Shangri-La Sydney

Photo gallery for Shangri-La Sydney

Primary image
Indoor pool, open 8:00 AM to 7:00 PM, sun loungers
Indoor pool, open 8:00 AM to 7:00 PM, sun loungers
Indoor pool, open 8:00 AM to 7:00 PM, sun loungers
View from room

Overview of Shangri-La Sydney

Shangri-La Sydney

5.0 star property

4.2/5 Very Good

Guests rated this property 4.5/5 for cleanliness.

Popular amenities

  • Pool
  • Free WiFi
  • Air conditioning
  • Spa
  • Restaurant
  • Gym

Cleaning and safety practices

  • Cleaned with disinfectant
  • Contactless check-in
  • Hand sanitizer provided
  • Sheets and towels washed at 140°F
Map
176 Cumberland Street, The Rocks, NSW, 2000

Explore the area

  • Popular LocationCircular Quay4 min walk
  • Popular LocationSydney Harbour Bridge12 min walk
  • Popular LocationSydney Opera House15 min walk
  • AirportSydney, NSW (SYD-Kingsford Smith Intl.)26 min drive

Choose dates to view prices

About this area

Sydney

Shangri-La Sydney is located in Sydney Central Business District, a neighborhood in Sydney, and is near a train station. Sydney Observatory and Customs House are cultural highlights, and some of the area's notable landmarks include Sydney Tower and Sydney Opera House. SEA LIFE Sydney Aquarium and Luna Park are not to be missed. Break out the clubs and hit the links with a golf course nearby, or seek out an adventure with hiking/biking trails. Guests love the hotel's central location.

What's nearby

  • The Big Dig Archaeology Education Centre - 2 min walk
  • Circular Quay - 4 min walk
  • Museum of Contemporary Art - 4 min walk
  • Sydney Harbour Bridge - 12 min walk
  • Sydney Opera House - 15 min walk

Getting around

  • Wynyard Station - 6 min walk
  • Sydney Circular Quay Station - 7 min walk
  • Sydney Airport (SYD) - 26 min drive

Restaurants

  • Kansas City Shuffle - 3 min walk
  • Australian Hotel - 3 min walk
  • Glenmore Hotel - 4 min walk
  • Nakashima - 4 min walk
  • Fortune of War - 4 min walk

About this property

Shangri-La Sydney

Luxury Sydney hotel in Sydney Central Business District, walk to Circular Quay
This smoke-free hotel features a full-service spa, an indoor pool, and a restaurant. WiFi in public areas is free. Additionally, a fitness center, a bar/lounge, and a sauna are onsite.
Shangri-La Sydney offers 564 accommodations with laptop-compatible safes and complimentary newspapers. Beds feature premium bedding. A pillow menu is available. Televisions come with premium satellite channels and pay movies. Bathrooms include separate bathtubs and showers, bathrobes, slippers, and designer toiletries.

Guests can surf the web using the complimentary wired and wireless Internet access. Business-friendly amenities include desks and phones. Additionally, rooms include complimentary bottled water and coffee/tea makers. In-room massages, hypo-allergenic bedding, and irons/ironing boards can be requested. A nightly turndown service is provided and housekeeping is offered daily.

An indoor pool and a spa tub are on site. Other recreational amenities include a sauna and a fitness center.

The recreational activities listed below are available either on site or nearby; fees may apply.

CHI, THE SPA has 6 treatment rooms including rooms for couples. Services include deep-tissue massages, hot stone massages, Swedish massages, and facials. A variety of treatment therapies are provided, including aromatherapy. The spa is equipped with a sauna and a spa tub.

The spa is open select days. Guests under 16 years old are not allowed in the spa.

Languages

Chinese (Mandarin), English, Japanese

Cleaning and safety practices

Enhanced cleanliness measures

Disinfectant is used to clean the property
High-touch surfaces are cleaned and disinfected
Sheets and towels are washed at 60°C/140°F or hotter

Social distancing

Contactless check-in and check-out

Safety measures

Hand sanitizer provided
This information is provided by our partners.

