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Hyatt Place Houston/Sugar Land

Photo gallery for Hyatt Place Houston/Sugar Land

Featured Image
Outdoor pool
Premium bedding, pillowtop beds, desk, blackout drapes
Premium bedding, pillowtop beds, desk, blackout drapes
Premium bedding, pillowtop beds, desk, blackout drapes

Overview of Hyatt Place Houston/Sugar Land

Hyatt Place Houston/Sugar Land

3 out of 5

4.2/5 Very Good

Guests rated this property 4.3/5 for cleanliness.

Popular amenities

  • Pool
  • Free WiFi
  • Breakfast included
  • Parking included
  • Pet friendly
  • Air conditioning

Cleaning and safety practices

  • Cleaned with disinfectant
  • Hand sanitizer provided
  • Personal protective equipment
  • Social distancing
16730 Creek Bend Drive, Sugar Land, TX, 77478

Explore the area

  • Popular LocationRichmond Avenue17 min drive
  • Popular LocationWestheimer Rd18 min drive
  • Popular LocationGeorge Bush Park18 min drive
  • AirportHouston, TX (HOU-William P. Hobby)35 min drive

Choose dates to view prices

About this area

Sugar Land

Hyatt Place Houston/Sugar Land is located on the waterfront and in a walkable area with good shopping. Houston Museum of Natural Science at Sugar Land and Smart Financial Centre at Sugar Land are cultural highlights, and travelers looking to shop may want to visit Sugar Land Town Square and First Colony Mall. Looking to enjoy an event or a game? See what's going on at Sugar Land Ice and Sports Center or Constellation Field. Spend some time exploring the area's activities, including golf lessons and golfing.
Visit our Sugar Land travel guideOpens in a new window
Map

What's nearby

  • Sugar Land Town Square - 3 min drive
  • CHI St. Luke's Health-Sugar Land Hospital - 3 min drive
  • Richmond Avenue - 17 min drive
  • Westheimer Rd - 18 min drive
  • George Bush Park - 18 min drive

Getting around

  • Houston William Hobby Airport (HOU) - 35 min drive

Restaurants

  • BJ's Restaurant & Brewhouse — 3 min drive
  • Perry's Steakhouse & Grille — 3 min drive
  • Carrabba's Italian Grill — 3 min drive
  • Churrascos — 3 min drive
  • Sabai Thai Cafe — 3 min drive

About this property

Hyatt Place Houston/Sugar Land

3-star lakefront hotel near Sugar Land Town Square
This smoke-free hotel features an outdoor pool, a restaurant, and a fitness center. Free buffet breakfast is provided, as well as free WiFi in public areas, free self parking, and a free area shuttle. Additionally, a bar/lounge, a snack bar/deli, and a coffee shop/café are onsite. All 214 rooms feature comforts like pillowtop beds and premium bedding, while conveniences include sofa beds and refrigerators. Free WiFi and coffee makers are standard, as are flat-screen TVs with satellite channels.
Hyatt Place Houston/Sugar Land offers 214 accommodations with coffee/tea makers and hair dryers. Pillowtop beds feature premium bedding. 42-inch flat-screen televisions come with premium satellite channels.

This Sugar Land hotel provides complimentary wireless Internet access. Business-friendly amenities include desks and phones. Additionally, rooms include irons/ironing boards and complimentary toiletries. Housekeeping is provided daily.

Recreational amenities at the hotel include an outdoor pool and a fitness center.

The recreational activities listed below are available either on site or nearby; fees may apply.

Cleaning and safety practices

Enhanced cleanliness measures

Disinfectant is used to clean the property
High-touch surfaces are cleaned and disinfected
Sheets and towels are washed at 60°C/140°F or hotter
Follows standard cleaning and disinfection practices of GBAC STAR (Hyatt)
Follows industry cleaning and disinfection practices of COVID-19 Guidelines (CDC) and SafeStay (AHLA - USA)

Social distancing

Contactless check-out
Cashless transactions are available for all charges at the property
Protective shields in place at main contact areas
Social distancing measures in place

Safety measures

Personal protective equipment worn by staff
Hand sanitizer provided
Individually-wrapped food options available for breakfast and lunch
This information is provided by our partners.

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • Free self parking on site
  • RV/bus/truck parking on site
  • Wheelchair-accessible parking and van parking available
  • Onsite parking includes off-street options
  • Free area shuttle up to 5 mi

Food and drink

  • Free buffet breakfast available daily 6:00 AM–10:00 AM
  • 1 restaurant and 1 coffee shop/café
  • 1 bar/lounge

Things to do

  • Fitness center
  • Outdoor pool

Conveniences

  • Elevator
  • Free newspapers in lobby
  • Front-desk safe

Guest services

  • 24-hour front desk
  • Daily housekeeping
  • Dry cleaning service
  • Laundry facilities
  • Luggage storage

Languages spoken

  • English
  • Filipino
  • Spanish
  • Vietnamese

Business services

  • Business center
  • Conference space (6037 square feet)
  • Meeting rooms - 5

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Accessible bathroom (select rooms)
  • Assistive listening devices available
  • Braille signage
  • In-room accessibility (select rooms)
  • Pool hoist on site
  • Roll-in shower (select rooms)
  • Stair-free path to entrance
  • Visual alarms in hallways
  • Well-lit path to entrance
  • Wheelchair-accessible business center
  • Wheelchair-accessible fitness center
  • Wheelchair-accessible lounge
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible pool
  • Wheelchair-accessible public washroom
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible van parking
  • Wheelchairs available on site

More

  • Smoke-free property
  • TV in lobby

Room amenities

Bedroom

  • Air conditioning (climate-controlled)
  • Bed sheets
  • Blackout drapes/curtains
  • Free cribs/infant beds
  • Pillow-top mattress
  • Premium bedding
  • Sofa bed

