Bar (on property)

Reviews of Pittsburgh Plaza Hotel

3.5 out of 5
Pittsburgh Plaza Hotel
401 Holiday Dr, Pittsburgh, PA

Reviews

5.0
Rating 10 - Excellent. 105 out of 1000 reviews" "
Rating 8 - Good. 134 out of 1000 reviews" "
Rating 6 - Okay. 224 out of 1000 reviews" "
Rating 4 - Poor. 223 out of 1000 reviews" "
Rating 2 - Terrible. 314 out of 1000 reviews" "

5.4/10

Cleanliness

5.8/10

Staff & service

4.2/10

Amenities

4.8/10

Property conditions & facilities

5.2/10

Eco-friendliness

Reviews

10/10 Excellent

Reid

Stayed 1 night in Oct 2023

2/10 Terrible

Becca

Traveled with group
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2023

2/10 Terrible

Kenneth

Business traveler, Traveled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
They take your money and you can't even stay there
Stayed 4 nights in Oct 2023

2/10 Terrible

Frank

Traveled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel was abandoned and I flew to Pittsburgh with my son for a Steelers game to find that we had no where to stay , I blame Expedia since they are who I went through for this tragedy, they have also done nothing to help or rectify us being stranded in a city that I did not know for two days !!
Stayed 2 nights in Oct 2023

6/10 Okay

sherry

Liked: Staff & service
Stayed 2 nights in Oct 2023

2/10 Terrible

Amber

Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Oct 2023

6/10 Okay

Dora

Business traveler
Disliked: Cleanliness
Microwave was dirty and had dirty glass bowls placed inside. After brining it to the front desk staffs attention twice; at the time of checkout they stated (day shift) they cleaned it themselves and took videos. It wasn't worth the argument but I will say that if I'm in the area I most likely will not be staying at this property again.
Stayed 1 night in Oct 2023

2/10 Terrible

Judy

Stayed 1 night in Oct 2023

2/10 Terrible

Clay

Stayed 1 night in Oct 2023

2/10 Terrible

Muhammad

Stayed 1 night in Oct 2023

2/10 Terrible

Sahaii

Disliked: Cleanliness, staff & service, property conditions & facilities
No comment

10/10 Excellent

AMY

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Easy check in! Cookies are always a nice touch!
Stayed 1 night in Apr 2023

2/10 Terrible

Michael

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Dec 2022

2/10 Terrible

Keishawn

Stayed 1 night in Dec 2022

2/10 Terrible

Daniel

2/10 Terrible

lucia

Traveled with group
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
THIEVES, they will ask for a security deposit cash and tell you they will return it when you check out. They refuse to give you the hotel key until you give them cash even if you pre-paid. I had been driving all day and was tired so I went ahead and gave them cash. The next day came and I went to the front desk to check out and get my money back, however, they are never present at the front desk so you better not have a schedule you need to stick to because you may need to wait all day for them to return. I had a tight schedule I needed to follow so just left the key in the check out basket and assumed that I could call later to have it situated, but they never answer the phone. I called for 3 days straight and their number just takes you back to the main menu continuously, so I'm out 50$. The staff are impossible to get a hold of and extremely unprofessional.

2/10 Terrible

Kourtney

Business traveler
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
This hotel is closed for business!!!!
This hotel is closed down!!!!!!! You wasted my time , energy, and ruined my plan for a place to stay while working. Everywhere else was either full or way too expensive at last minute and I had to sleep in my car!
Stayed 2 nights in Dec 2022

2/10 Terrible

Sue

Traveled with family
The property was closed for business when we arrived, then we had to go through Expedia to try to get a refund. Not the best start to the new year.

2/10 Terrible

Woodrow

Business traveler
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Abandon property
The only thong worse than the hotel itself is Hotels.com
Stayed 1 night in Dec 2022

2/10 Terrible

John

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Dec 2022

10/10 Excellent

Xochilth

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Dec 2022

4/10 Poor

Mario

Business traveler
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Condition of the hotel is poor - looks and feel like they stop investing and doing any maintenance a long time ago. Toilet kept flushing all night and my 2nd day there was no hot water so I was not able to take a shower. In the lobby and room a lot of things are broken and doesn't feel clean. Staff are not very friendly or motivated but I cannot blame them. Only plus point is the location and easy drive to down-town Pittsburgh. I will not recommend this hotel to anyone.

