Ratings based on 216 Verified Reviews
They paid and stayed. We double-checked. 4.5 Room cleanliness
4.4 Service & staff
4.5 Room comfort
4.4 Hotel condition
They paid and stayed.We double-checked.
by michael from New York
Good location
Posted Mar 1, 2014Pros: Location & pool facilities
Cons: Carpet needs to be changed... And staff needs to be properly motivated instead of discussing their internal issues in front of guests
Location: Great location with many restaurants, sites, etc.
The hotel staff was somewhat lacking in service standards...
Recommended
for Everyoneby David from Bath UK
Fantastic location very friendly staff so helpful
Posted Jan 14, 2014Pros: Location
Recommended
for Everyoneby Terry from Los Angeles
Excellent Hotel in central location
Posted Jan 14, 2014Pros: Spacious room, central location.
Location: The hotel is within walking distance to Darling Harbor and Chinatown; also not far from Darlinhurst and Circular Quay. Great location.
I stayed at a suite with a kitchen and dining area. The kitchen was well equipped. There were two television sets, one in the living room and the other in the bedroom. The hotel also has a gym and a swimming pool. It was very comfortable.
Recommended
for Everyoneby Jen from Perth
Quality stay in the city.
Posted Jan 10, 2014Pros: The quality, cleanliness and comfort of the room and Hotel in general. Also underground parking. The location is very convenient to cafes & shopping
Cons: The promptness of service.
Location: Location is fabulous, close to transport, shopping and eateries.
We arrived at the Fraser Suites and our room was not quite ready. We were able to leave our luggage while we explored nearby cafes. Undercover parking is available at the Suites which is great. Our room was luxurious, quiet and very pleasing. The bed was comfortable, fresh and clean. It was hand to have small kitchen facilities if we needed it. The service was a bit slow but generally overall a very pleasant stay.
Recommended
for Everyoneby Chris from Brisbane
Right in the shopping district, close to transport
Posted Jan 4, 2014Pros: Location, facilities, staff
Cons: housekeeping was a little erratic, but overall very good
Location: Darling Harbour is a short walk down the road. Queen Victoria Building, Pitt Street Mall, and the huge Myer and David Jones stores are very close.
The hotel is so close to everything - rail stations (Town Hall), fabulous shopping, Darling Harbour. The room itself was comfortable and luxurious, and the concierge staff friendly and helpful. The in house pool and spa were lovely. We didn't try the breakfast facilities, but the in-room kitchen/fridge made it simple to provide our own meals if we wanted. There was a vast choice of food outlets of all kinds and qualities within 100m of the hotel, and a supermarket (Woolworths) a very short walk away. Having a fullsized washer and dryer in the room also made life very convenient.
Recommended
for Everyoneby A verified traveler from Auckland, NZ
Posted Jan 1, 2014
Pros: Modern with good sized rooms and faclities
Location: Close to Darling Harbour & Circular Quay for great restaurants and excursions
Good central location close to transport. Extremely prompt & efficient service when we blew a fuse in the room.
Recommended
for Everyoneby A verified traveler
Close Walking distance to Darling Harbour
Posted Dec 25, 2013Hotel was good not great for the rate. We just got into the room and cleaning lady knocks on the door to check the mini bar and tries to open the door. Not sure why they wouldn't check the mini bar while cleaning the room!
by daughter from Sydney
Weekend City Stay
Posted Dec 23, 2013Pros: this hotel is in a good location
Cons: room maintenance not great- air conditioning not working properly- hot night & cracked tiles in shower & basin was also cracked
Location: close to shopping, theatre & Spanish Quarter dining -
staff were polite & efficient but felt very cold & automated
Recommended
for Everyoneby A verified traveler
Posted Dec 18, 2013
by A verified traveler
Don't stay here if you need good internet.
Posted Dec 11, 2013The apartments are nice, the hotel location is great. But the Internet connection is absolutely terrible. The bandwidth is limited to 0.5Mbps. No way to do video meetings or get anything done that requires a decent connection. And in the last day of my stay, the Internet just went down. In the whole hotel. Just shut down entirely for more than a day. Not a neighborhood problem or a telecom problem, but a specific problem to the hotel. Stay somewhere else if you need decent Internet connectivity.