Ratings based on 934 Verified Reviews
They paid and stayed. We double-checked.
3.5 Room cleanliness
3.7 Service & staff
3.4 Room comfort
3.1 Hotel condition
They paid and stayed.
by A verified traveler from Boston, MA
Close to shopsPosted Oct 14, 2014
Location: Shops close by
Horrible, construction going on the 7th floor every day. I was placed on the 8th floor, I did switch to the 4th floor but still heard the construction. The fitness center was dirty, hot (no A/C), lack of equipment, broken equipment as well. The pool looked dirty. This was not a good experience at all and I never complain about these matters. I would not stay at this hotel again.
for Everyoneby A verified traveler from huntington beach
Nice rooms.Posted Oct 14, 2014
We had a good time when we took a little stay-cation here. The staff was great. The room was beautiful. You could tell that it used to be an older style hotel, that has been redone. But they did a real good job with the remodel. We took our kids to the indoor pool. It was dirty and needed a vacuum, but we went in anyway and had a great time. Free wi-fi and free parking.
by A verified traveler from Sacramento, CA
Decor is nice but that's about itPosted Sep 2, 2014
This hotel is pretty but is seriously lacking! There was a charge for a mini fridge to be in your room. There was no holder or rack to open the luggage on. There was not even a toilet paper roll holder installed. The toilet paper was just sitting on the bathroom counter! The bed was hard too.
by A verified traveler
Dark room & needs workPosted Aug 26, 2014
Hotel renovated in dark grey, rooms very dark not enough lights, shower curtain was ripped, window coverings allowed light in waking us up early in am. Pool was cloudy & jacuzzi wasn't working. Felt paid a lot of money for what we got.
by A verified traveler
Yuck!Posted Aug 19, 2014
Diirty and dated! Should hhave spent the $$$ at the Waterfront in HB! This was a waste of money!
by A verified traveler from g
Keep lookingPosted Aug 18, 2014
Maids didn't speak a word of English, the desk people were really friendly, hotel needs a lot of repairs!!! Parking was good, complimentary breakfast lol a small muffin is not breakfast it's ok for the price for a night....
for Everyoneby A verified traveler
Posted Aug 16, 2014
Reasonable price, good location. Recent remodel. Very comfortable.
by A verified traveler from Huntington Beach
Does not live up to our expectationPosted Aug 15, 2014
Cons: Clean up your Hotel
The facilities were in terrible disrepair , the elevators had a terrible smell and the carpet needed to be cleaned or replace, the pool area was dirty and the pool water was greenish and needed some serious servicing , the jacuzzi was not working and had yellow tape around it. Only three little small pillows for a king size bed and the shower had no water pressure for a relaxing shower as I would expect in any decent hotel room, the only good thing about this hotel was the location.
for Everyoneby A verified traveler from Las Vegas
You Want To Stay in This HotelPosted Aug 15, 2014
Cons: Change breakfast buffet to full service or just offer the continental breakfast. Buffet too pricey for cold buffet food.
I've been staying in this hotel at least two times a year for 10 years. Visit the area because we have family living in H.B. Over the years they have renovated the entire hotel. The lobby is bright, colorful and staff is welcoming and helpful. The rooms remodeled and are very nice. The breakfast buffet in the dinning room is $12.00/person and is not worth the money even if the cook personalizes your eggs. I suggest to take advantage of the complimentary continental breakfast and eat elsewhere. As long as service is good, rooms are clean and prices do not rise, we will continue to stay here.
by A verified traveler from Santa Monica CA
Dissapointed, Room choices are like night and day!Posted Jul 29, 2014
Location: Locations nice, near a great shopping center with plenty of restaurants.
I have such a mixed experience from this hotel. I don't usually leave reviews but feel I should warn future travelers. The lobby decor was nice and modern so I expected it would match the room. The first room we checked into on the 7th floor was the quality of a Motel 6. The room had cracks in the plain white walls, stains in the tub, hard bed with single sheets, old wood decor, hot and smelly, and an old comforter that you see in motels. There was even a dead bug on the sheet and a sign that told you the cost of all items in the room to avoid theft (super tacky). I tried to deal with it, but was so uncomfortable that I was ready to pay to stay in another hotel. I spoke to the front desk and explained that the quality just did not meet the price and asked if they had upgraded rooms available. She was kind enough to move us to the 5th floor. It was honestly the difference between night and day. The room matched the lobby decor with an adorable couch and colored walls. It was warm, clean, and even provided convenient amenities such as slippers. Had I first checked in here I would rave on this review and to friends and family. However, i do not plan to stay here again in fear of not knowing if I would be getting a 1 star or 4 star room. I would just warn to check the details on the room and maybe even call the hotel before you book because it will provide a completely different experience.