Ratings based on 363 Verified Reviews

They paid and stayed. We double-checked.
3.8 out of 5
87% of guests recommend
4.1 Room cleanliness
4.1 Service & staff
3.9 Room comfort
3.7 Hotel condition
They paid and stayed.
We double-checked.
3 out of 5
Recommended
for Everyone
by A verified traveler from Paris, Frankreich

Gutes Hotel fuer ein bis zwei Naechte.

Posted Jul 29, 2015
Pros: Sauberkeit und Lage (trip zum Grand Canyon)
Cons: Freundlichkeit im Service
Location: Trip nach Sedona oder zum Grand Canyon
Wir waren fuer zwei Naechte da, um den Grand Canyon zu besuchen.
4 out of 5
Recommended
for Everyone
by A verified traveler from Western NY

Nice vacation

Posted Jul 12, 2015
Stayed for 5 days. Staff was friendly and helpful. Easy to get to local activities.room was clean and relatively quiet. Has 1 small issue with toilet that was repaired within minutes of me informing front desk.
Comment from Hotel Management
Jul 12, 2015 by jordanm@swhm.com, Hotel Management
Hello There, Thank you for your kind remarks. We are thankful to have had the chance to serve you. Best, Jordan Mauck Assistant General Manager
3 out of 5
Recommended
for Everyone
by A verified traveler

Easy freeway and NAU access

Posted Jul 8, 2015
Pros: It was clean and beds were comfortable.
Breakfast was not great. Thought it would be worth the additional money for the room, but will opt for Fast Food and a less expensive room next time.
Comment from Hotel Management
Jul 11, 2015 by Jordan Mauck, Hotel Management
Hello There, Thank you for taking the time to provide feedback regarding your visit. We hope to see you again! Best, Jordan Mauck Assistant General Manager
4 out of 5
Recommended
for Everyone
by A verified traveler

Posted Jun 8, 2015
Pros: staff was excellent. Pleasant and helpful
Location: Great
Only one elevator worked. Waited 20 minutes for one as we had a handicapped person in our group. No wastebasket in our room. We carried our trash out to the one by the ice machine. A micro wave would have been nice!
2 out of 5
by A verified traveler from Atlanta

Noisy

Posted May 25, 2015
Pros: Comfy beds
Cons: more soundproofing
Room was clean but very noise. Not only were we next to the stairs (which had a loud buzzing sound all night) but we the hotel is next to the train tracks. Apparently the hotel doesn't have very good sound insulation, and the train comes by every hour.
Comment from Hotel Management
May 27, 2015 by Jordan Mauck, Hotel Management
Hello There: Thank you for your candid feedback. I am very sorry to hear that your stay at the hotel was not up to par. Please note that this information has been passed on to our concerned staff. Despite this, we hope to be able to welcome you back for a second chance. Best, Jordan Mauck Assistant General Manager
4 out of 5
Recommended
for Everyone
by A verified traveler from california

graduation weekend

Posted May 11, 2015
Pros: quite, except the doors are heavy and they slam everytime
Cons: place for the coffee maker with a plug. and make sure the fridge works well. a little tricky to get to the hotel,
Location: a little tricky to get to the hotel, we had to drive through the service station a couple of times because of the do not enter signs
We stayed at this hotel and it was fine. The room was clean. We had a room on the first floor. the shower was a little tricky because it was a handicap shower. water sprayed everywhere because we didn't want to sit on the chair provided. The coffee maker was put away in a little cubby, but when you wanted to use it you had to find a place to put it, in the bathroom, hoping it wouldn't fall in the basin or the toilet. i presume it would be very difficult for a handicapped person to use it. The air conditioning worked very well, we used the heater because it was snowing this past weekend. We had a good breakfast on Saturday, we ate and ran on the Sunday morning. The hotel was fully booked i think and it was not difficult to get a seat for breakfast at all. We did not use the pool. It was mothers day and i saw most people with a carnation, i must not have looked like a mom so i didn't get offered one. oh well, I guess my present was my daughter graduating.
4 out of 5
Recommended
for Everyone
by A verified traveler from Stuttgart

Schönes Hotel in verkehrsgünstiger Lage.

Posted May 11, 2015
Pros: Der Fitnessraum und die günstige Lage.
Cons: Plastikgeschirr schadet dem positiven Eindruck des Hotels.
Aufmerksames und freundliches Personal, schöner Fitnessraum und ein ruhiges Zimmer sind die besten Voraussetzungen für einen angenehmen Aufenthalt. Wir waren auf unserer Route66-Reise zwei Nächte im Hotel und sind zufrieden. Ein sehr schöner Ausflug führte uns in den Oak Creek Canyon und nach Sedona, ist sehr empfehlenswert!
4 out of 5
Recommended
for Couples
by A verified traveler

Fine hotel

Posted Apr 27, 2015 on Hotels
No issues, fine hotel
2 out of 5
by A verified traveler from CA

Staff kept going to room before check out time!!

Posted Apr 13, 2015
Overall the room comfortable. Housekeeping need to do a better job cleaning as there was trash behind the doors, hair in tub and something behind the bathroom door. Also the AC and tv remote don't work. When we went to eat breakfast the housekeeper went to our room then two other staff members knocked on our door since 9am!!
Comment from Hotel Management
Apr 17, 2015 by Jordan Mauck, Hotel Management
Hello There, We thank you for providing information regrading your recent stay. We are extremely sorry for the experience you had. Please note that your comments have been shared with proper departments so that the incident mentioned doesn't happen again. We appreciate the opportunity to serve you. Thank you again. Best, Jordan Mauck Assistant General Manager
3 out of 5
by A verified traveler from Detroit, MI

There are better in Flagstaff

Posted Apr 11, 2015
Pros: the staff was helpful
Location: Flagstaff old downtown was so fun. We went to the Lumberjack Brewery and loved it. Great food and atmosphere.
It is in a trucking business area, so it was noisy early in the morning. There are some great views in Flagstaff and there were none from this hotel. The room was small too. We had three carry on bags and there was barely enough room for them. We had to put them on the floor at the end of the beds which means we were tripping on them a lot. Not my favorite, but we usually like this chain. Breakfast was good and the hotel staff was helpful with restaurant suggestions.
Comment from Hotel Management
Apr 14, 2015 by Hotel Staff, Hotel Management
Hello J, Thank you for your comments on our hotel. I am glad the staff was able to help you with your needs in restaurants. We have recently renovated our rooms and they do include closets and luggage racks in them. Also, Next time you are up, Be sure to ask the desk for a room with a good view. We will be happy to see what is available We hope to see you again, Cody Davis Front Office Manager Holiday Inn Express Flagstaff