Ratings based on 480 Verified Reviews

They paid and stayed. We double-checked.
4.5 out of 5
96% of guests recommend
4.6 Room cleanliness
4.6 Service & staff
4.5 Room comfort
4.2 Hotel condition
They paid and stayed.
We double-checked.
4 out of 5
for Families
by A verified travelerfrom Dallas

Anniversary Trip

Posted Apr 6, 2015
Pros: location, location, location
Cons: just time for a few renovations, starting to show age is all
Location: walking distance or a short cable car/cab ride to almost everything
Very nice stay, comfy bed, hotel has a lot of charm, old but well kept, altho it might be time for renovations, breakfast was nice, my hubby was disappointed not to find bacon on the menu...weather was perfect, was concerned when learned there was no air conditioning (didn't need it)... special 'shout-out' to Henry and Roberto for making us feel at home away from home. Overall, great time in San Francisco, cant wait to visit again.
4 out of 5
for Couples
by A verified travelerfrom Tokyo


Posted Apr 5, 2015
Pros: Andyというスタッフが本当に気さくに声をゲストにかけていて、不具合や不明な点など常に気にかけてくれます。帰りの空港までの乗り物も空港シャトルを予約してくれて詳細にメモを残してくれるし、前日には再度確認に来てくれるなど、ゲスト全員に気が回ってくれるのが良かったです。全ての日程で安心して利用できるホテ
Cons: ノアノブのまわりにくさなどの設備のチェックでしょうか。
Location: ユニオンスクエア近くでケーブルカーに乗りやすい地点です。ケーブルカーを移動手段として利用することも混んでなければ出来て便利です。
以前の滞在では別館のPetite Aubergeに泊まったので、今回は本館のこちらに。2年前に別館に泊まった時よりもこちらは夕方のサパーサービスの品数が少なくなって気もしますが、全体的にサービスは良いです。エレベーターは100年前のアンティークのものでとても素敵です。ただし、アンティークを重視しているため、ドアノブがややまわしにくいことや、初日にシャワーヘッドからきれいに水が出なかったなど、メンテナンスでの課題はあるかもしれません。シャワーヘッドはその場で言ったらすぐにメンテナンス担当者が来てくれて、次の日には新しいものと交換してくれました。ドアノブの不具合は言わなかったのですが、個性として使ってました。部屋の清掃は丁寧できれいにしてくれます。スタッフは全員フレンドリーです。行きたい場所へのバスの使い方なども説明しれくれます。聞けばなんでも答えてくれますが、日本語スタッフはいません。朝食、夕方の手作りクッキーサービス、夕方のワインサービス全て美味です。部屋の冷蔵庫のミネラルウオーター、コーラ、スプライト、ジュースは無料です。地下の食堂には24時間コーヒー、紅茶がいくらでも飲めます。インテリアがイギリス的な可愛いものなので女性に向いています。
4 out of 5
for Everyone
by A verified travelerfrom New York, NY

Totally charming

Posted Mar 9, 2015
Pros: The fireplace, the decor, the breakfast, the tall, comfortable bed, valet parking.
Cons: Hallways are a bit funky with boxes of stuff stashed at the end of some of them.
Location: Great location in the heart of SF with Chinatown, Union Square and cable cars very close.
Lovely small hotel with gas fireplaces, original features such as an old cage elevator, 60's London artifacts and a very delicious breakfast included in the price. Our bed was very comfortable and the room was spacious. Our room faced the street and there is a bit of noise from the bar on the opposite side. If you are sensitive ask for a non-street facing room. Staff was helpful and polite. I would definitely stay here again.
5 out of 5
for Everyone
by A verified traveler

Pleasant respite in convenient location

Posted Feb 25, 2015
Pros: The friendly staff, quiet rooms, the breakfast was so much more than just continental and the location was convenient.
Cons: We have no needs that were not met during our stay.
Location: Very convenient to city center dining and shopping.
Having stayed in big hotels in downtown San Francisco and never really satisfied, we decided to look for something different this time round. Still wanting convenience to all the dining, shopping and transportation options, we decided to try the White Swan. We were so pleasantly surprised. We booked a Deluxe King room - it was quiet, clean, relaxing size, had all the amenities to make our stay comfortable. The staff were always pleasant, polite, helpful and kind. The decor fit the bill of a boutique hotel with attention to interesting detail. There was wine and hours d'oeuvres available pre-dinner; cookies or snacks available during the day. We were able to walk or use Uber conveniently to all the places we needed to go and explore. We did not utilize a car or parking while on this visit as public transport was sufficient for our needs. This will be our preferred stay when in San Francisco.
5 out of 5
for Everyone
by A verified travelerfrom Chicago

Superior B&B

Posted Feb 24, 2015
Cons: New mattress. Old elevator fine except that closing mechanism is hard to manage.
Location: Steep walking on hill. Cable car a block away. A few restaurants close.
Excellent B&B. Unusually good, fresh breakfast. Wine and hors d'oeuvre at cocktail hour. We had an attractive, spacious room with fireplace. Agreeable staff helped with luggage, called taxis.
5 out of 5
for Everyone
by A verified travelerfrom Scottsdale, AZ

Excellent staff, great location, great breakfasts!

Posted Feb 22, 2015
Pros: Staff and location.
Cons: Perfect.
Location: Walking distance to china town, Pier 39 if you are up to a 35 minute walk, union square - and piles of great restaurants and bars.
Fast efficient, friendly staff. The breakfasts are great, and the happy hours (wine and snacks) were very enjoyable in the warm living room like environment. The building is a character building, so you will not have a "new building experience", but everything is clean and well maintained. This is akin to the comfort and quaintness of a b&b, but in an old/small apartment building. Highly recommend.
5 out of 5
for Everyone
by A verified travelerfrom Vancouver

Great location. Wonderful service.

Posted Feb 4, 2015
Pros: Old well maintained building with great atmosphere.
Cons: No
Location: Union Square
The White Swan set us up for the perfect San Francisco experience. Old world charm offering all the facilities we needed. Andy was great during check in providing fresh coffee, home made cookies and help with directions. Central location within a few blocks from Union Square could not have been better.
4 out of 5
for Everyone
by A verified traveler

Leuke stijl, ligging prima

Posted Jan 29, 2015
Pros: Leuke moderne stijl in oud klassiek gebouw.
Was twee dagen in San Francisco voor werk en hotel was prima. Personeel werkte erg mee om de kamer wat eerder dan check in time klaar te hebben.
3 out of 5
by A verified travelerfrom Waianae, HI

Disappointed in new direction of decor

Posted Jan 27, 2015
Pros: I appreciate the staff and the breakfast.
Cons: Decor, music. These are distracting.
Location: The location is near our daughter's home.
It looks as if they are trying to transition to a 60's theme and that is very disappointing. One reason we paid the high fees requested was because of the charming old English atmosphere. This is disappearing. The new artwork and decor is atrocious and the music, although I love it, is not appropriate for what the hotel used to be. Suffice to say, we may not return.
5 out of 5
for Everyone
by A verified travelerfrom CA

So comfortable and pretty

Posted Jan 21, 2015
Pros: It was very quiet and the staff were friendly and helpful. Also loved the included waters and sodas in fridge daily.
Cons: nothing.
Location: in Nob Hill, very nice and safe area. Near Chinatown, as well.
The hotel is perfect if you want something safe, comfortable, and quiet. The decor is on point as a country-chic inn with a mod flair. Loved the pics of the mod girls in the room. Room was spacious. Staff were perfect.