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Crowne Plaza Shenandoah, an IHG Hotel

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Outdoor pool, free cabanas, pool umbrellas
Outdoor pool, free cabanas, pool umbrellas
Outdoor pool, free cabanas, pool umbrellas
In-room safe, desk, laptop workspace, blackout drapes

Overview of Crowne Plaza Shenandoah, an IHG Hotel

Crowne Plaza Shenandoah, an IHG Hotel

3.5 out of 5

4.5/5 Wonderful

Guests rated this property 4.7/5 for cleanliness.

Popular amenities

  • Pool
  • Free WiFi
  • Parking included
  • Air conditioning
  • Restaurant
  • Gym

Cleaning and safety practices

  • Cleaned with disinfectant
  • Personal protective equipment
  • Social distancing
  • Sheets and towels washed at 140°F
19333 David Memorial Drive, Shenandoah, TX, 77381

Explore the area

  • Popular LocationHCA Houston Healthcare Conroe11 min drive
  • Popular LocationAugust Pines Golf Course16 min drive
  • AirportHouston, TX (IAH-George Bush Intercontinental)26 min drive
  • Popular LocationSam Houston National Forest28 min drive

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About this area

Shenandoah

Crowne Plaza Shenandoah, an IHG Hotel is located in Shenandoah. Woodlands Mall and Market Street are worth checking out if shopping is on the agenda, while those wishing to experience the area's popular attractions can visit Cynthia Woods Mitchell Pavilion and Hurricane Harbor Splashtown. Woodlands Children Museum and TGR Exotics Wildlife Park are also worth visiting.
Visit our Shenandoah travel guideOpens in a new window
Map

What's nearby

  • Main Event Entertainment - 7 min walk
  • Memorial Hermann - 17 min walk
  • HCA Houston Healthcare Conroe - 11 min drive
  • August Pines Golf Course - 16 min drive
  • Sam Houston National Forest - 28 min drive

Getting around

  • George Bush Intercontinental Airport (IAH) - 26 min drive

Restaurants

  • Johnny's — 1 min walk
  • The Blue Bar — 1 min walk
  • Another Broken Egg Cafe — 9 min walk
  • Saltgrass Steak House — 9 min walk
  • Babin's Seafood House — 10 min walk

About this property

Crowne Plaza Shenandoah, an IHG Hotel

3.5-star hotel near Memorial Hermann
This smoke-free hotel features a restaurant, an outdoor pool, and a 24-hour fitness center. Free WiFi in public areas, free self parking, and a free area shuttle are also provided. Other amenities include a bar/lounge, a business center, and conference space. All 152 rooms provide conveniences like sitting areas and refrigerators, plus free WiFi and flat-screen TVs with satellite channels. Guests will also find microwaves, room service, and coffee makers.
Crowne Plaza Shenandoah, an IHG Hotel offers 152 accommodations with safes and coffee/tea makers. Accommodations offer separate sitting areas. A pillow menu is available. 42-inch flat-screen televisions come with premium satellite channels and pay movies. Guests can make use of the in-room refrigerators and microwaves. Bathrooms include bathtubs or showers, complimentary toiletries, and hair dryers.

Guests can surf the web using the complimentary wireless Internet access. Business-friendly amenities include desks and phones. Additionally, rooms include irons/ironing boards and blackout drapes/curtains. Housekeeping is provided daily.

Recreational amenities at the hotel include an outdoor pool and a 24-hour fitness center.

Cleaning and safety practices

Enhanced cleanliness measures

Disinfectant is used to clean the property
High-touch surfaces are cleaned and disinfected
Sheets and towels are washed at 60°C/140°F or hotter
Follows standard cleaning and disinfection practices of Clean Promise (IHG)

Social distancing

Contactless check-out
Protective shields in place at main contact areas
Social distancing measures in place

Safety measures

Personal protective equipment worn by staff
This information is provided by our partners.

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • Free self parking on site
  • RV/bus/truck parking on site
  • Electric car charging station on site
  • Wheelchair-accessible parking available
  • Free area shuttle

Food and drink

  • Buffet breakfast available for a fee 6 AM–10 AM on weekdays and 7 AM–11 AM on weekends: USD 12.95 per person
  • 1 restaurant
  • 1 bar
  • Room service available

Things to do

  • 24-hour fitness center
  • Golfing
  • Outdoor pool

Family friendly

  • Free area shuttle
  • Free cribs/infant beds
  • Laundry facilities
  • Microwave
  • Outdoor pool
  • Refrigerator
  • Rollaway/extra beds (surcharge)

Conveniences

  • ATM/banking services
  • Elevator
  • Free newspapers in lobby
  • Front-desk safe

Guest services

  • 24-hour front desk
  • Daily housekeeping
  • Dry cleaning service
  • Laundry facilities
  • Luggage storage

Languages spoken

  • English
  • Spanish

Business services

  • Business center
  • Conference space (7000 square feet)
  • Meeting rooms - 5

Outdoors

  • Free pool cabanas
  • Garden
  • Pool sun loungers
  • Pool umbrellas

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Accessible bathroom (select rooms)
  • Assistive listening devices available
  • Braille signage
  • In-room accessibility
  • Roll-in shower (select rooms)
  • Wheelchair-accessible parking
  • Wheelchair accessible (may have limitations)