Property amenities

Internet

  • Available in all rooms: Free WiFi and wired Internet
  • Available in some public areas: Free WiFi and wired Internet

Parking and transportation

  • Secured covered valet parking on site (AUD 85.00 per day; includes in/out privileges)
  • RV/bus/truck parking (surcharge) on site
  • Height restrictions apply for onsite parking
  • Limo/town car service

Food and drink

  • Full breakfast available for a fee 7:00 AM–10:30 AM on weekdays and 7:00 AM–11:00 AM on weekends: AUD 55-65 for adults and AUD 27.50-32.5 for children
  • 1 restaurant
  • 1 bar
  • Room service available

Restaurants on site

  • Altitude Restaurant
  • Blu Bar on 36

Things to do

  • Fitness center
  • Full-service spa
  • Indoor pool
  • Sauna
  • Shopping
  • Spa tub
  • Steam room

Family friendly

  • Free cribs/infant beds
  • Indoor pool
  • In-room child care (surcharge)
  • Soundproofed rooms

Conveniences

  • ATM/banking services
  • Ballroom
  • Elevator
  • Free newspapers in lobby

Guest services

  • 24-hour front desk
  • Concierge services
  • Daily housekeeping
  • Luggage storage
  • Multilingual staff
  • Porter/bellhop
  • Tour/ticket assistance
  • Turndown service
  • Wedding services

Business services

  • Computer station
  • Conference space (20452 square feet)
  • Meeting rooms - 20

Outdoors

  • Pool sun loungers
  • Terrace

Spa

  • 6 treatment rooms
  • Aromatherapy
  • Body scrubs
  • Body treatments
  • Body wraps
  • Couples treatment room(s)
  • Detox wraps
  • Facials
  • Massage - deep-tissue
  • Massage - hot stone
  • Massage - prenatal
  • Massage - Swedish
  • Massage/treatment rooms
  • Sauna
  • Spa open select days
  • Spa tub

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Accessible bathroom (select rooms)
  • In-room accessibility
  • Roll-in shower (select rooms)
  • Wheelchair accessible (may have limitations)

More

  • Romance packages available
  • Smoke-free property

Room amenities

Bedroom

  • Air conditioning (climate-controlled)
  • Bed sheets
  • Blackout drapes/curtains
  • Free cribs/infant beds
  • Hypo-allergenic bedding
  • Pillow menu
  • Premium bedding

Bathroom

  • Bathrobes
  • Designer toiletries
  • Hair dryer
  • Private bathroom
  • Separate bathtub and shower
  • Towels

Entertainment

  • Pay movies
  • Premium channels
  • Satellite channels
  • TV

Food and drink

  • Coffee/tea maker
  • Free bottled water

More

  • Desk
  • Free newspapers
  • In-room massage
  • Iron/ironing board (on request)
  • Laptop-compatible safe
  • Local maps
  • Phone
  • Recycling
  • Slippers
  • Soundproofing
  • Turndown service

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Policies

Check-in

Check-in time starts at 3 PM
Express check-in
Minimum check-in age - 18

Check-out

Check-out before 11 AM
Express check-out

Special check-in instructions

Front desk staff will greet guests on arrival
For more details, please contact the property using the information on the booking confirmation
This property enforces a strict dress code in Blu Bar on 36 restaurant.
The valet parking fee is AUD 85 per day for vehicles under 82.6 inches (2.1 meters) high.
Guests who book breakfast-inclusive rate plans will receive breakfast for guests age 12 and older.

Access methods

Staffed front desk

Pets

Pets not allowed

Children and extra beds

Children are welcome
Kids stay free! Up to 2 children 11 years old and younger stay free when using existing bedding
Rollaway/extra beds are available for AUD 275 per night
Free cribs (infant beds)

Property payment types

Important information

Fees

You'll be asked to pay the following charges at the property:

  • Deposit: AUD 100 per accommodation, per night

We have included all charges provided to us by the property.