Bathroom

  • Free toiletries
  • Hair dryer
  • Towels
  • Toothbrush and toothpaste (on request)

Entertainment

  • 42-inch flat-screen TV
  • Premium channels
  • Satellite channels

Food and drink

  • Coffee/tea maker
  • Refrigerator

More

  • Connecting rooms available
  • Desk
  • Guidebooks/recommendations
  • Iron/ironing board
  • Local maps
  • Phone

Similar properties

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Sugar Land
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Business friendly
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3 star
3 star
Pet friendly
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Guest rating 4+
Guest rating 4+
Hotel
Hotel
Pool
Pool

Policies

Check-in

Check-in from 3 PM - midnight
Late check-in subject to availability
Express check-in
Minimum check-in age - 21

Check-out

Check-out before noon
Express check-out

Special check-in instructions

Front desk staff will greet guests on arrival
It is Hyatt's practice to enter any occupied guestroom at a minimum of once within a 24-hour period, even if a guest has requested privacy; appropriate efforts are made to provide advance notice to the registered guest before entering an occupied guestroom

Access methods

Staffed front desk

Pets

Pets allowed for an extra charge of USD 75 per accommodation, per stay (maximum USD 175 per stay), plus a one-time cleaning fee of USD 100
Dogs welcome
2 per room (up to 50 lbs)
Service animals are exempt from fees

Children and extra beds

Children are welcome
Kids stay free! Children stay free when using existing bedding
Rollaway/extra beds are not available
Free cribs (infant beds)

Property payment types

Important information

Fees

You'll be asked to pay the following charges at the property:

  • Deposit: USD 15.00 per day

We have included all charges provided to us by the property.

Optional extras

The following fees and deposits are charged by the property at time of service, check-in, or check-out.

  • Pet fee: USD 75 per accommodation, per stay (maximum USD 175 per stay) plus USD 100 one-time cleaning fee
  • Service animals are exempt from fees

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

This property is managed by a professional host; the provision of housing is linked to their trade, business, or profession, within the meaning of article 155 of the French Tax Code
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
Minimum Spring Break check-in age is 21 years old
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
This property accepts Visa, Mastercard, American Express, Discover, Diners Club, JCB International, and debit cards; cash is not accepted
Safety features at this property include a smoke detector
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
It is Hyatt’s practice to enter any occupied guestroom at a minimum of once within a 24-hour period, even if a guest has requested privacy. Appropriate efforts are made to provide advance notice to the registered guest before entering an occupied guestroom.

We should mention

The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation
The photos in this description reflect the brand standard and are provided for illustrative purposes only

Property is also known as

Hyatt Place Houston/Sugar
Hyatt Place Houston/Sugar Hotel
Hyatt Place Houston/Sugar Hotel Land
Hyatt Place Houston/Sugar Land
Hyatt Place Houston/Sugar Land Hotel
Hyatt Place Houston/Sugar Land Hotel Sugar Land
Hyatt Place Houston Sugar Land
Hyatt Place Houston/Sugar Land Hotel
Hyatt Place Houston/Sugar Land Sugar Land
Hyatt Place Houston/Sugar Land Hotel Sugar Land

Frequently asked questions

Overall score and ratings

4.2

Very Good

Rating 5 - Excellent. 546 out of 949 reviews
5 - Excellent 58%
Rating 4 - Good. 212 out of 949 reviews
4 - Good 22%
Rating 3 - Okay. 82 out of 949 reviews
3 - Okay 9%
Rating 2 - Poor. 46 out of 949 reviews
2 - Poor 5%
Rating 1 - Terrible. 63 out of 949 reviews
1 - Terrible 7%

4.3/5

Cleanliness

4.3/5

Staff & service

4.1/5

Amenities

4.3/5

Property conditions & facilities
Write a review

2/5 Poor

Traveled with group, Traveled with family
Liked: Cleanliness, property conditions & facilities
The staff were very friendly and the room was very clean. I was disappointed at some of the small things that Hyatt normally provides that make our stay special. We were missing the coffee maker in our room despite having the items to make coffee . When asked they did not have one available. We also were missing hair dryer, there was no soap for the shower and shampoo and cream rinse were missing . We also did not like at all the small bed pillows for sleeping as several in our party all mentioned that when we met up. These are all small but it is those things that make a difference when we choose a place to stay . Hope this help ...Would we stay there again...honestly we would give more consideration to other options within that area. Thanks again
Stayed 3 nights in Nov 2021

5/5 Excellent

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
very clean
Stayed 1 night in Nov 2021

4/5 Good

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
All was good. Staff courteous. Only issue I had was there was no coffee maker in the room when there was supposed to have been one.
Stayed 1 night in Nov 2021

2/5 Poor

Traveled with family
Disliked: Staff & service
When i checked in. The guy at the counter never raised his voice but was very short with us. He was also ver assumptive. We checked in super late, but when we walked in he was like sre you sure your reservation is for this hotel? Then gsve us a room with a king bed when our reservstion is for 2 queens. The price charged was more than double our booking...which needs to be resolved. Then said our reservation only showed 1 king when my confirmation is for 2 queens. When we finally got our new room, we walked in with a towel lying in the middle of the room...i dont know if it was used or clean, but not a good feeling of cleanliness. There was no bottled drinking water in the room. So i called downstairs and the guy was like it was right in front of you when you checked in at the lobby. How would i know this was for our consumption? There was no sign or mention on his part. So yeah not super great.
Stayed 1 night in Nov 2021

5/5 Excellent

Traveled with family and small children
Liked: Staff & service, property conditions & facilities
Location and beautiful surroundings
Stayed 1 night in Nov 2021