4/10 Poor

Gregory

Traveled with family
Disliked: Cleanliness, staff & service
DISSAPPOINTED
There was only one person working and they were working very slowly. Once we got through the line and checked in the room they sent us to hadn’t been cleaned. Beds were unmade and toilet hadn’t been flushed trash emptied etc. we got into another room and there was no soap in the bathroom.
Stayed 1 night in Dec 2022

2/10 Terrible

Christina

Traveled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
The photos on web are false advertising it’s not like the real one . It was so cold in the lobby that there wear space heaters all over and still had to have a big coat on. The blankets where stiff and rough and thinner then a sheet at best . No exhaust fan in bathroom and no microwave no fridge and coffee pot but no cups . Waste of money very disappointing

2/10 Terrible

Clarissa

Traveled with partner
Liked: Cleanliness
Disliked: Staff & service, amenities, property conditions & facilities
Night manager was always on the phone. She never bothered to hang up to service you and would make you wait almost 45 minutes to come out of the back because her personal phone call was more important.
Response from NADINE on Dec 19, 2022
I AM SORRY UR STAY WAS NOT PLEASANT BUT THE NIGHT MANAGER WAS NOT PRESENT WHEN THE GUEST STAYED AT THE HOTEL.

10/10 Excellent

Trista

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2022

6/10 Okay

Verified traveler

Business traveler
Disliked: Property conditions & facilities
Excellent place to park a large truck, that's it.
The parking was the best part. Easily fit the work truck in the lot. Other than that, the hotel looked like a horror movie set. Every day I came back from working downtown to my key card not working. Front desk said it was losing its memory because of being in my wallet, but I intentionally left it out of my wallet one day and in the truck... Still didn't work. This place could pass for being a horror movie set.
Stayed 4 nights in Oct 2022

4/10 Poor

Tom

Traveled with family
Disliked: Cleanliness, staff & service, property conditions & facilities
Cheap and not cheerful
I stayed in this hotel 4 years ago and there has been a drastic change. The hotel is very run down. Heat did not work in the room, broken mirror in the bathroom and toilet paper holder ripped from the wall. Rounding out the disappointment was the poor reception and lack of customer service.
Stayed 1 night in Dec 2022

2/10 Terrible

Mark

Business traveler
Disliked: Staff & service, amenities
The staff gave me a fine for not checking out, even though i called and extended before checkout. They said they required me to do it at front desk, and never told me tht on the phone. They should use that fine money to put back into tht outdated place.
Stayed 4 nights in Dec 2022

8/10 Good

Gregorio

Stayed 4 nights in Dec 2022

6/10 Okay

Jacob

Liked: Cleanliness
Disliked: Staff & service, property conditions & facilities
My second time staying here, and probably my last. It's a mixed bag. The location is convenient to Downtown Pittsburgh and the Southside. Short Lyft or Uber ride to most attractions. Easy parking. The parking is ample. There is at least one decent restaurant (Vincent's) within walking distance. The hotel is fairly clean and the beds are adequate. Those are the positives. As far as negatives go, good luck getting ahold of anybody here. Phone calls go unanswered. There is almost never anybody at the front desk either. First time I stayed, I had no hot water...zero. Second time, a little better but not great. On the second night of my latest stay, thermostat and heat stopped working. It was late, so I dealt with the cold room and told the front desk (when somebody finally showed up) the next morning. They said they would send somebody. Nope. I came back that night to a freezing cold room with no heat. Again, because of my schedule, I just wrapped myself in a ton of blankets and toughed it out. This hotel is generally afforfable, but not affordable enough to warrant the hassle and headaches that come with it.
Stayed 3 nights in Dec 2022

4/10 Poor

gabrielle

Traveled with partner
Disliked: Cleanliness, amenities, property conditions & facilities
Hot water did not work, and there were bugs crawling all over in the bathroom.
Stayed 2 nights in Dec 2022