More

  • Smoke-free property

Room amenities

Bedroom

  • Air conditioning (climate-controlled)
  • Bed sheets
  • Blackout drapes/curtains
  • Free cribs/infant beds
  • Pillow menu
  • Rollaway/extra beds (surcharge)

Bathroom

  • Bathtub or shower
  • Free toiletries
  • Hair dryer
  • Shampoo
  • Soap
  • Toilet paper
  • Towels
  • Toothbrush and toothpaste (on request)

Entertainment

  • 42-inch flat-screen TV
  • Pay movies
  • Premium channels
  • Satellite channels

Food and drink

  • Coffee/tea maker
  • Microwave
  • Refrigerator

More

  • Connecting rooms available
  • Desk
  • Iron/ironing board
  • Laptop-friendly workspace
  • Phone
  • Safe
  • Separate sitting area

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Policies

Check-in

Check-in from 3:00 PM - midnight
Late check-in subject to availability
Minimum check-in age - 21

Check-out

Check-out before noon
Express check-out

Special check-in instructions

Front desk staff will greet guests on arrival

Renovations and closures

The following facilities or services will be unavailable from July 1 2021 to January 1 2022 (dates subject to change):
  • Dining venue(s)
  • Fitness facilities
  • Shuttle services

Access methods

Staffed front desk

Pets

Pets not allowed

Children and extra beds

Children are welcome
Rollaway/extra beds are available for USD 10.0 per night
Free cribs (infant beds)

Property payment types

Important information

Optional extras

The following fees and deposits are charged by the property at time of service, check-in, or check-out.

  • Fee for buffet breakfast: USD 12.95 per person (approximately)
  • Rollaway bed fee: USD 10.0 per night

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts Visa, Mastercard, American Express, Discover, Diners Club, JCB International, Carte Blanche, and debit cards; cash is not accepted

We should mention

The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation
This property welcomes guests of all sexual orientations and gender identities (LGBTQ friendly)

Property is also known as

Holiday Inn Shenandoah-The Woodlands Hotel
Holiday Inn Shenandoah-The Woodlands
Holiday Inn Hotel Shenandoah-The Woodlands
Holiday Inn Hotel Woodlands
Holiday Inn Shenandoah-The Woodlands
Holiday Inn Woodlands
Hotel Holiday Inn Hotel & Suites Shenandoah-The Woodlands
Holiday Inn Hotel & Suites Shenandoah-The Woodlands Shenandoah
Holiday Inn Hotel Suites Shenandoah The Woodlands
Holiday Inn Shenandoah The Woodlands
Shenandoah The Woodlands
Crowne Plaza Shenandoah
Crowne Plaza Shenandoah, an IHG Hotel Hotel
Crowne Plaza Shenandoah, an IHG Hotel Shenandoah
Holiday Inn Hotel Suites Shenandoah The Woodlands
Crowne Plaza Shenandoah, an IHG Hotel Hotel Shenandoah

Frequently asked questions

Overall score and ratings

4.5

Wonderful

Rating 5 - Excellent. 419 out of 581 reviews
5 - Excellent 72%
Rating 4 - Good. 99 out of 581 reviews
4 - Good 17%
Rating 3 - Okay. 31 out of 581 reviews
3 - Okay 5%
Rating 2 - Poor. 15 out of 581 reviews
2 - Poor 3%
Rating 1 - Terrible. 17 out of 581 reviews
1 - Terrible 3%

4.7/5

Cleanliness

4.6/5

Staff & service

4.3/5

Amenities

4.7/5

Property conditions & facilities
Write a review

4/5 Good

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
WiFi was terrible, made it impossible to work from room
Stayed 3 nights in Oct 2021

4/5 Good

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Location
Stayed 2 nights in Aug 2021

4/5 Good

Traveled with family
Liked: Cleanliness, amenities, property conditions & facilities
Our experience was great the only thing was when we had dinner at the restaurant. Our waiter was aweful. He was taking for ever to take our orders now i know some hotels have been short on staff but this was not the occasion. We were his only table and it took no joke and hour before we got our drinks . Then when he gave us our check he took for evern to bring back my card and not only that the bill that he gave us first was different from the one he gave me to sign. It was 20 dollars more. So i asked him what happened and he couldn't explain it. Then when the manager finally fixed it the waiter came out and told us that he had no clue what happened. Then the manager came out and apologized for the inconvenience and i asked what happened and he said the WAITER had charged us extra for salads that we didn't even order. I was like wait the waiter said he had no idea what happened the manager was like he lied. Ugh.. it was a long 3 hrs in a restaurant. Make sure to check your tabs before you pay.. other then that we liked it and will be back to the hotel..
Stayed 1 night in Aug 2021

5/5 Excellent

Traveled with group, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Thank you Anita foe helping get the roll away bed! Staff was friendly and helpful!
Stayed 1 night in Aug 2021

3/5 Okay

Liked: Cleanliness, staff & service, amenities
Everything was great except the 2 most important things...The BED.. Oh my pain in the back.. Bed was rock hard and painful... The swimming pool was pretty but gross.. human debris and water bugs the size of my palm. The staff was friendly
Stayed 1 night in Jul 2021