Ratings based on 315 Verified Reviews

They paid and stayed. We double-checked.
3.8 out of 5
86% of guests recommend
4.0 Room cleanliness
4.1 Service & staff
3.8 Room comfort
3.8 Hotel condition
They paid and stayed.
We double-checked.
5 out of 5
Recommended
for Everyone
by A verified travelerfrom Laguna Niguel, CA

Good place to rest after a long day from Sedona

Posted Feb 17, 2015
We were traveling from Los Angeles and stayed one night in Prescott then drove to Sedona for the day and spent the night here. It was a rest stop before we drive to the Grand Canyon. The room was clean and more updated. Beds were super comfortable and the pillows have soft or firm labels on them. I prefer the soft pillows. I like how there were many outlets in the room for phones and camera charging. The breakfast was delicious and got ready for the day's drive. The lobby was under construction but it didn't really affect us. The manager was really nice to recommend places to eat and help with travel plans to the Grand Canyon which we took advantage and got to see the beautiful stops of the Grand Canyon and we saved time.
1 out of 5
by A verified traveler

인생의 최악의 호텔

Posted Jan 21, 2015
Pros: 없음
Cons: 전산 시스템의 문제로 4시간이라는 시간을 로비에서 추위에 덜게 되었습니다. 되도록이면, 호텔 방의 키를 주고, 전산처리를 했으면 좋았을 텐데. 아쉽습니다. 심지어, 다시 결재를 하고, 익스피이어에 결재된 금액을 리턴해주겠다는 제안의 말은 너무도 황당했습니다.
Location: 글쎄요?
개인적으로 홀리데이인 호텔을 괜찮게 보았는데. 이 곳은 내가 가본 홀리데이인 호텔중에 최악이었다. 저녁 12시에 호텔에 들어가서, 새벽 4시에 호텔방에 들어갔다. 내 생에 최악의 시설에, 최악의 높은 가격에, 공사중인 시설이 그대로인 호텔;; 내 생애 최악의 호텔로 소개드립니다. 그랜드 캐년과 1시간20분이나 되면서, 그랜드 캐년 호텔을 검색하면 나오는 무자비한 호텔
4 out of 5
Recommended
for Everyone
by A verified travelerfrom California

Nice hotel.

Posted Jan 12, 2015
Pros: The friendliness of the staff.
Cons: Nothing at this time as the remodel, I am sure, will improve the hotel.
Location: Located about 1 1/2 miles from Northern Arizona University. Close to a lot of shopping, old downtown and about 1 1/2 hours from the Grand Canyon.
When I made the reservation through Expedia, did not realize the hotel was under construction (remodel) until I walked into the temporary lobby. At first, I was concerned but soon my concerns were put to ease. We saw the construction workers but did not hear any noise which may be because we were not at the hotel most of the day. Also, the hotel staff was very friendly and accommodating. The room was clean and comfortable. The beds are on the hard side. We prefer a softer bed.
3 out of 5
by A verified travelerfrom OK

Just not worth it....

Posted Dec 18, 2014
Agree with the other reviews- the construction is a complete mess. The room we had was comfortable and clean, the breakfast very typical of the chain, the staff was nice. Our main issue was that the "indoor" pool adjoins the outdoor pool, the doors to the pool area were propped open letting outside air in, and the hot tub was OUTSIDE. I'm sure this is nice in warmer months, but it was 34 degrees outside (and in the pool room). We have 3 young kids and having an indoor pool is key to keeping them entertained(and why we pay extra to stay here!). We won't be going back.
Comment from Hotel Management
Dec 22, 2014 by Kai Leigh Barone, Hotel Management
Hello Traveling Mom, Thank you for taking the time to write a review regarding your recent stay with us. Please note that we appreciate all guest comments, both good and bad. Your comments will be addressed with the appropriate deparments. Thank you for the chance to have served you. Best, Jordan Mauck Assistant General Manager
3 out of 5
by A verified travelerfrom Edmonton

Buyer be were

Posted Nov 29, 2014
Pros: Room
Cons: Lobby and breakfast.
Location: Flagstaff has planetarium.
When room was clean, comfortable, inviting, we feel that fact a hotel is under renovation should be disclosed. It is great idea to upgrade, but........ There were few inconveniences associated with this, extremely slow elevator one of them. Price shoud be discounted for it. I will be asking for status of hotel in the future. For other travellers: breakfast was edible, but far from good. Anyhow. In overall I would give for room 4.5 and for the rest of facility only 2.0 max.
Comment from Hotel Management
Dec 2, 2014 by Kai Leigh Barone, Hotel Management
Hello, We appreciate the change to serve you during your recent visit. We also appreciate your remarks, weather good or bad. We use these remarks as tools to help in improving our hotel. Thank you again. Best, Jordan Mauck
2 out of 5
by A verified traveler

Posted Nov 27, 2014
The hotel is ripped apart, but you feel you should continue to charge top dollar ?? If you would tell people it was under construction but you were going to charge the same amount regardless, do you think people would rent at your facility!
3 out of 5
Recommended
for Families
by Betty Loufrom grand junction

bad pool

Posted Nov 17, 2014 on Hotels.com
I booked this hotel for the pool and it was very disappointing.
5 out of 5
Recommended
for Couples
by Douglasfrom mesa, az

getaway

Posted Nov 17, 2014 on Hotels.com
Very clean. Comfortable bed. Good location.
Comment from Hotel Management
Jan 24, 2015 by Daniel Timmerman, Hotel Management
Hello there Douglas, We appreciate the feedback from your recent travels . Thank you very much for the kind remarks regarding your stay. We hope that you think of us in the future. Best, Jordan Mauck Assistant General Manager
5 out of 5
Recommended
for Getaway With Friends
by Hui-Tufrom Taiwan

Very nice !

Posted Nov 9, 2014 on Hotels.com
Very nice hotel !
5 out of 5
Recommended
for Couples
by Williamfrom Tucson, AZ

Romantic get-away

Posted Oct 31, 2014 on Hotels.com
The hotel was easy to find, very clean and confortable. Also there is a Dennis at short walking distance.
Comment from Hotel Management
Jan 10, 2015 by Daniel Timmerman, Hotel Management
Hello Williamfrom Tucson, AZ: Thank you very much for taking the time to provide feedback regarding your visit with us. We are glad that you enjoyed your stay. Please think of us again for future visits to Northern Arizona. Best, Jordan Mauck Assistant General Manager