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Reviews of Holiday Inn Express & Suites Houston South near Pearland, an IHG Hotel

2.5 out of 5
Holiday Inn Express & Suites Houston South near Pearland, an IHG Hotel
13931 South Freeway, Houston, TX

Reviews

8.4

Very Good

Rating 10 - Excellent. 315 out of 648 reviews" "
Rating 8 - Good. 203 out of 648 reviews" "
Rating 6 - Okay. 63 out of 648 reviews" "
Rating 4 - Poor. 35 out of 648 reviews" "
Rating 2 - Terrible. 32 out of 648 reviews" "

8.8/10

Cleanliness

8.6/10

Staff & service

8.4/10

Amenities

8.6/10

Property conditions & facilities

8.2/10

Eco-friendliness

Reviews

10/10 Excellent

Heather

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice, clean and convenient hotel to stay at while in town for the night.
Stayed 1 night in Mar 2024

8/10 Good

Simran

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
My husband and I book this hotel every 2 weeks during rugby season and it is always quick to check in and the staff is friendly. Good location for ordering food and ubers- like that the dining to the room is supplied by a local restaurant
Stayed 2 nights in Mar 2024

6/10 Okay

Verified traveler

Business traveler
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities, room comfort
Dingy and Kind of Dirty
Hotel is not especially clean. Rooms are dingy. Toilet ran off and on all night. Air conditioning seemed to add humidity to the room.
Stayed 2 nights in Jan 2024

10/10 Excellent

blane

Stayed 4 nights in Oct 2023

8/10 Good

Verified traveler

Traveled with family
Liked: Cleanliness, staff & service, room comfort
My stay
Customer service was nice. The room was clean and building was quiet. Only issue the elevator was broken.
Stayed 1 night in Dec 2023

6/10 Okay

Leo

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
Stayed 1 night in Dec 2023

6/10 Okay

sharon

Elevator was out, no notice prior to arrival
Stayed 1 night in Dec 2023

8/10 Good

yvonne

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
I wish the elevator worked.The staff was very friendly and helpful.
Stayed 3 nights in Dec 2023

4/10 Poor

Ricky

Traveled with family
Stayed 3 nights in Nov 2023

6/10 Okay

damon

Stayed 2 nights in Dec 2023

4/10 Poor

Verified traveler

Disliked: Property conditions & facilities
Stayed 1 night in Dec 2023

10/10 Excellent

Ben

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Nov 2023

10/10 Excellent

Kyle

Stayed 1 night in Nov 2023

10/10 Excellent

Joe

Stayed 3 nights in Nov 2023

10/10 Excellent

Latauria

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Loved the ambience
Stayed 1 night in Oct 2023

10/10 Excellent

Teresa

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Oct 2023

8/10 Good

Kelly Charisse

Liked: Cleanliness, staff & service, property conditions & facilities
This property was elegant, clean and quiet. The most impressive area of the suite was the bathroom. The hotel has only one elevator. This is an inconvenience to guests when the facility is fully occupied.
Stayed 1 night in Oct 2023

10/10 Excellent

Shatoria

Traveled with partner, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
What I didn’t like was the noise level on the 3rd floor
Stayed 2 nights in Oct 2023

8/10 Good

Tonya

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good Stay
Great customer service room was clean
Stayed 2 nights in Oct 2023

10/10 Excellent

Horacio

Liked: Cleanliness
Stayed 1 night in Oct 2023

8/10 Good

Maria

Stayed 1 night in Sep 2023

10/10 Excellent

Jerold P

Stayed 1 night in Sep 2023

8/10 Good

Steven

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2023

10/10 Excellent

Rebecca

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2023

8/10 Good

Natalie

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
I’m happy
Stayed 3 nights in Aug 2023

2/10 Terrible

Kareem

Liked: Cleanliness
Disliked: Staff & service, property conditions & facilities
No Hot daily breakfast as advertised. We were without running water for hours. Front desk staff was not very knowledgeable.
Stayed 3 nights in Jul 2023

10/10 Excellent

Jason

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Great
Stayed 1 night in Jul 2023

2/10 Terrible

Osby

Traveled with family
Liked: Cleanliness, property conditions & facilities
nothing
Stayed 2 nights in Jun 2023

