Ratings based on 4,192 Verified Reviews

They paid and stayed. We double-checked.
4.1 out of 5
88% of guests recommend
4.4 Room cleanliness
4.1 Service & staff
4.1 Room comfort
4.2 Hotel condition
They paid and stayed.
We double-checked.
4 out of 5
Recommended
for Everyone
by A verified traveler

Nice hotel, good position

Posted Sep 11, 2014
Hotel in handy, central position. Room was big, clean and comfortable despite not being in the refurbished tower. The hotel was very big so not for someone looking for an intimate stay! But a bargain booked through expedia sale.
3 out of 5
Recommended
for Everyone
by A verified traveler

Good position

Posted Sep 10, 2014
Glad I paid more for the upgrade but room and bathroom were pretty small. Overall we only slept in the room mostly out
3 out of 5
by A verified traveler from Brazil

Nice hotel, excellent location.

Posted Sep 10, 2014
All the facilities are charge apart like wi-fi and frigobar
3 out of 5
by A verified traveler from Toronto, Canada

Quite average for the money you pay

Posted Sep 10, 2014
Booked a king size non-smoking room. The front desk guy gave us a smoking room. Had to deal with changing the rooms and going to a different tower with our two suit cases. The front desk couldn't send someone to move our luggage. The bathroom was very small. And for 250$ a night you'd expect at least two complementary bottles of water like all Sheraton hotels but nope! Beat to explore other options in the area.
4 out of 5
Recommended
for Everyone
by A verified traveler from New York

nice hotel close to everything

Posted Sep 9, 2014
Pros: clean, big, polite people, buffet :)
Cons: windows!! US law prohibits to open windows in such buildings but still you need some fresh air going into those rooms.
Location: union square and hilton are located in the perfect spot!! you can go anywhere: by foot, trolley, car, and so forth
it was only for a few days, but overall stay was pleasant. the only drawback compare to years ago, you need to be careful regarding the bill: you might get overcharged and you need to let them know. otherwise you will be paying for their services twice. This is the new era of doing business I guess.
3 out of 5
by A verified traveler from essex

Good location

Posted Sep 9, 2014
Stayed for three nights at this hotel. Good location as was near to the shops and restaurants. Have stayed in better hotels. Got talked into upgrading as apparently we didn't have a great room. Was very busy as this hotel is by a lot of corporate businesses so had to queue most mornings for a table for breakfast. Would I go back? No. Think I would have preferred to stay in the port area. An awful lot of homeless outside the hotel who kept asking us for money. Was clean though. Was just an average hotel.
4 out of 5
Recommended
for Everyone
by A verified traveler

Posted Sep 8, 2014
Pros: For a SF hotel, the room was a decent size. The location was good.
Cons: The room seemed a bit outdated.
Stayed here one night prior to running a race the next morning.
3 out of 5
Recommended
for Everyone
by A verified traveler from uk

Decent hotel. In rather a dodgy area

Posted Sep 7, 2014
Our most expensive hotel on our california road trip. Pity it had the least facilities. Hotel wanted a rip off $12.95 a day for wi fi. This should be free !!!! Most people didn t pay this and congegated in the lobby yo use the complimentary. Like a cattle market. Be prepared to be hassled by beggars walking to and from the hotel. Queue for in house starbucks was generally crazy ,subway closeby was better value. joined restaurant bar overpriced. Concierge were very helpful and knowledgeable
4 out of 5
Recommended
for Everyone
by A verified traveler from New Zealand

Good hotel

Posted Sep 7, 2014
Pros: Close to transport
Location: Plenty of places to dine out.
Located near all the shopping areas and close to transport.
3 out of 5
by A verified traveler

Expensive for what you get.

Posted Sep 7, 2014
Hotel ok ,but not worth money.. Car parkinfg fee ridiculous $160 for a 2 night stay.