6/10 Okay

April

Stayed 1 night in Dec 2022

6/10 Okay

Verified traveler

Liked: Cleanliness, staff & service
Stayed 1 night in Dec 2022

2/10 Terrible

crysthia

Traveled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
No one answered the phone for 5 hours of calling hotel to check our reservation! We had ONE towel for 4 people, they said they had no more!! Its dirty and a bug crawled across the room floor!!!!! I understand being under staffed but they don't even try here!!!!
Stayed 1 night in Dec 2022

6/10 Okay

Cynthia E., Rosedale

Disliked: Amenities, property conditions & facilities
We only stayed one night for the Steelers game. The room was nice until then we looked down and saw multiple cigarette burns in the rug and no hot water. We booked the room at the last minute. I don't think I book here again, unless they can confirm they will have hot water for showers. The price was great, but you get what you pay for.
Stayed 1 night in Dec 2022

2/10 Terrible

Jennifer

Traveled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
When we arrived it reflected nothing in appearance of the photos online. The check in line was very long but contained 2 other people complaining of very dirty rooms and a flooded room. I continued check in and received keys to room 400. Upon arriving to the room and using my key to open the door. I opened the door to someone else’s room. A grown man in the room drinking beer in his underwear. Needless to say I requested a full refund as that is unacceptable and I did not have a good feeling about staying at this hotel.
Stayed 1 night in Dec 2022

2/10 Terrible

Gabrielle

Traveled with group, Traveled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Somehow was locked out of our room for over half an hour with all our belongings inside.
Stayed 1 night in Dec 2022

6/10 Okay

Tianna

Stayed 1 night in Dec 2022

2/10 Terrible

Rachael

Disliked: Cleanliness, property conditions & facilities, room comfort
Never go here
The front desk staff was rude, my sheets were dirty and when i asked for new, i was met with an excuse. I insisted i get new sheets and was told they’d bring them to our room. Never did so i slept in my clothes on top of the blanket. There was no air or heat so the room was freezing. There was no wifi or cable as stated in the ad. The toilet seat was broken. They also advertised and emphasized a bathtub but the tub was dirty and broken so i could only shower. Worst experience I’ve had at a hotel.
Stayed 1 night in Dec 2022

10/10 Excellent

Nick

Stayed 1 night in Dec 2022

2/10 Terrible

Tanya

Business traveler
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Room was not clean, customer service.. calling names and took my deposit. Of $50 please return it and refund my account. THANK YOU. Did not spend a second in the room. I believe there was other guests in it. They should be warned. Please advise you have received this email and message and contact their cleaning staff and management. Defiantly security Breach. And NOT good for business.
Stayed 1 night in Dec 2022

6/10 Okay

Naga Mohana Venkata Raviteja

Traveled with family and small children
Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
It was calm and peace around the hotel. The chair given in the room was not in good shape.
Stayed 1 night in Dec 2022

6/10 Okay

Michael

Liked: Cleanliness, staff & service
It was ok
Stayed 1 night in Dec 2022

10/10 Excellent

Michele Quinn

Stayed 1 night in Dec 2022

10/10 Excellent

justin

Stayed 1 night in Dec 2022

8/10 Good

stan, broomall

Liked: Cleanliness
You get what you pay for. Cheap, so don’t expect great service.

2/10 Terrible

DAVID

Disliked: Property conditions & facilities
Terrible
Walking into the room, absolutely none of the light switches worked. Had to go around and screw in light bulbs. Then went to take a shower only to find that there was no hot water. Upon asking the desk about it they stated they knew it was down and wouldn’t have it until the next day. Should have stated to guests upon checkin.
Stayed 1 night in Nov 2022

2/10 Terrible

A. J.

Traveled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Never Again!
The Service & Conditions at this Property leaves A LOT to be desired! There was no Hot Water or Service to repair the problems with the room.
Stayed 7 nights in Nov 2022

6/10 Okay

james

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Plaza Review
Close off the 2 top floors completely, Use just 1 and 2. Modernize 1 and 2. Ratings will get much better. Don't support 4 floors of rooms when you only need 2.
Stayed 1 night in Nov 2022