Coastlands Umhlanga Hotel and Convention Centre

My room was given to someone else just before I arrived. Hotel told me the other guest had "similar" surname. That was one thing and the guest who stayed next door to me was throwing up a party at 1 o'clock in the morning. I had to make 2~3 complains until it was solved. The condition of hotel was good but my experience wasn't that good.

Let me be honest. This is a very nice hotel. Friendly staff and a decent location for the beach etc which is a 15 minute walk. My room was fabulous and very luxurious. My only complaint was that my room, booked through hotels.com was not found when I checked in and I had to firmly stand my ground to get a bed after a 24 hour journey. I had to leave my Amex details to secure a room despite having pre paid and presenting my booking receipt. Also, on check out, they tried to charge again. Although reception staff were friendly, the check in and out experience was like an amateur Fawlty Towers, very unimpressed. Otherwise, a great hotel, magnificently comfortable and great food.