10/10 Excellent

Mark

Stayed 2 nights in Jun 2023

4/10 Poor

Ivory

Traveled with family
Liked: Staff & service
Disliked: Property conditions & facilities
Elevator not working, gym not available, and loud doors slamming all night long
Stayed 3 nights in Jun 2023

4/10 Poor

Afreen

Traveled with family and small children
Liked: Cleanliness
Elevator was not working which was a major hassle for my family. The staff put us on 3rd floor which was very unmindful of them considering we are a family. I requested the staff for help with taking our luggage upstairs and he ignored it. They didn’t do anything upon our requests to give us a lower floor when I complained that I have a back problem and cannot climb stairs with my kid. And later we saw them assigning a lower floor to another family. The gym was out of service which was disappointing. The staff kept trying to enter our room on checkout day since 10:30am, way before checkout time. The breakfast did not have omelet to order. Upon asking the kitchen, everyday they said it’ll be there tomorrow. I already spoke about my experience with the staff and they are well aware of it. They advised me to file my complaint with Expedia saying that Expedia is a third party and it will contact the hotel and compensate for our experience at the hotel.
Stayed 2 nights in May 2023

6/10 Okay

Narsimhan

Liked: Cleanliness
Disliked: Property conditions & facilities
Stayed 3 nights in May 2023

4/10 Poor

Afreen

Liked: Cleanliness
Disliked: Staff & service, property conditions & facilities
Stayed 1 night in May 2023

10/10 Excellent

Nicole

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities
Nice
Stayed 2 nights in May 2023

6/10 Okay

Gina

Liked: Cleanliness, staff & service
comportable and quite
Stayed 2 nights in May 2023

6/10 Okay

Juan

Traveled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Disliked: Staff & service
The rooms were clean and the overall property was nice.
Stayed 1 night in May 2023

8/10 Good

PATRICK

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
NICE PLACE
Stayed 1 night in Apr 2023

10/10 Excellent

Mosiah

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Apr 2023

10/10 Excellent

Adalberto

Business traveler, Traveled with family
Liked: Staff & service, amenities, property conditions & facilities
A good place to stay , close to nrg stadium
Stayed 1 night in Apr 2023

8/10 Good

Melissa

Traveled with group
Liked: Cleanliness, amenities, property conditions & facilities
Property was clean and safe. Staff seemed overstretched.
Stayed 1 night in Apr 2023

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Apr 2023

2/10 Terrible

SUJOY, AUSTIN

Traveled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
No Kitchen. Toilet supplies are in poor quality. Room air is not fresh. No spoon in the breakfast dining area. Very small space in front of elevator.
Stayed 3 nights in Apr 2023

8/10 Good

Verified traveler

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Mar 2023

8/10 Good

Rodney

Stayed 4 nights in Mar 2023

2/10 Terrible

brett

Business traveler
Liked: Cleanliness
Wrong room
I reserved room with 2 beds months in advance and they gave me one bed didn’t even tell me got to room one bed so went back to desk they said no double beds so had to stay in one bed room than they was not even going chang price back to one bed tell I said something at check out than I ask for a discount for the rooms ontop of the change to a one bed room price they had to ask manager and would email me Invioce they did just moved it to a one bed price no discount but thing is when I reserved room months ago one bed price was cheaper than the price they gave me now they gave me this day price not the price when I reserve rooms and no discount for there screw up mistakes
Stayed 2 nights in Mar 2023

10/10 Excellent

Sheilah

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Feb 2023

10/10 Excellent

Hector

Stayed 11 nights in Feb 2023

8/10 Good

VALERIA

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice for handicapped people
Stayed 7 nights in Feb 2023

10/10 Excellent

Kedra

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Check in/out ease Cleanliness Friendly staff Good Breakfast
Stayed 2 nights in Feb 2023

10/10 Excellent

Peggy

Traveled with family
Liked: Cleanliness, staff & service, room comfort
Houston Visit
Holiday Inn Express was located in a great location, Staff was amazing. Room was okay but I saw where they need to update the room. I saw several flaws . Otherwise it was a great stay.
Stayed 3 nights in Feb 2023