One Key Terms and Conditions

Effective from 07-17-2024

1. Introduction

The One Key program (“Program”) is a loyalty program offered by Expedia, Inc. (“EI”, “we”, “our”, “us”) on behalf of its subsidiaries and affiliates, all of which are Expedia Group companies (collectively, “EG”). By participating in the Program, Members can earn OneKeyCash for booking and completing eligible travel through Participating Brands and can use OneKeyCash for Redemption Rewards and obtain other benefits, subject to these Terms and Conditions. The terms “you” and “your” throughout these Terms and Conditions refer to any Member. 

These One Key Terms and Conditions will apply to you if you create an Account or access your Account on a Participating Brand.

The Hotels.com Rewards program terms below will apply to you if you use your Account on Hotels.com in regions where One Key hasn’t launched yet.

PLEASE NOTE THAT SECTION 13 OF THESE TERMS AND CONDITIONS CONTAINS AN ARBITRATION CLAUSE. IT AFFECTS HOW ANY DISPUTES BETWEEN YOU AND EI WOULD BE RESOLVED. ALSO NOTE THAT SECTION 10 GIVES US THE RIGHT TO MAKE CHANGES TO THESE TERMS AND CONDITIONS.

2. Enrolling in the Program

The Program is open only to individual people who are at least eighteen (18) years old – or the age of majority in their country of residence, whichever is older – and have a valid email address. You are responsible for ensuring that your participation in the Program complies with all applicable laws and your employer’s policies related to participation in loyalty or rewards programs.

To enroll in the Program, you must meet the eligibility requirements set forth above and either (a) create an Account with Expedia, Hotels.com, or Vrbo, (b) sign into your existing Account or (c) otherwise be asked to accept these Terms and Conditions. Upon doing so, you will be required to indicate your acceptance of these Terms and Conditions, and you will become a Member. Only eligible individuals can participate in the Program. Neither companies, groups, organizations, nor travel agents can participate in the Program. Accounts cannot be shared or transferred. Accounts are only for personal and non-commercial use. Your Account can be used on all Participating Brands.

 

If you’d rather not be part of the Program, you can delete your Account and still book with Participating Brands as a guest. To find out more about how to delete your Account, please click here. If you delete your Account, you will no longer have access to your profile or Account statement information, you will no longer earn OneKeyCash on bookings, and you will lose any OneKeyCash, Trip Elements and Tier status that you have previously accumulated. You will not be able to reactivate a deleted Account or the OneKeyCash associated with a deleted Account at the time of deletion, if any. If you want to join the Program again in the future, you will need to create a new Account. 

Membership in the Program is void if prohibited by law in your state or country of residence, and these Terms and Conditions are subject to change as may be necessary to comply with such laws or regulations.

3. Definitions

“Account” means the account you have (or create) with Expedia, Hotels.com, or Vrbo.  If you meet the eligibility requirements set forth at Section 2 above, that Account automatically gives you access to the Program.

"Base OneKeyCash” means OneKeyCash that is earned by making an Eligible Booking through a Participating Brand but excluding Promotional OneKeyCash, as further explained in Section 4.2 below.

“Completed” means that the Member, or other travelers booked under the Account, must have completed the stay in an Eligible Hotel or an Eligible Accommodation Rental, flown on the Eligible Flight, used the Eligible Car, used the ticket(s) for the Eligible Activity or completed the Eligible Package.

“Eligible Accommodation Rental” means a stand-alone booking of a participating short-term rental accommodation booked by a Member through a Participating Brand and later Completed. Please note that not all short-term rental accommodation are eligible, please check the short-term rental accommodation details page for eligibility.

“Eligible Activity” means any stand-alone activities and Ground Transportation booked by a Member through a Participating Brand and later Completed.

“Eligible Booking” means a booking by a Member in US Dollars through a Participating Brand for any Eligible Accommodation Rental, Eligible Activity, Eligible Car, Eligible Cruise, Eligible Flight, Eligible Hotel, or Eligible Package that is later Completed. 

“Eligible Car” means any stand-alone car rental booked by a Member through a Participating Brand that is later Completed.  

“Eligible Cruise” means any stand-alone cruise booked by a Member through a Participating Brand that is later Completed.

“Eligible Flight” means any stand-alone flight booked by a Member through a Participating Brand that is later Completed. 

“Eligible Hotel” means any stand-alone property that is not an Eligible Accommodation Rental and booked by a Member through a Participating Brand that is later Completed. 

“Eligible Package” means any pre-paid hotel + flight, hotel + car, hotel + flight + car, flight + activity, flight + hotel + activity, hotel + activity and flight + car booked together by a Member through a Participating Brand that is later Completed. 

“Eligible Tier Booking” means an Eligible Booking or a Redemption Reward which qualifies for a Trip Element. 

“Eligible Travel Component” means any of the following: Eligible Activity, Eligible Accommodation Rental, Eligible Car, Eligible Cruise, Eligible Flight, or Eligible Hotel.

“Ground Transportation” forms part of Eligible Activity and means ground transportation booked by a Member at https://www.expedia.com/ground-transfers that is later Completed.

Member” means an individual who meets the eligibility requirements set forth above and has an Account.

OneKeyCash” is earned as a part of the Program in accordance with these Terms and Conditions and can mean Base OneKeyCash or Promotional OneKeyCash (each of which are explained in Section 4.2 and 4.3), or a combination of both. OneKeyCash can be earned on Eligible Bookings and on Promotional OneKeyCash offers. OneKeyCash can be used on Redemption Rewards.

Participating Brand” means Expedia, Hotels.com, Vrbo, and US-specific versions or mobile versions of those sites and any related mobile applications.

