Ratings based on 365 Verified Reviews

They paid and stayed. We double-checked.
4.5 out of 5
95% of guests recommend
4.6 Room cleanliness
4.6 Service & staff
4.5 Room comfort
4.2 Hotel condition
They paid and stayed.
We double-checked.
5 out of 5
Recommended
for Everyone
by A verified travelerfrom Princeton, NJ

Breath of fresh air

Posted Nov 10, 2014
A welcome break from the standard, cookie-cutter hotel experience. Friendly staff, rooms that make you feel at home, great location. Once you figure out how to use the elevator, you're good to go.
5 out of 5
Recommended
for Everyone
by A verified travelerfrom Philadelphia

Feels like you are home!

Posted Nov 3, 2014
Second time staying here and couldn't get better. One of the best hotel stays ever. The hotel staff are a delight, they are so proactive with anything you need. Rooms are equipped with mostly everything you may need and if you miss something just whisper it and the hotel will happily provide anything within their means!
2 out of 5
by A verified travelerfrom New Zealand

Old fashioned hotel near to some unpleasant areas

Posted Sep 21, 2014
Pros: staff
Cons: location was iffy. Full refurb including furniture and fittings
Location: Near to Union Square and SF's worst ghetto
Staff were excellent throughout and could not be faulted. However the hotel was a disappointment especially in few of the rates they charge. Our room was on the top floor and had no air con so was very warm throughout the stay. The bed was very strange as it was very old and involved two very thick mattresses on top of each other. The decor was aimed at 1960s UK but was a little over the top. No room safe but a safety deposit was available in reception. Bathroom was dated but clean. Staff warned us twice on arrival not to turn left on leaving the hotel as it was only a very short stroll into San Fran's worst ghetto with homeless and drug takers on every corner. Overall summary, disappointing hotel saved by the excellent staff
4 out of 5
Recommended
for Everyone
by A verified travelerfrom Virginia

Cozy place. good location

Posted Sep 15, 2014
Pros: Breakfast, library, location, staff, room size
Cons: Mattress needs replacing, furnishings in general just a bit old
Location: The Embarcadero between Ferry Terminal and Fisherman's Wharf. Also Golden Gate Park, a few miles west. Chinatown very close.
This is a small hotel about a mile from the Ferry Terminal. Close to Chinatown, Union Square, Financial District. Good sized comfortable room, albeit just a bit shabby. Food provided at zero marginal cost included an excellent breakfast (with sausages, eggs, oatmeal, fruit, etc.), wine and snacks in late afternoon, and cookies a bit earlier. Also bottled water and soft drinks in room, renewed daily. Staff very friendly and helpful. Library downstairs an excellent place for sitting/reading/chatting if you want to get out of your room. No problem with noise or neighborhood. Property seems to be a bit more reasonable than many nearby alternatives. Not much in the way of additional services or facilities.
4 out of 5
Recommended
for Business Travelers
by Ken

Totally charming, comfortable and convenient!

Posted Aug 23, 2014 on Hotels.com
Very nice stay. Quanit and charming relative other chain hotels in the area. Stayed for business reasons. Was surprised that there was no proper desk in the room, but made do with a small table and easy chair. Room was warm and difficult to cool off, even with the box fan provided. These are minor issues compared to the VERY pleasant ambiance and super-attentive staff.
5 out of 5
Recommended
for Everyone
by A verified travelerfrom H

A littlefunkybutotherwiseoutstanding.

Posted Aug 15, 2014
Great! They have an ancient elevator. .wonderful breakfast
5 out of 5
Recommended
for Getaway With Friends
by Carolfrom Lakewood Ranch, FL

A Most Comfortable B & B

Posted Aug 9, 2014 on Hotels.com
Everything about the White Swan Inn was top notch. Our room was tastefully decorated, had 2 sinks and ample room to move about. The Staff was gracious and made us feel so at home. Breakfast was a real treat. There were numerous selections that varied daily. The wine and appetizers were a nice touch as well as allowing us to interact with other guests. The location was ideal and close to the hop on, hop off bus.
4 out of 5
Recommended
by A verified traveler

nice location and service

Posted Aug 6, 2014 on Hotels.com
Good location. Nice room. Small bathroom. The pop artwork really distracted from the rest of the traditional decor.
5 out of 5
Recommended
for Everyone
by A verified travelerfrom Austin, TX

Homey place close to everything

Posted Aug 5, 2014
We found the White Swan to be very homey and wonderfully non-corporate. We were greeted by very nice young people and fresh made cookies. The room is big and the building used to be apartments, so it has an old-fashioned feel. The elevator is a very old model, but fun. The breakfast is good and a great addition. The hotel is also walkable to so much (sometimes a good walk), and also very close to BART, buses and the MUNI. We'd definitely stay there again.
5 out of 5
Recommended
for Personal Event
by Valfrom Maryland

Convenience, Comfort and Charm

Posted Jul 21, 2014 on Hotels.com
The White Swan Inn is located close to Union Square, Chinatown and the financial district. When we are in the hotel, you are cared for by a wonderful staff. Their breakfast buffet and afternoon wine bar were lovely. There is some wear and tear on this historic building (especially obvious in the bathrooms) but it doesn't outweigh all the delight we took in our stay. The king bed in our room was AMAZINGLY comfortable. We hope to come back again soon (and often).