Optional extras

The following fees and deposits are charged by the property at time of service, check-in, or check-out.

  • Breakfast fee: between AUD 55 and AUD 65 for adults, AUD 27.50 and AUD 32.5 for children (approximately)
  • Covered valet parking fee: AUD 85.00 per day (in/out privileges)
  • Rollaway bed fee: AUD 275 per night
  • Credit card charges are subject to a surcharge of 1.5 percent

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
Guests must contact this property in advance to reserve cribs/infant beds and rollaway/extra beds
This property accepts credit cards; cash is not accepted
Safety features at this property include a fire extinguisher, a smoke detector, and a first aid kit
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
The listed child breakfast fee applies to guests age 11 and younger.

We should mention

Pool access available from 8:00 AM to 7:00 PM
Reservations are required for massage services and spa treatments; reservations can be made by contacting the property prior to arrival, using the contact information on the booking confirmation
Up to 2 children 11 years old and younger stay free when occupying the parent or guardian's room, using existing bedding
Only registered guests are allowed in the guestrooms
Parking height restrictions apply
Guests under 16 years old are not allowed in the spa

Property is also known as

Hotel Shangri-La Sydney
Hotel Sydney Shangri-La
Shangri-La Hotel Sydney
Shangri-La Hotel Sydney The Rocks
Shangri-La Sydney
Shangri-La Sydney Hotel
Shangri-La Sydney The Rocks
Sydney Hotel Shangri-La
Sydney Shangri-La
Sydney Shangri-La Hotel
Shangri La Sydney
Shangri La Hotel Sydney
Shangri-La Sydney Hotel
Shangri La Hotel Sydney
Shangri-La Sydney The Rocks
Shangri-La Sydney Hotel The Rocks

Frequently asked questions

Overall score and ratings

4.2

Very Good

Rating 5 - Excellent. 961 out of 1705 reviews
5 - Excellent 56%
Rating 4 - Good. 398 out of 1705 reviews
4 - Good 23%
Rating 3 - Okay. 174 out of 1705 reviews
3 - Okay 10%
Rating 2 - Poor. 90 out of 1705 reviews
2 - Poor 5%
Rating 1 - Terrible. 82 out of 1705 reviews
1 - Terrible 5%

4.5/5

Cleanliness

4.3/5

Staff & service

4.3/5

Amenities

4.3/5

Property conditions & facilities

4.2/5

Eco-friendliness

3/5 Okay

Traveled with group
Liked: Cleanliness, staff & service, amenities
The mattress was split in 2 and not a single one. No Bluetooth connection for audio. Tv facility was 10y old, slow response hard to share, not friendly.
Stayed 1 night in Jul 2022

3/5 Okay

Traveled with family
The Shangri-la in Sydney is a bit of a grand old dame, you know the bed is going to be very comfortable, and the hotel overall will feel very nice. It's also in a good spot. Where it comes undone is when you compare it to other Shangri-la hotels outside of Australia where the level of service is genuinely warm and everyone goes over and above expectations. You do not get that here. The service is perfunctory and "just enough", much like any other good 4 hotel. So yes, I would recommend for the location and quality of sleep but that's it. Also expect to have only one option for in-room breakfast which is $65 per person, not ideal if you don't have time for a leisurely buffet in the restaurant and only want a slice of toast and coffee!
Stayed 1 night in Jul 2022

5/5 Excellent

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Wonderful from Start to Finish!
Stayed 3 nights in Jun 2022

5/5 Excellent

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent!!!
Stayed 1 night in Jun 2022

1/5 Terrible

Traveled with partner
Over charged me for my stay and issue has not been rectified.
Stayed 2 nights in Jun 2022