“Pay Later” means selecting the “Pay Later” option (where available) prior to completing your booking. If you select the “Pay Later” option, you will pay the Travel Supplier directly.

“Pay Now” means selecting the “Pay Now” option prior to completing your booking. If you select the “Pay Now” option, you will be charged the indicated amount to your preferred payment method immediately, less any OneKeyCash, coupons or credits applied at checkout. 

“Program Benefits” means the additional benefits a Member receives by being part of the Program as set out here and updated from time to time.

Redemption Reward” means a booking through a Participating Brand that can be paid for (or partially paid for) in US dollars by the redemption of OneKeyCash by a Member in accordance with these Terms and Conditions. $1 in OneKeyCash will provide a $1 discount on a Redemption Reward.

“Tier” means either Blue, Silver, Gold or Platinum tier as determined in accordance with these Terms and Conditions.

Travel Supplier” means a provider of any element of an Eligible Booking, including, but not limited to, a hotel, a short-term rental, an airline, an activity provider, a car rental agency, or a cruise company.

“Trip Elements” is a method for calculating progress towards your Tier and explained in Section 6.

4. Earning OneKeyCash

OneKeyCash can only be earned by the Member who is owner of the Account through which any Eligible Booking is made. The Member will earn OneKeyCash for all Eligible Bookings, regardless of the traveler(s) named on the booking. Additional individuals named as travelers on the itinerary of the Eligible Booking will not earn OneKeyCash.

To earn OneKeyCash and Trip Elements for an Eligible Booking, you must be a Member prior to making an Eligible Booking and be signed into your Account at the time of making the Eligible Booking. OneKeyCash will not be earned for bookings made on a Participating Brand when you are not signed into your Account or if you create an Account after booking. OneKeyCash may be earned on the portion of the Redemption Reward that is paid for. If you use a coupon when making an Eligible Booking, the value of the coupon will be deducted prior to calculating the OneKeyCash earned on the Eligible Booking.

OneKeyCash cannot be earned on taxes and fees. In addition, if any additional amounts are payable to a Travel Supplier at the time of travel, check-in, or check-out – including, but not limited to, taxes, security fees or deposits, resort fees, insurance, or fuel charges – such amounts will not be included when calculating OneKeyCash (even where such amount is included in the total displayed when booking). No OneKeyCash or Trip Elements will be earned on change or cancellation fees imposed by Travel Suppliers or cancelled bookings or refundable damage deposits. No OneKeyCash will be earned on the portion of the Redemption Reward which is fully paid for (or partially paid for) with OneKeyCash.

After completing an Eligible Booking, the anticipated amount of OneKeyCash and Trip Elements to be earned will be held in pending status. The amount of pending OneKeyCash and pending Trip Elements are calculated at the time of making an Eligible Booking and are based on the details of the itinerary booked. Changes or cancellations to the booked itinerary may result in differences between the anticipated amount of pending OneKeyCash and pending Trip Elements and the actual amount of OneKeyCash earned and actual Trip Elements collected for that itinerary. Pending OneKeyCash is not eligible to be used for Redemption Rewards and pending Trip Elements do not count towards Tier status. For pending OneKeyCash to move from pending to available status and pending Trip Elements to move to confirmed status, the Eligible Booking must be Completed, and will then be made available in your Account based on the time periods identified in the Posting/Reconciliation chart below. Once in available status, OneKeyCash can be used by the Member towards a Redemption Reward(s) and Trip Elements will count towards Tier status.  

OneKeyCash is promotional in nature and has no cash value and may not be transferred to another Member or redeemed for cash under any circumstances. OneKeyCash may not be assigned, sold, transferred, and/or pledged by you to any third party. You have no property rights or other legal interests in OneKeyCash. You are responsible for any personal tax liability that may be related to participation in the Program and redemption of any Redemption Rewards.

4.1 OneKeyCash and Trip Element Posting/Reconciliation

See chart below for the length of time it may take for OneKeyCash and Trip Elements to move from pending to available status.

Eligible Booking
OneKeyCash and Trip Element Confirmation Timing
Hotel paid at time of booking (“Pay Now”)Up to 3 days after the Eligible Booking is Completed
Hotel paid at time of stay (“Pay Later”)Up to 35 days after the Eligible Booking is Completed
Accommodation RentalUp to 45 days after the Eligible Booking is Completed
FlightsUp to 10 days after the Eligible Booking is Completed
PackagesUp to 3 days after the Eligible Booking is Completed
Car (“Pay Now”)Up to 3 days after the Eligible Booking is Completed
Car (“Pay Later“ or bookings made on Hotels.com) Up to 90 days after the Eligible Booking is Completed
ActivitiesUp to 3 days after the Eligible Booking is Completed
CruiseUp to 45 days after the Eligible Booking is Completed

4.2 Earning Base OneKeyCash

Base OneKeyCash can be earned by making an Eligible Booking through a Participating Brand as set forth below.

Eligible Flights

Earn 0.2% in OneKeyCash for every $1 spent (excluding taxes and fees) on Eligible Flight Bookings booked through a Participating Brand. Where Price Drop Protection has been purchased with the Eligible Flight Booking and a refund for the difference of the price of the flight is provided in accordance with the Price Drop Protection Terms and Conditions, the Eligible Flight Booking value will be adjusted to reflect the reduced price and the OneKeyCash earned will be adjusted accordingly.

Eligible Bookings (non-flight)

Earn 2% in OneKeyCash for every $1 spent (excluding taxes and fees) on the following Eligible Bookings booked through a Participating Brand: 

  • Eligible Hotels
  • Eligible Accommodation Rentals
  • Eligible Activities
  • Eligible Packages
  • Eligible Cars