长岛滑雪假期

We didn't choose this hotel. Our other accommodation cancelled the day before and Hotels.com found this option for us. I wouldn't have chosen a family hotel but we were desperate. Housekeeping was erratic - one day they emptied the bin, another day they made the bed, one day they cleaned the bathroom. Saggy mattresss & a gap between the bed and the wall so the pillow disappeared. Breakfast buffet excellent & lovely breakfast staff. When we went to use the indoor pool, there was nobody on reception. After a few minutes, I went to the main hotel reception & asked them to call the wellness staff. It was clear from her tone on the phone that she was being rude about people complaining. When I returned to the pool, the wellness staff member was rude. The lockers in the changing rooms don't have keys. We were told "kids stole them." There is no private changing room: I was told if I wanted privacy to go in the shower cubicle. The pool is OK but was always packed so we couldn't swim. We paid our tourist tax the night before leaving due to an early start. On departure we returned the swipe card & were asked if we had ordered a lunchbox to go - we hadn't because we hadn't been made aware we could. We would definitely have taken one because of missing breakfast. The rooms at the back are called "park view" but there is no park. There is a carpark which is noisy with frequent delivery trucks leaving the engine running. Also, there is a constant rumble of hotel air-con 24-hours a day.

Very good

房间设施超一流，地理位置优越

Alles top .

Wir hatten einen rundum schönen Aufenthalt und können das Hotel definitiv weiterempfehlen. Die Anlage ist sehr gepflegt und sauber und besteht aus dem Haupthaus sowie mehreren kleineren Gebäuden mit Apartments und Ferienwohnungen. Besonders positiv ist die Familienfreundlichkeit: Es gibt zwei Erwachsenenpools und einen Kinderpool. Das Personal war stets freundlich und hilfsbereit, der Service insgesamt sehr gut. Das Frühstück war hervorragend und von guter Qualität. Die Mischung aus Buffet und frisch bestellbaren Speisen hat uns besonders gut gefallen. Auch eine kleine glutenfreie Ecke war vorhanden. Liegen und Sonnenschirme am Pool und am Strand sind inklusive. Wir hatten eine Family Suite mit Meerblick. Sie verfügt über ein Wohnzimmer mit kleiner Küche (Spüle, Minibar, Kaffeekapselmaschine und Wasserkocher), viel Stauraum sowie ein Schlafzimmer mit begehbarem Kleiderschrank. Durch die bodentiefen Fenster und den Glasbalkon hatten wir einen tollen Ausblick. Bei einigen Zimmern dieser Kategorie gibt es allerdings einen Steinbalkon, wodurch der Meerblick etwas eingeschränkt sein kann. Kleine Kritikpunkte: Kaffee und Tee wurden nicht immer nachgefüllt. Außerdem fehlten Geschirr und Besteck in der Kitchenette, konnten aber problemlos beim Restaurant angefordert werden. Nur ca. 30 Minuten vom Flughafen entfernt und Restaurants, Supermärkte sowie eine Bushaltestelle sind fußläufig erreichbar. Mietwagen und Ausflüge können direkt über das Hotel gebucht werden.

We didn't choose this hotel. Our other accommodation cancelled the day before and Hotels.com found this option for us. I wouldn't have chosen a family hotel but we were desperate. Housekeeping was erratic - one day they emptied the bin, another day they made the bed, one day they cleaned the bathroom. Saggy mattresss & a gap between the bed and the wall so the pillow disappeared. Breakfast buffet excellent & lovely breakfast staff. When we went to use the indoor pool, there was nobody on reception. After a few minutes, I went to the main hotel reception & asked them to call the wellness staff. It was clear from her tone on the phone that she was being rude about people complaining. When I returned to the pool, the wellness staff member was rude. The lockers in the changing rooms don't have keys. We were told "kids stole them." There is no private changing room: I was told if I wanted privacy to go in the shower cubicle. The pool is OK but was always packed so we couldn't swim. We paid our tourist tax the night before leaving due to an early start. On departure we returned the swipe card & were asked if we had ordered a lunchbox to go - we hadn't because we hadn't been made aware we could. We would definitely have taken one because of missing breakfast. The rooms at the back are called "park view" but there is no park. There is a carpark which is noisy with frequent delivery trucks leaving the engine running. Also, there is a constant rumble of hotel air-con 24-hours a day.

Very good