I'll stay here if my fav hotel is booked/too pricey but FYI

We had a great experience staying at Pinball Pete’s place. Very clean, cozy, comfortable, with use of the kitchen and some food provided … and, of course, pinball! Our host also went above and beyond in helping us to resolve an unexpected issue. Hoping to stay there again in the future.