Nu Island Ski Vacations

Great hotel, great location. We stayed for 2 nights with breakfast, the only fault was the breakfast as a westerner burgers fried chicken and pork skewers and chips are not for us , no toast or scrambled egg in sight shame as this let us down.

Cleanliness everywhere. Staff always helpful and friendly. Spectacular views from roof terrace. Very well situated for visiting Old Kyoto and the Gion area. Our room was equipped with all the essential amenities, and quiet. Thank you for a relaxing visit.

Excellent location Lobby was breathtaking

This is my second time stay with them. Everything was perfect except for their shuttle bus service. We have our 2 kids touring the city and ran to the shuttle bus station before the last bus schedule. The driver was still loading people into the bus and he refused to take us even when I showed him our shuttle tickets! We were exhausted after whole day walk around then had to walk again to the taxi stand to grab the cab. We spoke the front desk of the incident right after we got back that night. They said they would investigate and provide feedback. The following morning when we were checking out and were sort of brushed off with a finding is that driver did not know that we wanted to take the shuttle! I emphasized to them that I was showing the hotel shuttle tickets to the driver. But hotel did not follow up with the case or give us the refund for our cab ride either. That’s quite disappointing considering that this is a high standard hotel.

Outstanding hotel choice! The room was spotless, had two comfortable beds, and allowed us to store luggage free when we arrived too early for check in. The amenities included pajamas, toothbrushes, hairbrushes-incredible customer service. The people working the reception desk were polite and knowledgeable. I cannot recommend this place enough!

Good location and clean hotel with good sized rooms and great air conditioning which was much needed given the heat in early September. The shower head was not the best but aside from that the stay was good.

Great hotel, great location. We stayed for 2 nights with breakfast, the only fault was the breakfast as a westerner burgers fried chicken and pork skewers and chips are not for us , no toast or scrambled egg in sight shame as this let us down.

Très bien situé , très Propre , moderne j y retournerais