Ratings based on 281 Verified Reviews
They paid and stayed. We double-checked.
4.0 Room cleanliness
4.0 Service & staff
3.8 Room comfort
3.8 Hotel condition
They paid and stayed.
for Everyoneby A verified traveler from Yosemite National Parl
Business improvementPosted Oct 9, 2014
Pros: Spacious and clean rooms
Cons: The public computer is available for 20 minutes. FedEx (3 miles away) offers hourly rentals with full software for $27, useful for business travelers
Our best experience after 13 days of travel and four rooms rentals
for Everyoneby A verified traveler from Chandler, AZ
Typical Holiday Inn Express - decent but not fancyPosted Aug 26, 2014
Pros: Good breakfast, recently renovated bathrooms.
Cons: Pillows and beds were uncomfortable.
Location: A few miles from the university and downtown area, but not far from the expressway.
We had an adequate one-night stay. The room and bathroom was nice, the breakfast was a step above the typical offered. Our complaints were two-fold: uncomfortable beds and a very noisy elevator (our room backed up to it). We would stay here again (there are very few decent choices in Flagstaff) but would definitely ask for a room at the end of the hall and bring our own pillows.
Comment from Hotel Management
Sep 19, 2014 by Kai Leigh Barone, Hotel Management
Hello Mary, Thank you for taking the time to write a review. We appreciate all guest comments in an ongoing effort to provide outstanding customer service. Please accept our apologies for the inconvenience the elevators may have caused your during your stay. I would also like to apologize for you not being able to reach 100% relaxation with the pillows and our bed. We do hope you will stay with us again on your next journey through Flagstaff. Again thank you for your feedback, we hope to see you soon. Kai-Leigh Barone Sales Coordinator
for Everyoneby A verified traveler from Missouri
Hotel pleasantly comforting.Posted Aug 5, 2014
The staff was friendly and eager to please. The newly remodeled room was modern, comfortable, and inviting. Breakfast was fulfilling. There were many hot and cold food choices. The staff kept the area stocked and clean. We thought it was the best food and service we've experienced. The only downfall was lack of storage for family of three.
for Familiesby A verified traveler from North Carolina
Much better than the exterior viewPosted Aug 4, 2014
Pros: I liked the updated room with two queen size beds and also that it included breakfast.
Cons: Once the exterior remodel is complete it will be much nicer.
Location: We were able to explore the Lava Cave, Grand Canyon, painted desert, petrified forest and the meteor crater. Nothing was over 1 and half hour drive.
When we arrived in the evening I was horrified by the exterior and almost in a panic because I had paid in full to get a cheaper rate. The outside is under construction and looks horrible. Just before we left for our vacation we saw a review that the hotel had bed bugs. The front staff assured us this was not true. Upon our arrival we throughly checked the room before bringing in our luggage. No sign of bed bugs were found. Once you enter the hotel it is much nicer than the outside. Our floor and room were recently remodeled. It isn't a high end room but it was updated in a modern design. The room was clean, comfortable and just what we needed for our three night visit. The mini fridge was nice for our long stay. The breakfast was better than expected. Many choices to choose from which even included organic milk and a variety of low fat meal options. (Turkey sausage, turkey bacon...yogurt). Parking was not ideal due to the construction but there was plenty of space. My youngest son really enjoyed the indoor/outdoor pool. My oldest son enjoyed having free wifi! I would stay in this hotel again and I would recommend it to any family.
for Everyoneby A verified traveler
Posted Jul 24, 2014
Hotel is in the process of being upgraded which I didn't know at the time of booking. Staff was very friendly, breakfast was very crowded each morning. Pool was very cold which was disappointing. Not the usual holiday inn express experience I've enjoyed at other locations.
for Overnight Stay Before Destinationby Per Witte Assarson
Posted Jul 24, 2014 on Hotels.com
for Familiesby L Clinton
Posted Jul 23, 2014 on Hotels.com
Recommendedby A verified traveler
Highly recommended!Posted Jul 22, 2014 on Hotels.com
It was great. Definitely one of the better Holiday Inn's I have stayed at.
by A verified traveler
Bad decision if you want a nice hotel.Posted Jul 22, 2014
Pros: Breakfast was typical of a Holiday Inn Express.
Drains were clogged in sink and tub. Carpet frayed. Entrance under construction/repair, as well as much of the exterior. Smelled like mold and smoke in the room. Not up to Holiday Inn Express standards. Will definitely think twice before blindly staying at a H.I.E. again. Very disappointed, especially considering the price tag.
for Everyoneby A verified traveler from denver
Very nicePosted Jul 21, 2014
Pros: Clean (except pool) and we spent a lot of time there, good breakfast. Had snacks.
Cons: Pool was freezing andwas not particularly clean. Same broken glass there the afternoon we came and the morning we left. Was the smallest tub.
Location: Grand Canyon, Sedona, Sky ride, tons of things.
Very nice, good breakfast. They raw renovating now.